Lazada Indonesia

1.5 · 72 reviews
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Gabriel Ling
Reviews 1
2020-09-21 14:58

Wasn t that bad a year ago. Ordered wrong item or ...

Wasn t that bad a year ago. Ordered wrong item or not fitting, asked to return, they will tell you don t need return, can just dispose and you will be refunded.

Nowadays, ordered the right item, but seller packed a totally different color and different item. As a paying customer I not only have t...

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Kin Wai Chian
Reviews 1
2020-09-21 14:02

Bought a Mi Note 10 from Official Xiaomi Lazada st...

Bought a Mi Note 10 from Official Xiaomi Lazada store. Received a softcopy redemption voucher for Redmi 7a. Went down to Funan outlet, but they only allow claim with physical copy which was not sent to me. Highlighted by the staff there that they can't do anything although it was bought via official...

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JA
Reviews 1
2020-09-18 06:44

Bunch of crooks. The govt should shut them.down an...

Bunch of crooks. The govt should shut them.down and thrown them in jail for defrauding consumers.

You buy stuff (based on your AMAZON experience ) and you will be soo disappointed :-
For starters, when the package arrives (3weeks later) you will be shocked to see fake merchandise from china.

...

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Elphie T
Reviews 1
2020-09-09 13:43

Generally seems alright if things are ok, but the ...

Generally seems alright if things are ok, but the proof of how good they actually are, are when things go wrong.

Didn't receive an item that their system showed as "delivered", but can't get any help. From the start, they try to push to problem to you by suggesting that one of your neighbors acce...

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Punit Rathore
Reviews 1
2020-08-24 22:05

Wish there could have negative rating. It is reall...

Wish there could have negative rating. It is really a fraud company who doesn't value their customers at all. It was my first order. First they sent me a defective item, then when I asked to return, they take 2 weeks to arrange for return, and then when I dropped it to one of the Ninja Point, they c...

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Peony Tsai
Reviews 1
2020-08-16 18:27

Lazada will not mediate if something goes wrong be...

Lazada will not mediate if something goes wrong between seller and customer even with supporting documents. My advise to all, if you have proof (eg. in my case, non-delivery after payment for weeks), go to your bank and do a chargeback or file a dispute with your card company to get your refund. The...

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S g L
Reviews 1
2020-08-07 08:46

This company lacks ethics - they do not honour the...

This company lacks ethics - they do not honour their promises. They promised me a refund after I returned an item which was not working when I received it, but after 1 month of silence they changed their mind and refused to honour their promise to refund my money. Disgusted with their lack of ethic...

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Gordon L
Reviews 1
2020-08-07 00:30

It seems like the entire customer service team is ...

It seems like the entire customer service team is incompetent, looking at how horrible and non-existent it is based on my experiences. I came here to check out the other customer experiences and low and behold, I'm not the only one. Of all the courier services in Singapore, they chose to use singpos...

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Jash Ng
Reviews 1
2020-08-04 18:58

If you are buyer, think twice when you order from ...

If you are buyer, think twice when you order from LAZADA, double check their delivery service provider/ partner especially, choose the right delivery company.

If you are setting up business in LAZADA, as a seller, think twice before you select LAZADA preferred delivery partner, especially come to...

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JT SC
Reviews 1
2020-07-15 20:36

Disaster. They sent me an item that was defective....

Disaster. They sent me an item that was defective. I complained about it. No reply until 3 weeks later, only after I complained another 5 times. Worst thing is, they don t care because they don t suffer the consequences. And so this will keep happening.

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Di Qiang Yeow
Reviews 1
2020-07-15 20:36

Their issued voucher cannot be applied even after ...

Their issued voucher cannot be applied even after paying with the relevant bank card.

Customer service is also unable to rectify the issue, so I ended up cancelling the entire order.

Customers end up paying the price; Very poor shopping experience with Lazada.

