My first contact from these guys was a threatened legal action (for a $20 amount). They identify my physician visit date and dx accurately, but nowhere has this charge appeared anywhere in my office visit charges and most just seem to bill things like wraps and splints as part of your bill. I'm left...
ZERO STARS if it was at all possible. $297.49 for a simple knee brace the doctor gave to me is completely unethical. Horrible communication; they take over a week to respond to your phone or email messages.
I have insurance but National DME claims that the brace was a "retail" purchase and will n...
Same situation as a lot of others.
Had a serious arm infection about a month and a half ago and was required by my doctor to wear an arm sling to restrict movement in my elbow.
Fast forward to now and I receive a bill, which I was never told about, for 11$ saying that I am in pre collections. ...
after one year of my son's broken ankle I received a bill for crutches that was suppose to have been paid . I have called and called about 30 times and when the message says I am finally first in line I get a voicemail saying " sorry if you get this message leave a detail message" and then says" so...
I received one bill, claiming past due and with a threat to be sent to a collections agency. Only bill I've ever received from them. Seems they do that to a lot of people. Just read the reviews. They will continue to claim to you that another was sent prior. Relying on a "timestamp" from their third...
Just got a "notice of past due amount and potential legal action" from National DME. I had never heard of this company before and this was definitely the first time I've ever gotten a bill from them. The document had almost no description of what they were threatening legal action over. After joggin...
Yep, I would like to drop my review and I never write reviews.
I had never heard of this company or their "attorneys" when I received a letter for possible legal action a few weeks ago. I found out that this was for a neck brace I got in the Hospital for a car accident from just under 2 years ago! ...
I previously left a pretty nasty review upset with the billed price of my brace. That said, I m changing my review because when I had an issue with my brace they were eager to help me out. Everyone I spoke to was friendly and seemed to have my best interest at heart.
This place is definitely scamming the public out of their hard earned money ,,,what can be done ????????
Sending out a bill to me from attorney office that was paid for months ago by my work as the accident happened at work. I have been hassled by this company for 5 months now and I have had enough. If you can avoid this company DO SO!
Horrible company. Got a demand from a collection agency. Never got anything from National DME. Called them for 3 days and they always had a High volume of calls and never called back. Wish I could give them a zero.
I am receiving collection calls for crutches and boot I needed after foot surgery in 2015! I have never received any type of billing from this company. The dates they have in collections are even dated 7 months after my surgery. I was also never told that these products were outsourced and not cover...
I am giving this company ZERO STAR's. I have called their billing number about a dozen times in the past month. Every time I get a message stating that they are experiencing a high volume of calls (even in the middle of the night). I called over with my insurance carrier and they got the same me...
Revived a bill from them for a rib belt for my father. He is double covered and yet they did not bill his secondary insurance.
My 14 year old sister was sent to collections. Nobody saw a bill to take care of it and it shouldn t have been linked to her SSN, she not even old enough to pay for it. Definitely fighting this in collections! This a terrible company! I guess the one star means a service was provided. Feels more lik...
I broke my heel and had to wear a boot for 6 weeks and was non weight bearing. I think it is incredibly silly that my insurance wouldn t pay for it and on top of that how much your company is charging for a hunk of metal, velcro and foam. I hope you feel good about taking advantage of people with th...
Kind people who have a tough job. They provide a product that they can't set the price for because of health insurance fee schedules. I have worked in health care and realize how health insurances prey on customers who need equipment and help. National DME provided my brace and they were helpful and...
National DME is a rip-off. They billed me $223.26 for a hand brace. The EXACT same brace is available at Wal-Mart for $29.95. Also, National DME sent a flyer with the bill saying "medical equipment is non-returnable once it has been dispensed to a patient, regardless of whether or not the equipment...
Similar experience to others. Broke my arm, went to the Docter, he gives me a brace. Brace seemed a little cheap and the fabric started to fray about two weeks into the 6 weeks I had to wear it and continued to unravel as the weeks progressed. Made to my 6 weeks, and stopped wearing it. Two full mon...
I called the phone number on my bill, ( I received it 5 months after medical services) and it said "Your call cannot be completed as dialed please hangup and try your call again or contact customer service" I tried calling several times only to receive the same message. Then I tried their number fro...
One star is too much for you guys. My dad had an arm injury at work and was sent to UOU. One year later he gets a $120 from a collection company. He never got any bills. He s insurance was responsible and all bills were sent to his employer insurance company. $120 for one brace?
Horrible company! Never sent a bill instead sent it directly to a lawyer to collect. Shame on intermountain healthcare for partnering with this company
I partially paid a bill from my daughters boot from a foot injury with leftover HSA funds (because they wouldn't accept two forms of payment) expecting another bill for the balance, and instead they have threatened my adolescent daughter with potential legal action. Real classy company. Too bad we d...
The customer service agents were kind and helpful when I contacted them. However, I broke my ankle and I was charged $280 ($45 from other sellers) for a mid-calf height walking boot!!! I was shocked that National DME could even stomach charging such an astronomical rate. My insurance refused to cove...
I just got a "NOTICE OF PAST DUE AMOUNT AND POTENTIAL LEGAL ACTION" from them for a sling for a broken arm. This is the first letter we've received from them!!!! Why send such a threatening letter on the first attempt? Ridiculous. This company has horrible reviews everywhere so I'm sure they have to...
Charged me way too much for a wrist brace....this company is ridiculous and I hope I never have to deal with them again.
