Absolutely terrible. I had a question on two polic...

Absolutely terrible. I had a question on two policies my new employer offers through them and getting past the initial recording took forever. Nothing matched what I needed so I chose the best option which would then ask more questions about my member ID, if I'm an agent or producer, etc. I kept having to hang up and start all over. Once I finally got to speak with someone, they transferred me right away to the group department. She said she couldn't help me because I wasn't already a member and didn't have my employer's group ID. I had their account number, but apparently that means nothing. She asked what number I initially called and I told her the number from their site that was for sales questions and additional plan information. She instead gave me the marketing departments number and said to call back tomorrow morning. Then she transferred me to the individual department and said don't be surprised if they can't help because she was sure I needed the marketing department. The individual department understood what I needed, but she was the wrong department to speak to and wanted to transfer me back to the group department. I told her not to because I was transferred to 3 different departments and nobody could help me and the one department that was correct would not help because I was not already a member. Nobody seems to want to help you and just passes you through all departments.