Poor customer onboarding experience. Encountered ...

Poor customer onboarding experience. Encountered multiple issues when attempting to create a login to their webportal, b/c it appears their system gets confused if you had a prior employer's plan. The only support option is phone which included a 15+ min hold time. Their solution was for me to keep creating new user accounts until a technical issue resolved itself. Now I have a bunch of accounts which causes further issues (e.g. I cannot add my cell phone b/c another account lists it).