We had a simple issue of BCBS making the mistake o...

We had a simple issue of BCBS making the mistake of sending a reimbursement payment to the dentist's office instead of to us (the patient). The payment was also incorrect as BCBS deducted our deductible amount which had already been paid by us. I called BCBS and they acknowledged the error. The dentist returned the two 'physical' checks to BCBS. Now we are waiting, waiting, waiting to get our payment. Multiple calls to BCBS, multiple excuses, and discouraged when asked to speak to a supervisor. When the system works it is great, but if they mess up - beware! I wish there was an email option so I could have a paper trail for a streamlined resolution.