Baystate Ford Review

Working with Chuck Jones was a great experience. He was incredibly personable, professional and efficient. This is my second purchase with Baystate Ford, and I'll be sure to do business with them again.

Helpful sales staff don't try to up sell when getting work done on your car

What a amazing place!!! Came here after after speaking to a wonderful very helpful woman over the phone (Belinda) as I ve been looking into getting my first vehicle to get estimates and to look at what vehicles they have available for my growing family. I can t wait to come back and actually purchase a car come tax season! I would 1000000% recommend this place.

Awesome experience at Baystate Ford! Sales person was friendly and courteous. Finance team made me feel right at home. All around best car buying experience yet.

Brought my car in for a recall. Had appointment. They only had part of the item needed. Still waiting...3 weeks.

After my phone call with Bill yesterday, the "general manager" in which he abruptly hung up on me after yelling, I wish I could say our problems with the used vehicle were resolved. But, they were not.

My father and I were desperately trying to resolve the issue of the parking brake failing less than a day of delivery. My father spoke with Mark the "sales manager" and called the dealership multiple times leaving voicemails with not one return. In an effort to help him, I reached out to the dealership.

I spoke with Mark twice, on 12/14, in which he informed me Bill would say the same thing- the truck would have to be towed down on my father's expense for repairs at their dealer, over an hour away.

When Bill called me, he said no one forced my father to purchase the used truck and he should not have to do anything for him. The general manager continued to ask what I would do if this was a computer that failed a day after purchase? Or if the vehicle was purchased in New York what my course or action would be?

My response- have the item repaired, and to the latter the vehicle would be repaired at a dealership near me at my convenience, and at the dealer's expense. When I asked why it's my father's responsibility to get the vehicle down, at his expense, Bill replied stating my father has AAA. Not only is that completely irrelevant, I was expecting management would offer some accommodation- they have not, and we have not received an apology at any point.

I gave Bill the phone number for my father, which he already had, and after saying he would call my father- he still has not. My father is justifiably upset not only at the way he spoke to me, but also because his attempts at resolving the issue with management are ultimately going unheard.

I have purchased new and used cars, and have never experienced a sales associate, nevermind a general manager, yell at me through the phone and hang up on me.

Our attempts at addressing the issue in a reasonable and civil manner were completely disregarded by management.

My father cannot drive the vehicle, which he needs for work. I expressed this to Mark and Bill.

They also addressed my father's previous negative google review. Asking him sarcastically, how they could help him after that review when he called. Mark told me the review was rubbing salt in a wound. No recourse of action was offered on their behalf to amend the situation in any way. Bill, also called myself and my father "stubborn"- which not only added to the level of disrespect, but unjust seeing as you still have not spoken or met my father.

So, Bill, you still have my number and you have had my father's number since he ordered the vehicle. He is still waiting to hear from you as of 12/15. I understand you never apologized to me for the disrespectful phone call-you also never apologized to your customer, who you have yet to call back.

I would prefer to address this follow up in an email, but the receptionist on 12/14 was unable to provide email addresses for the sales management team. As in regards to phone calls, my father will not be reaching out, again, until there is an apology. I would truly appreciate one as well.

Although my father has done his best to accommodate the dealership's requests to no avail, as your customer, we still hope to resolve this issue in a reasonable and fair manner and will continue to try our best to cooperate with the management. Seeing as his review was recognized by management, I hope my review will result in productive, responsible, and appropriate behavior on the behalf of the sales management department. We look forward to resolving this issue. Thank you.

I was pleased with my experience at Baystate Ford. The salesman at that time was great but he has since left Baystate Ford. Anyways I had some problems with your Quick Lane people when it came to my oil changes. The first 3 times I had to tell the service people I wanted the FULL synthetic oil in stead of the Synthetic blend. In fact a couple of times they had to take my car back in and change the oil from the blend to the full synthetic after they told me was car was ready. Though it seems like they finally got it right. At least they tell me they did which I will never know. For all I know they are putting the synthetic blend in and not the full synthetic oil and changing me for the full synthetic. They tried another time to say they did a tire rotation and changed me for that. I went home and noticed they did do the tire rotation because the week I went to have my oil changed I put a small scratch on the right and it was still on the right front and I had to bring my car back and ask to have the tires rotated. If Baystate Ford wants to keep customers then have Quick Lane pay more attention to the customers and not do what they want. Thank you for you're time and concern in this matter.

