Steven Pearson

Review of Blue Cross Blue Shield of Illi...

Do not like dealing with this company. They ask fo...

Do not like dealing with this company. They ask for identifying information when you call customer service before you can even be transferred to a live person only to have that person ask all the same questions again. When you ask why, they don't know. As for wait times I had a call less than two weeks ago that took 2 hours and 20 minutes before someone finally answered. Premiums for last two years have gone up 26 and 56 percent. Had a money transfer of $3000 from my 457 plan to BCBSIL on 1-24-17. On 2-9-17 they said they had not received it. When I called Nationwide who sent the check they told me it had been cashed on 2-3-17 and requested a copy of cancelled check from BCBSIL. All of the sudden they have the payment credited to my acct. that day and have already taken out premium for March. When they send out a premium bill for the following month I don't receive it until the 20th of the month but they will withdraw the money as earl;y as the 5th for the next month if there is a credit balance. Premiums are over $15,000 a year now and this was their cheapest plan and we're still on the hook for another $15,000 for total out of pocket expenses. Insurance is supposed to protect you from financial catastrophe not cause it. This is really working out great. Soon I'll be joining the millions who don't have insurance because at the rate they are going it will exceed my annual income in three more years and I make a very livable income in retirement or so I thought. Nothing has increased the cost of health care more than health insurance. This process is completely broken and needs restructuring fast. They don't deserve the one star rating but had to post it to leave a post.