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Dylan Teo
Reviews 1
2020-07-08 19:41

Horrible place to work... honestly I purchased a p...

Horrible place to work... honestly I purchased a pair of Nike sneakers but the goods delivered is below average at best. Box torn and wrapping terrible. If it is what people can accept then go for it. I still prefer walking into a real shop and feel the mechandise with my hands. Real money for real ...

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LL
Reviews 1
2020-06-25 16:35

I returned a broken item one month ago but still w...

I returned a broken item one month ago but still waiting for the refund. I raised my case to the customer service. The first one told me to wait for 24 to 48hours for further update but did not hear from them after 5 days. Then I contacted them again. They even said there is nothing related with Laz...

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urban iten
Reviews 1
2020-06-22 16:43

Sad to see the old reliable Lazada has become yet ...

Sad to see the old reliable Lazada has become yet another scam shopping platform like Shopee ever since they were bought by Alibaba. There is no longer message box to seller, live chat is actually a bot. Customer service is non-existent.

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George Tay
Reviews 1
2020-06-17 07:15

I received a deformed Air Filter and deformed pack...

I received a deformed Air Filter and deformed packaging. Return it immediately. A week later, the status in the system indicate that return is rejected. When i receive the returned damaged filter, whats written on the silp -
1) QC result :failed. 2) QC comments : original seal/packaging broken. Ite...

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arnaud rousset
Reviews 1
2020-06-12 21:07

Worst experience. 2 weeks after ordering/paying, I...

Worst experience. 2 weeks after ordering/paying, I received an e-mail stating that the order was cancelled. During these 2 weeks, I requested several times on the lazada chat some explanations to understand why the order was delayed; I never received an answer. Today, I still have not received the r...

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dash87
Reviews 1
2020-06-11 00:41

Company is not truthful about its errors.

Company is not truthful about its errors.

Orders and delivery dates were all arranged with vendor due to COVID situation, Lazada cancelled the order and surprised both buyer and seller.

Their system setup is poor and the autocancellation problem is well known to vendors too. but they claim tha...

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Zedekiah Teo
Reviews 1
2020-06-04 18:33

Bad seller service. My payment was withheld withou...

Bad seller service. My payment was withheld without explanation as to why it was held. Terms and conditions written for sellers are not true. Your payment will not be credited within 3-5 days.
Think twice before you start selling on Lazada.

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Alvin Tan
Reviews 1
2020-06-03 19:31

Good follow up emails with customer service but La...

Good follow up emails with customer service but Lazada has little control over their sellers and are unable to negotiate much. Ordered a product worth about $100 that didn't arrive, and this was brought up to the seller with no follow up after 2 months of investigation.
Lazada tried to investigate ...

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MOUSE AK
Reviews 1
2020-05-19 08:44

Lousy customer service support both chat box and o...

Lousy customer service support both chat box and over the help line. I spent a few days trying to my issue resolve. I gave up as it wasted my time and effort. I will just try my best to use my coupons that I paid for as fast as possible and close my account!

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Conway Lai
Reviews 1
2020-04-20 14:08

I had a non-delivery, asked the seller to refund w...

I had a non-delivery, asked the seller to refund which they refused (seller got no proof of delivery after I chased multiple times). Called Lazada CSR, who agreed, and after processing, Lazada sent email to reject my refund request with no reason (Aug 2020). I had to chase Lazada CSR again, finally ...

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Shih-Fen Cheng
Reviews 1
2020-04-14 20:50

When things work, Lazada is good.

When things work, Lazada is good.
But I recently experienced a non-delivery due to damaged goods at their warehouse.

They took more than two months just to investigate , and even when all records indicated it s their fault, they still did not refund the >S$600 they charged me more than two mont...

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Evelyn Tham
Reviews 1
2020-04-14 07:04

I have returned the product to seller on 10 Dec 20...