I had a grinding vibration feel through my gas pedal and wheel wobbling.they changed two of my tires and front struts.Also told me to do some preventative maintenance with transmission fluid and coolant flush.The total prise was $2500 and I had to get a credit card so I can pay it over time cause I didn t have that much money laying around.Got the car and the moment I left the lot I felt that vibration come right back.Got in touch with a representative and they got a manager to call me and the manager tried to sell me a new car right of the bat(I didn t ask for a new car).So my problem is still there and I wasted my money and time there.

Tori and Nick were so helpful and quick! Certainly the easiest car purchase experience I have ever had!!

Have dealt with a lot of businesses.Ronnie ( owner) makes Trump look like an Angel.Painted over rust from trucks they get from Canada.Tried to talk to dealer but won't call you back for a year except when you call as a different person!!!!! That tells you everything.

I'm a little disappointed in the past department at Baystate Ford I needed a pigtail for my 2012 Ford Escape because the latch in the back wasn't working anymore and I went to the parts department and they pull up a whole shot graph they showed the entire wiring and said I needed all the way from the engine all the way back I said that is a pigtail and with the pigtail that usually have their own part number so I had to go to another Ford in Raynham and as I expected the pigtail did have its own pot number and they were happy to give me that pot so after three visits to Baystate Ford and not been able to get the pot and took one visit to another Ford dealership to get my car fixed

I stopped in for an inspection. The service area was not busy, and they got the shifting software fix installed quickly. I am disappointed in the fix from Ford. My dash display used to show what gear I was in. Now it doesn't. I can tell by the engine speed, but the display was easier.

Terrible product, terrible service, terrible company. From the moment I stepped in was nothing but trouble. They did the old bait and switch, 4 days later I got my car. I had to sign the papers 3 separate times. They messed up when I tried to order a spare key and then messed up trying to setup the keys. Every time I went there was nothing but headaches. The latest was them misdiagnosing a problem several times charging me each time and when I went to corporate they could not help me. I will NEVER buy another ford ever again and will spread my terrible story to everyone who will listen to convince them never to as well.

The people and service was pleasing and helpfull in every way. I live a bit far from there. But i dont mind the ride. Its worth the service I get. Thanks for the great service. I will be back Bob

This rating is for there service department.I ask them to check out 4 things for me during the diagnostic of the vehicle. My wheel bearing was one . This wheel bearing cost a little over two hundred dollars and with labor according to the book it should have been a $450 job. They broke a part on my car then charged me when fixing it. end up being $780 job. The diagnostic for the 4 items that was in question they charged me 4 separate charges of $128. So with a new bearing, battery and 4 diagnostic charges my bill was $1500. Whatever fine just wont do business here again. Then i get my car back and my windshield is cracked and my front headlight is out. The pics below show the damage and the initial report of how it came in. They call me close to 6 knowing they would be closed. So, i came in on sat to find the service department closed and no one to address this issue. STILL Waiting on a resolution.

Everything went perfect until I drove off the lot. I live in Ri so I drove up there for a used Transit 250. On my way home in border with Ri the light went on, and it's still on. It's to far to drive and service it to the dealer. And they don't have a dealer that they work with in Ri.
I want go out of state again to purchase a car no meter how good the deal is for these type of reasons.
I have a hard time believing that they did like they say 200 plus inspection point and 30 minutes drive something goes wrong.

Im a single father of 4 protecting my identity from fear of retribution. I have poor credit due to medical hardships so when it came to buying a vehicle my options were very limited. In a last ditch effort i heard from a friend Baystate does In house financing. The staff directed me to a man ill never forget. Micheal Luppichinno who also touted his father owns the facility. Everything was going just about as good as you could expect until i said the word i later discovered Mr Luppichino doesnt understand "NO". He began getting visably upset with me to the point that i had my dial screen on 911 cause things escalated so fast. To say the least i ran out of there told him i needed to talk my wife and its bothered me for weeks. So i got on google he told me he was from somehwere in New hampshire. I googled "Micheal Luppichino New Hampshire" and thats when i discovered the crimes he had been accused of in the past. So i did some more digging and through the grapevine i discovered theres been up to 6 figure payoffs to make these so called accusations go away if you catch my drift. So my advice is Be Aware of a wolf in sheeps clothing.

