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Review of Lazada Indonesia

I returned a broken item one month ago but still w...

I returned a broken item one month ago but still waiting for the refund. I raised my case to the customer service. The first one told me to wait for 24 to 48hours for further update but did not hear from them after 5 days. Then I contacted them again. They even said there is nothing related with Lazada but only the courier company. I was asked to keep on checking the app for the updated. They don't give help and even don't have any way to make a complaint. If something goes wrong with your order, it is impossible to get any help but only lose your money. I shopped via Lazada because I trusted it. Now I learnt from this bad experience.