I have returned the product to seller on 10 Dec 2019 , the seller said i will receive the refund from Lazada but till now haven't received the money. Tried asked the seller many times and hard to contact Lazada from the system still can't solve the problem. Can anyone help me???

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Peaches
Reviews 1
2020-04-11 14:50

Lazada might be good for customers but obviously n...

Lazada might be good for customers but obviously not for retailers.

For mon Lazada has been pushing out our payments, even though the customers paid and received their goods.

This will go to court pretty soon, as well find itself on stomp and social media platforms.

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S Choon Tay
Reviews 1
2020-04-11 01:47

I ordered a mini cooler. The item received was not...

I ordered a mini cooler. The item received was not working. I requested for return the goods. LAZADA responded that they will arrange to pick up the item. But no one come to pick up the item. I tried to contact LAZADA in "contact LAZADA" few occasions but no response from Lazada.
Two months has p...

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timothy unsell
Reviews 1
2020-04-07 10:11

Lazada has zero control over its sellers. Majority...

Lazada has zero control over its sellers. Majority of items claiming to be shipped from Singapore actually come from China. I have had multiple items not show up, incorrect items, and even returned items only to never receive a refund. All together I m out $90 and has Lazada offered little or no hel...

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Luis Ribelles
Reviews 1
2020-04-05 04:17

Bad customer service. I bought a Wii game game whi...

Bad customer service. I bought a Wii game game which turnout to be good only for American TV system, although that was not detailed in their description of the product. It is true that I could only claim after a few weeks because I had been abroad, but in a case like this, where they are omitting a ...

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Ryan & Ada Family Lim
Reviews 1
2020-03-27 06:50

I use their lazada wallet to make payment. After m...

I use their lazada wallet to make payment. After money deducted, it still say pending payment and cancel it without my consent. Then I send my enquiry, the lazada agent say will refund me back within 24 hrs, but I waited for 2 days still haven't refund me back. I need my item very urgently. Its thei...

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Jess Lin
Reviews 1
2020-03-27 02:13

I don't know a single person who has a positive La...

I don't know a single person who has a positive Lazada experience.

Yes, there are times your order arrives with no hiccup. But if there is a hiccup, even if it's a minor one, don't expect Lazada to provide a proper follow-up with you.

You'll be left hanging with a lousy chatbot, customer servi...

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Alfie Hsieh
Reviews 1
2020-03-20 20:24

Terrible customer service, always promising on thi...

Terrible customer service, always promising on things they won't do. Their system shown my order was delivered but I never receive my order, and they never help on the issue or process a refund. Contacted their useless online customer service more than 8 times. Promised to track my order, never happ...

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Man Super
Reviews 1
2020-03-11 04:20

I BUYING BLUETOOTH HEADPHONES IN JANUARY! THEY NOT...

I BUYING BLUETOOTH HEADPHONES IN JANUARY! THEY NOT COMING , AND I TRYING WRITE TO SA HOW THEY GIVED BACK MONEY FOR ME - 190 times! ITS JOKE - NO , ANY TIME THE WRITE ME - WAITING PLEASE ,WAITING PLEASE! WE WILL SEND or ACTIVATE VOUCHER! ITS A BANDITS ITS NOT A NORMAL SITE - DONT BUY ANYTHING THERE!!...

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Lee Jasmine
Reviews 1
2020-03-03 04:34

Please DO NOT buy from Lazada. Received a physical...

Please DO NOT buy from Lazada. Received a physically damaged item and their return policy is horrendous. No exchange, only return and refund. Their official seller, Live It Up, provide exchange but you need to personally go down to their location to do it. For returns, you have to waste time to drop...

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P.A PG
Reviews 1
2020-02-23 15:08

Third and last order with them

Third and last order with them
they don t respect delivery date ! I have been waiting for my irder which is already 3 days late
and can t teach any customer service
stay away they are simply awful and deserve their terrible rating

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Beth Pereira
Reviews 1
2020-02-17 19:15

Writing this from a seller's perspective. The sell...