I have owned 3 Ford Fusion's that have come from this dealership, not only were the first two cars used, but felt brand new the time spent in each. The third time around I decided to go brand new; after working with Ronnie and Chuck, picking out how I wanted this vehicle, I was given EXACTLY what I wanted. Truthfully, you will never find that kind of expertise and willingness to help the customer anywhere else but Baystate Ford. 5 Star rating all around, but to truly experience this kind of professionalism, and dedication - you will have to go in and see for yourself.

Great dealer to work with. Did the deal online and over the phone and went in everything was it was supposed to be. No games at all!

They've always taken good care of me, fortunately I don't have to see them often.

Fast service, clean waiting room and building grounds. Excellent customer service representatives.

Service nightmare. Absolutely crazy. Had some tires put on my car by my local guy and he told me my car had an axle leak and a bearing needed to be replaced. Since it s under warranty I brought it to the dealership. Ask them if they could take a look, they were busy so I scheduled a time two days later to drop it off first thing. Dropped car off at 830 and was told they would call me once it was diagnosed. At 3pm with no call I decided to call and check on it. After many excuses it was clear no one had touched my car. Was told they would look and call me right back. 4pm I call back since I heard nothing. Same excuses given. They now say it s in the shop but no update and will call me after they finish with this customer. 5pm I call back since no one called me still. Not only did they still not look at my car they now say they won t have an answer till tomorrow. How is this acceptable customer service? Can t wait to not be called tomorrow and have to harass them again.

Employees are hit or miss. Some are very nice and incredibly willing to help. Then of course there are the ones who are ignorant. Like openly verbally bashing customers in the service area. It s nice to walk in to them insulting you. TO MANAGEMENT! My car is a joke. Not even 5 months old and I m $3000 down in additional repairs! I also found the same car, similar miles, extra features, for $4000 less at a non ford dealership. Be aware your credit will go down with theses people. They make money checking your credit to whomever they can. I had 14 hard checks on my credit by this one place! They don t tell you it s not in house financing, or that they ll damage your credit like that! . I made a huge mistake here. Since my credit is already destroyed I am considering giving the car back to the bank. God knows what else is wrong Baystate didn t bother to fix! Shop around first!

VERY VERY VERY BAD - These people are scam artist's I will be reporting a complaint to the Attorney General's Offices about this the AG does investigate and will eventually shut down dealerships who act in this manner on a regular basis. They will be reviewed for Massachusetts Consumer Protection Act for Unfair and Deceptive Business Practices. They promised me 13,500 and 13,200 after the additional saving promised for the car until after I signed a form allowing them to check my credit. Once that happened they changed the form price to $13,898. The guy literally looked me right in the eye and told me he never agreed to the price 5 minutes ago. Honestly it wasn't even the few hundred dollars it was the way they acted. My credit score went down b/c of the check this is what they are aiming for so you buy from them and they can make a few extra bucks. The lady started to rip the forms up as soon as I said I am calling the cops if they don't give me back my information including pay/social and other personal information. They did not return any of it to me and god knows what illegal activities they will do with it. Once they sucker you for your signature they will put any price they want on the forum an hope you don't notice or like my situation say there was no such thing said.

Advertising Complete brake service $179. Per axle. Includes pads, machining rotors and all labor. After machining the rotors they call and say I need new rotors. Can't go back now. So they replace rotors, now price is jacked up to $909. $500 for rotors?? This was on a Ford focus. I've had 4 wheel drive done for less. I feel totally ripped off. I won't go back and I would suggest you don't either. Kyle Robillard was the manager. He was no help whatsoever.

It could not have been easier to buy a car!!
I love my Ford!!!

Customer service was excellent. I came in with my sunroof malfunctioning, they fixed it under warranty, gave me a rental, and the transaction was very smooth everytime!

My experience at Bay State Ford is always a good experience. My recent trade in for a 2019 Escape went very well, thanks to Rob and Chuck Jones. Chuck is a very good sales person and extremely helpful making my decision very easy. Chuck was knowledgeable about the vehicle in explaining all the new extra features on the 2019 versus the 2016.

After my boyfriend called this location numerous times to try to get the recall on his airbags, fixed he actually had to show up to the service department himself to have the problem addressed. On previously made calls, he had an extremely hard time getting anyone to order parts/ schedule a time for the problem to be corrected etc. After writing a review, the owner did a follow up call on the bad review to resolve the issue. The owner was only interested in working on the car if the review was taken down. That s all the owner cared about. This owner does not take recalls seriously and I will be contacting Ford myself.

