Rayanne Carlson

Review of Blue Cross Blue Shield of Illi...

I have called 12 different numbers associated with...

I have called 12 different numbers associated with BCBS. It is kind of like the Kevin Bacon game. All of the numbers, no matter where I start or what department I request or what service I say I need.....all end up with customer service office in the Philippines. They seemed to not have access to the information or the tools required to get the answers. I continue to ask for stateside rep. I am then told it will take 24-48 hours for a return call. Continuing to try and communicate, it's like I have hopped into an Abbott and Costello movie discussing who's on first! Agh! As I am waiting on hold for the umpteenth time, I am posting this. I am attempting to cancel my policy for 2020. This last call was 20 minutes and has finally, supposedly cancelled my 2020 request for insurance with them.