I called Blue Cross Blue Shield with a simple ques...

I called Blue Cross Blue Shield with a simple question: What is the cost of a procedure, that I was scheduled by my hospital to have performed? A Blue Cross and Blue Shield representative asked me a multitude of questions. After correctly answering all the questions, the representative told me that she didn't have the answer and would need to transfer me to another department. The representative put me on hold while attempting to transfer me. After being on hold for 60+ minutes, Blue Cross Blue Shield terminated my phone call. I spent 1 hour and 6 minutes with Blue Cross Blue Shield and received no answer. Still needing to know how much the procedure would cost, I called Blue Cross Blue Shield again. I spoke to two BCBS reps for 1hr and 5min and received NO ANSWER. Two hrs and 11 minutes was the total time spent, and I didn't receive an answer to my simple question. Thank you bcBS!