My experience at Ford of easton ma was very professional . Mike in service is very good at what he does. You don't find this at every service department. He was very knowledgeable and professional. I was very happy.

Bought a brand new Explorer in 2013 complete with an extended bumper to bumper warranty . Five years later and less than 85K miles and the manifold cracks . Chris from Bay State contacted me and is reimbursing me for the work done ok my truck. Thank you for your help.

A great experience throughout the whole buying process! Starting with the initial appt made through the BDC, to the in person meeting, appraisal and eventual purchase and finance. Katelyn D. was my Client advisor, she was attentive, extremely knowledgeable, communicated effectively and was an all around pleasure to deal with. Nick in finance was great and the GM Mark was also great! Baystate was spot on with my trade appraisal and the 2020 F250 SuperDuty I purchased was a great price also! Katelyn also delivered my truck to my house and went over all the options, paperwork and FordPass App without skipping a beat! Highly recommend Baystate Ford and Katelyn D for all your purchasing needs! Thank You Katelyn and Baystate Ford!

I was very pleased with the service at Baystate Ford in South Easton MA. I made an appointment to see a vehicle that I was interested in and I drove it home within a few hours. They found us the lowest rate to try to meet or beat our own Credit Union. They were willing to work with me on trade in, price, and payments.

These folks were very friendly, capable, easy to work with and there was no pressure to buy.

We stopped by late on a sunday and salesperson Allen was very helpful and stayed with us until we had seen everything we came to look for. Handed us a business card and said "look forward to selling you your next car" see u soon Allen.

I very recently purchased a car from the Used Car dealership and was extremely happy with the entire process. I came in especially to look at one car and Jim Pauliks gave me a chance to really go over the car without trying to push the sale. He put together a great deal and went the extra mile in helping me out with registration in an adjacent State. As a new resident to the US his willingness to help in what could have been a frustrating process was very much appreciated. Jim even picked me up from a nearby train station when I returned to pick up the car.

Everyone at BayState Used that I dealt with was genuinely friendly and I wouldn't hesitate in recommending them.

I just had a great experience at Baystate Ford! I was unsure about buying a Truck after a bad experience at another dealership, But when I walked in a nice young gentleman came over and introduced himself with out being pushy he allow me to explain what I wanted and what had happen. The he took the opportunity to show me what they could and with very little negotiating I will be picking up my awesome new F150 THANK!

I had a great experience when buying my new Ford Escape. Everything went so smoothly thanks to my Salesperson Julie Eames. She handled all the paperwork so quickly and efficiently....I would recommend her to anyone....

I have been going here for 5 years and their service has been great and estimates on target 95% of the time. Very happy with Baystate.

Bad practices bad management still owes final check has blocked number and will not return calls.

Bay State Ford is in a convenient location and the staff are all friendly and helpful

Definitely want to give Baystate 5-stars. Bought a vehicle here in June, and it s been as good, if not better than advertised. Buying and financing a vehicle is an intimidating process, but the staff at Baystate does not make it feel that way.

Tom Kent, the salesman I worked with was great. Tom was easy to work with and absolutely went the extra mile in making the process as painless for me as possible. Great communication from him, from him and the financier (I forget her name unfortunately, but she was great too) getting the paperwork done accurately, to Baystate dealing with the registry in a timely fashion, to my car being ready to pick up. Tom was great during the sales process and has called me multiple times to check in to make sure everything is still good, to even sending me an email today, 4 months later, to wish me a happy birthday lol.

Other than the impressive and professional sales team, I was also surprised by the auto-service center they have at the dealership, Quick Lane. I brought the vehicle in there 2 weeks ago for its first oil change. I was not expecting it when I brought it in, but they told me the first oil change was on them and they rotated the tires, and did a detailed report on the functionality of the car, I was in and out in less than an hour without an appointment.

Next time I need a new car, or if someone tells me they are looking for a new car I am definitely recommending Baystate Ford to them.

The service mgr John is very good and takes good care of the customers.

Horrible dealership that won't even let you test drive the vehicle you're considering to purchase.. Really? What is this, a Ferrari? They lost a potential $40,000 because of this.

Did this whole transaction over the phone. Bill went out of his way to find me a very specific van that I needed. He made it so easy along with Toni who handled all paper work . Will continue to purchase all my Fords through Bay State. Thanks so much! Great team!

