Would be 0 if possible. Trying since December 12 (...

Would be 0 if possible. Trying since December 12 (I did it right!) to correct a problem with a misspelling that the Blue Cross Agent created. i need insurance (THAT I'VE PAID FOR!). DAYS AND HOURS AND THEY ARE THE MOST INCOMPETENT COMPANY EVER. BUT IT'S LIKE THE POST OFFICE - WE HAVE NO CHOICE.