Worse customer service ever. I do not understand h...

Worse customer service ever. I do not understand how it can be as bad as it is. I have been needing a letter a of cancellation for new insurance to be active and for the last month all I have gotten was the runaround. They also made me pay for the Month of Jan, although I never rendered their services assuming that it was already cancelled. However... Here I am still on the phone with these freaken morons and no one knows that the hell they are talking about. I am about to call the illinois states attorney office.