I have called multiple times regarding a recall. I am always told they will call me back in a week when the part comes in. No one ever calls back. The parts are available according to Ford. This shop is unprofessional.

I have been a completely satisfied customer of this dealership for over 3 years. I have always been treated extremely well, they always make me feel important. Whether its for an auto sales or even something as small as oil change. Everytime I'm in here, I get a welcome hello from my awesome salesman Mike Littlefield. me and my husband have bought 3 vehicles from him, and wont go anywhere else. Thank you for the best customer service ever.

**UPDATED**
While Bay State has serviced my vehicles for the past several years, my most recent dealings with them has turned me away. I left my Focus in their shop on a Friday morning, informed them I was away for the weekend and needed the vehicle back by Monday when I was planning to bring my Expedition in for some work. Received a call Saturday afternoon stating that my Focus has "electrical issues" and they were unsure when it would be ready. In diagnosing a non-functional horn another fuse blew in the vehicle.
When I arrive Monday Morning to drop off my Expedition, I asked about my Focus, to which I was presented with a $176 repair bill to change a fuse. The service adviser had no recollection of the voicemail I received Saturday either. Note that the vehicle is less than 2 years old and under factory bumper-to-bumper warranty. They went back to the shop and gave me a ride home.
Later that day I had to place several calls to determine what the status of my vehicles were as they had BOTH vehicles. They completed the oil change on my Expedition and "could not reproduce the other stated issues" other than it sounded like there was a failing exhaust manifold but they could not determine if this was actually failed. The complaint of a IWE failure we not fully diagnosed (with vacuum testing). I was returned my Expedition at the end of the day Monday.
Tuesday I received a call mid-morning stating that my horn needed to be replaced on my Focus, but they needed to order the part because there weren't any in the area it wouldn't be in until mid-day Wednesday.
My biggest complaint here is that the Focus was in the shop for a scheduled 2 days and not properly diagnosed in that time frame, had it been diagnosed on Friday the part potentially could have been ordered to be installed either Saturday or Monday. When I asked about a loaner or rental, they stated they didn't have any and if they did I would need to pay for it.
The horn was finally replaced, and I brought the Expedition to another shop where they confirmed the IWE had failed (confirmed with vacuum test) and also pointed out that one of the exhaust manifold studs had broken off - This was VISIBLE from the top of the engine bay.

During one of my more recent trips to Baystate the person giving me a ride home was telling me about how the service department was planned to be turned around from previous issues and the new GM was working on landing the Boston PD contract, pulling this from Quirk. It appears that the team is more interested that contract vs. servicing vehicles of people who have purchased through them and have been relying on them for years.

After purchasing 2 vehicles with Bay State and spending thousands of dollars in their repair shop over the past several years I have decided to move on to another dealer to do business with.

Danielle and her team in the Quick Lane are fantastic! They are fast, friendly, and save you money when they can. I'm glad there is a shop you can trust right here in Easton!

Andrew went above and beyond in a less than ideal situation for me and my still exploding exploder. Thank you for taking the time to explain and put things into perspective. 10/10 recommend to a friend.

Worked with Stephanie on warranty item and she and the team fixed it quickly and under warranty! Great Service !

This dealership has time and again been m guess go to place for service for area Ford dealers around this area.

Great people to work with, no haggle online pricing and great customer communication made the new purchase easy as could be.

I had a very good experience with the sales team at baystate ford. I felt no pressure and they were very kind and courteous in the whole process.

Baystate Ford always helps me take care of my vehicle.

We just purchased our second F-150 from BayState. We had a great experience with Katelyn Douglas in Sales and Nick Smith in Finance. No sales pressure, no heavy back and forth, just a great deal and a smooth process. According to my 6 year old, we'll be back soon so he can buy the Cobra in the showroom!

easy to make an appointment, clerk explained the new Fordpass app so I could use my points . Very happy with the service

Sales rep was very helpful and courteous. Have purchased our previous cars from them for that reason and also the people in service are also courteous.

I needed to replace my old pickup and found the help I needed at Baystate Ford in Easton, Mass. the sales agent, Christine McCabe, was helpful and positiveas we worked throughdetails and went out of her way to make the last details of sales and registering my new leased F150 easy.