Writing this from a seller's perspective. The seller centre is quite user-unfriendly, and it's not even clear what shipping options I'm offering to customers. Attempting to edit product offerings in the mobile app doesn't work either - they don't get updated so you have to do it in a browser anyway....

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Erik WGW
Reviews 1
2020-02-14 08:05

Subpar customer service, unfortunately.

Subpar customer service, unfortunately.

Online: didn t respond well to live chat even though i only had one order with them, kept asking which order it was, just wanted to get off the chat.

Delivery: Their delivery guy decided not to even dial/ring up the intercom, even though we were at home....

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Mohd Johari
Reviews 1
2020-02-09 16:23

DON'T BUY FROM LAZADA

DON'T BUY FROM LAZADA
Recently i have received fake items which is different from seller advertisement.Seller use original advertisement.

Complain to Lazada, no reply.
Even my pictures that i post also have been removed.

Lazada protect fraudulent seller not the customer.

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Eric Tan
Reviews 1
2020-02-04 06:02

No Customer Service! Bad experience dealing with t...

No Customer Service! Bad experience dealing with them! Hotline provided by live chat agent is not working! Do note the live chat agents and the so called managers are located in Philippines. Requested to speak to local rep..... they said they put up urgent request.. but I am still waiting !

In s...

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varun singh
Reviews 1
2020-01-27 14:43

1 star review as they cheated me as a seller. I re...

1 star review as they cheated me as a seller. I recommend Qoo10, cheaper and better than lazada. Was on their old manual shipping system, left them for a while as was busy with other work, came back, got an order, sent out using manual system, customer got item, then they still did not pay me. Why? ...

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Paul Yong
Reviews 1
2020-01-17 23:06

The reviews here are true - Lazada is worst in cla...

The reviews here are true - Lazada is worst in class when it comes to customer service. I have enough emails from them to prove that their "Customer Care Specialists" do not know how to care for customers at all.

Another proof; they don't even bother replying to reviews here or attempt any improv...

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Ahmad Semesmieh
Reviews 1
2020-01-13 19:28

Worst e-shop ever, don't trust them. I ordered an ...

Worst e-shop ever, don't trust them. I ordered an Iphone on 27 March, on lazada birthday, and I did not get it yet and every time I talk to them they lie and say we are working on it but if you want to cancel go ahead, I paid 5500RM for this iphone and waited so long and they say cancel, like am goi...

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HG Q
Reviews 1
2020-01-11 23:32

Horrid experience, paid for something that never g...

Horrid experience, paid for something that never get delivered. Email ample times and no response is given. Respond to rating feedback survey sent by lazada to feedback on the non delivery but no reply from them. My only consolation is that I had not spend much on my shopping, but I will never shop ...

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April V.
Reviews 1
2020-01-10 17:14

They only need your money. Once you paid consider ...

They only need your money. Once you paid consider it gone. No customer support. No issue resolution. The company is absolute scam. They still owe me money to credit to my bank account it is estimated at $7,000 sgd. and they keep saying they will credit but their ethics and ecommerce system is just t...

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Sky Digital Agency Singapore
Reviews 1
2020-01-04 05:15

We have always purchased tech stuff online, and th...

We have always purchased tech stuff online, and this time we ordered a MICRO SD 128GB, SAMSUNG EVO. It can defected and it was Christmas holidays by the time it arrived, and you are only given 14 days to process a refund for product defects.

I ordered on 16 Dec 2017. So by the time i highlighted ...

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T. Ng
Reviews 1
2020-01-02 18:58

this LAZADA is the worst platform for sellers, of ...

this LAZADA is the worst platform for sellers, of all the platforms we sell, this is the one that is difficult to manage and due to its mass system bugs and loopholes, invited a lot of crooks and shameful buyers who lowly grade a product/service despite speedy delivery & good quality, click returns ...

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