I have called the member line every day for a week...

I have called the member line every day for a week and the same error is pccurring, when given the option of provider or member, if you say, member, it will go to provider network and there are no options to talk to a human. I have tried all numbers on 3 different cards, different numbers on bills and they all go to the same place. I have worked with outside of Illinois providers and the customer service is wonderful. I don't know why bcbsil can't get their act together.