As in the past I have done business with Bay State Ford and was in the market for a Super Duty. I had been researching price options and incentives and Bay State had an absolutely loaded F350 Platinum at a super sale price. Christine was the saleswoman I dealt with. I didn't make an appointment but decided to head over and check the truck out. After meeting Christine and seeing that she knew the product along with great conversation between Christine and Roy who I believe is the GM I was treated with respect and straight talk along with information that was quite helpful. Needless to see from start to finish I drove my new truck home within a few hours , Highly Recommended

Baystate Ford was an absolute pleasure to purchase a truck from! I ordered my truck through Billy, whom worked with me to make sure I had everything I needed on my truck! Chuck kept me updated every step of the production process and replied to all my questions by the next day the latest!
I have purchased a number of vehicles over the years and Baystate Ford was by far the best truck buying experience I have ever had! Billy and Chuck make me feel like family!
I highly recommend Baystate Ford and plan to let as many people as possible know how great they have been to me!

customer service rep in the quick lane was courteous and informative.
service was performed as promised.
vehicle was presented in a professional manner after service
I was very satisfied with the service , staff, and facility

Jon was professional. He advised me on the process and even took care of my state inspection saving me a trip. I will always have my car serviced at Bay State Ford and my next purchase will be there as well Than you again

Greatest place I have ever bought a car from no pressure no problem no keys taken come and go buy or not best buying experience ever from a great dealership

I dread buying a new car but Baystate made it easy & painless! Abby & Jessica were so great getting me the info I needed beforehand and then making sure I was taken care of when I got there! Highly recommend! Thanks ladies!

So we go car shopping tonight ( Baystate Ford) we know the car we want, checked blue book for our trade in approximate amount. We take the vehicle for a ride love it, we tell the Sales person this could be his easiest sale this month. We had come from work so didn't have our trade in vehicle available so the the Salesman says he can't put a figure in with out seeing the car. So I ask him just to put a fair condition figure in for the car, he refused. Said he would give us figures without the trade in. He leaves and then comes back in five min. to tell us he doesn't want to waste OUR time and to come back with the trade in. Its the first time we were in and out of a car dealership in a half hour and I was more pissed off then if I was there for 2 hours. We got there at 7pm and we were out of there by 7:30pm Oh and they close at 8pm??????????? Anyone ever deal with this dealership? I actually missed having a high pressure sales person tonight Believe It Or Not........

Very disappointed in Baystate Ford s customer service . Bought a 2017 Ford Escape from here last year and I ve had nothing but problems with my vehicle. However, every time I take it in, service will tell me there s nothing wrong and that my car is working just fine . I made an appointment for today, went in and service told me they were booked up until Friday. So now I have to wait another week until I can get in there. The front desk staff talks to you like you re stupid and doesn t seem to care about anyone who brings their vehicle in. My vehicle was purchased from Baystate Ford, so you would think when I bring it in, the staff would care or make an effort to provide quality service or find solutions. I m not one to leave reviews online, but I am highly disappointed in this place. My next vehicle WILL NOT be purchased here.

I come here all the time to service my car. Last night I made an appointment online for an oil change, get to the dealership this morning and they tell me there s no record of my appointment. I had a confirmation email and everything. I ended up being there for about an hour and a half, when it shouldn t have taken close to that long. After my car was done being serviced, I had originally asked them to look at something else that was wrong with my car; the girl at the desk said she would make sure they take a look at it before I go. She never even asked them to check and lied to me about it and just wasn t very helpful at all. I ve never had an issue coming here, but this was an absolutely miserable experience.

I've never had anything less than excellent customer service regardless of who I deal with there. Always a pleasant experience!

Baystate Ford is the shop for me all my repairs are done @ Baystate Ford Easton. I had my car detailed there two weeks ago, I am very satisfy with it.

I had such a great experience purchasing my 2014 Focus here last month. Matt was my salesman. He was straight forward, easy to talk to, and answered all of my questions before I drove away in my new car. Bill, the sales manager, made sure I was given the best value for my trade and was very helpful with my car buying experience. I signed all of the paperwork with the finance manager Toni. She was very personable and knew her products (I had LOTS of questions!). I enjoyed every step of my experience with BAYSTATE FORD and will certainly recommend them to my family and friends!

If you are in the market for a car you should DEFINITELY check this dealership out, you won't regret it!