Your website doesn't work. Thanks for making it impossible to pay bills that I never even knew I had.
We got a letter in the mail that we owed over $57 for a simple wrist brace. It's a complete scam and it looks like people here already know that. They give very little prior notice!
If I could give ZERO stars I would. Like other reviewers I too just received a collection notice from this company which I have never heard of and had to look to see if it was a scam. After reading other reviews I remembered that a doctor had given me an ankle brace back in SEPTEMBER. NEVER ONCE did...
ZERO stars! I have never missed a payment for anything in my entire life. So imagine my surprise when I get a letter saying that legal action will be taken against me for a overdue bill equaling 15 dollars! I had to look up the company to make sure it wasn't a scam. Who sends a threat for legal acti...
UPDATE: Received a phone call from John, who went above and beyond to make things right and replace our defective knee brace.
First day having the brace and the plastic loop to secure it broke. This was not even 10 hours of use. They want you to bring the brace in to inspect first before repla...
I worked for this company in there mini warehouse in (Midvale,Ut). I quit after 3 weeks because I found a better job and they refused to pay me because They claimed I didn't put in my 2 weeks notice. They still owe me my check!
Very poor service. If I could give 0 stars I would. I don't receive bills and then get calls for collections on bills I never received. I have been double billed and had to prove I have paid. I can't log in to check on claims because I have no bill and therefore no claim number. The website payments...
Tried to pay a claim on their website but the claim number doesn't work. Tried to call them personally and they asked me to leave a voicemail that may or may not get answered.
Cant say anything that hasn't been said. Received a scam looking letter with a threat for payment and they never even said what it was for. Ive always paid my bills. I tried calling and no answer.
Company called me back. Was able to get a discount still. The guy I talked to was very polite and apologetic. Glad to have at least one positive interaction.
I have tried to call them and get nothing but a run around. I am so disgusted. I guess I'll wait for a bill. This was the worst...
I want to thank all the people who took the time to post their reviews. I was about to call this company to order some medical equipment. I am glad I read these reviews before I called. Thank you for saving me from a potential nightmare.
Also got a letter saying they would take legal action against my child for past due amount. Never receive a bill prior to this one.
However they were nice on the phone.
**UPDATE: I emailed the billing department with my scanned pink slip and the situation. I received a call from Chantelle (spelling?) and she took care of everything. I hope they do change the way the billing is done and at least attempt to bill insurances first (mine would have payed). She made a fr...
Just talked with their billing department. they were very nice and patient with all the questions I had. Thanks National DME!
The bill I received in the mail was MUCH more than I was told it would be and I just can't afford it. There's no option to pay online, you have to call or pay by mail. When I called to discuss the amount due, the person I talked to was very rude and told me basically to suck it up. They said if I ha...
I have a collection letter from an attorney for a medical device, probably legit, as my daughter had a knee injury a few months ago, but I don't have an invoice, Bill, phone call, etc. Looks like we skipped that part. I will go back through EOBs, but I'm amazed that my 16 year old has a collection...
Same as most people, I received a notice in the mail that this creditor has sent me to collections. I never received the statements that I owed them a balance but I did from the UofU as I received my service from the UofU. When I called to see who they were and what was going on, they asked me to ...
I was in a pickle trying to find a shoulder brace for my son. National DME didn t have the one I needed but I was blown away by the customer service. Mark made a couple of calls and was able to find exactly what I needed. If I am ever in need of anything, this will be the first place I look. Thank y...
Completely unprofessional. Says i signed a contract on day of surgery. I was put to sleep on that day. Now they wont send a bill until i have to owe more than the machine is worth....
Im on a workers comp claim that they said they would gladly pay but these guys wont send me a bill to turn into th...
Sent to collections no bill like others. Lmk if there s a class action against these national nicklel and dime crooks
After delivery of my twin babies, National DME sent me a bill for $29 for medical equipment used during our stay in the hospital. We paid our bill in full. Two months later, National DME sent me a second bill for $3.25 threatening me to take Legal Action against me for "balance past due even though ...
First contact with the company was them sending a notification that I had been sent to collections over a $7 sling (that I had told my provider I DIDN T want, and threw away in the office). Customer service was rude about the whole thing. Hopefully this company goes under.
I just received a bill today with the past due amount and potential legal action . This is the first bill I have received and it was for my son s injury a year ago. I too had to look online to make sure it wasn t just a scam. Horrible, horrible company.
I came here to warn people about this awful company, but it looks like people know already.
They are billing me 156$ for a walking boot which typically retails around 50$ (go to st marks, above the ER if you are looking for one.)
Stay away from this company!!! Scammers
I originally left a pretty critical review, but then they got a hold of me and let me know it would be resolved and I would not be charged. Great customer service. Thanks for the ice machine my knee feels a lot better and it was a fair price.
I would give this company 0 star. They did same to us they never send a bill but we got attorney letter saying we owed a debt of $70. When we checked our claims through insurance company we owed only $50 they charged $20 more as fine for not paying in time. We did not get the bill how can we know we...
Horrible company. I received a bill for a medical device I was given a year ago. No bill was given during the past year and yet coming out blue, it comes to this. I would give zero if possible
We get a bill 2 years after the procedure for a wrist brace. Nobody can help us with these rip off artists. Horrible
If it was possible to give zero stars, I would. National DME did NOT send a single invoice to me, and then sent my balance to a collector. What kind of business are they running? Now I have to pay the original balance, plus they're attorney/collection fee. The firm will not budge on the collection f...