Not sure where the negative experiences are coming...

Not sure where the negative experiences are coming from and whether they may be from the State Exchange or some other service but my family and I have had BCBSIL PPO for 6 years through my employer and it is a great organization. I find Cust Svc to be wonderful. We have had many issues over the year and BCBS has always handled them to our satisfaction. We used to have UnitedHealth care before and although it was okay, it took longer for them to pay claims and there were some issues with their coverage. I would recommend BCBS from my personal experience.