As a 40 year customer of Blue Cross, I was appalle...

As a 40 year customer of Blue Cross, I was appalled by the extremely poor customer service I Was confronted with when calling in for assistance. Rude people, hung up on twice, failure to followup on commitments, etc. I requested management follow-up and could get no farther than a supervisor. this situation is forcing me to reevaluate my relationship with Blue Cross.