I have to say this has to be the worse garage ever to look at cars!! 1st I ask for the key the guy says ok gets the keys when he knew the SUVs battery was dead what dealership puts a car on the front of the lot to "sell" with a dead battery"? Then the guy is the rudeness salesman I have ever dealt with in my life! And I have bought about 7 cars. What salesman tells u. U don't have to buy the car if u don't want to and was so nasty how he say it. No personality skills I don't think anyone who works they has any. This is the 2nd time at bay state ford this has happened they have such a bad reputation of rude business! I know so many people that have bought a ford but will not go there it's so sad. No wonder they have no business! We were so willing to work with them but I'm all set! The car has sat there for 60 days it can sit for another 60 but some poor soul that doesnt know any better is gonna get rob and blinded by them! It's disgusting and a disgrace!

Christine from Baystate Ford in South Easton, MA was excellent to work with! She was very knowledgeable and easy to talk to. There was no pressure and I felt at ease. She worked out a deal that worked best for what I was looking for. The overall dealership was quick and efficient. Thank you Baystate and thank you Christine!

Made my wife and I very comfortable. No pressure good advise. 1st visit purchased a vehicle and happy

I was blindsided.. Made me sign for something involuntary. Bad Place to conduct business with.

Whenever I arrive at the Quick Lane service counter, I am greeted with courtesy.

What a great car buying experience!!! Tom and Nick were absolutely amazing! Thank you so much for the quick, easy, hassle free car buying experience

Courteous staff both sales and service, good service center, not too much overpriced. Car buying experience was just ok. They tried to sell me unnecessary stuff without telling me. I had to ask them multiple times to remove those unnecessary items like window etching, tire coverage, overpriced gap insurance etc.

I had my car down there for a recall and obviously they did what they had to but why is my passenger seat dirty with grease finger prints? I'm a automotive tech as well and I at least know to clean afterwards... No good work ethics there....

Everyone was so helpful and kind, will definitely recommend them to my friends/family.

They are great to deal with. Very helpful, patient, friendly. Explains everything thoughorly. Bought my car there years ago, and love their service.

I honestly had a terrible experience here, not just me. I've know people that purchased vehicles here that has been nothing but problematic. I just don't feel that the service was up to par and that the front desk staff was competent. One bad apple shouldn't spoil the bunch, however, when a 2017 sedan is not properly running and all I get is smart remarks. As if it were my fault I bought a vehicle that has problems. It honestly made me want to give the car back, write this review to the company and the BBB and whoever else would care. Although I paid the money, to resolve the issue. Despite bringing the vehicle in to getting recalls the vehicle had fixed 2 days prior; Not getting to work on time cost money, and more importantly the unreliability of not knowing if my wife is gonna go into labor with my first child and have that uncertainty of getting to where you need to go left a sour taste in my mouth. Speaking to management or anyone on behalf of this matter would've served no purpose I'm sure they have a rebuttal for everything. If you wanted to know my thoughts on my experience; there you go.

Worst experience ever
I would never purchase anything from that dealership again I purchased a truck paid for it in advance schedule a time to pick it up on Friday should of be in and out I was sitting in an office for 3hours and wasn't offered a glass of water or a apology for the wait

On 3/15/19 I brought my 2018 F-150 into Bay State Ford for a check engine light which I never would have thought that a vehicle that new would ever have this happen. Well, it did and after talking to Andy, he assured me that things would be OK. Picked the truck up on Tuesday 3/19/19 with the problem fixed AND a recall with the seat belts fixed. I never set up the repair to have the seat belts fixed with Andy but he had it completed anyway. Now that's service!!! Good job Andy, Thanks!

If you need a new ride head to Baystate. I traded in my 2012 SUV and was in my new 2015 Explorer in less than 2 hours. I leased to own and it was perfect for me because i drive for a living. Patrick Coffey was a great help explaining the benefits of leasing to own. Chris was my sales rep. and he was very patient and not pushy. I am now going to get another Explorer from Baystate for my fiance.
Go to Baystate they will treat you right.

Best car buying experience! Quick, easy & professional!

Good service team. Although I asked if services and oil changes went on carfax and they told me yes. All that appears is vehicle serviced

Scheduled an appointment to have front brakes replaced on my vehicle. I was given a quote with multiple pricing options, and the service itself was completed in a very reasonable amount of time. Everyone was pleasant and respectful, and I wouldn't hesitate to recommend Baystate to anyone looking for Ford Service.