I don't know a single person who has a positive La...

I don't know a single person who has a positive Lazada experience.

Yes, there are times your order arrives with no hiccup. But if there is a hiccup, even if it's a minor one, don't expect Lazada to provide a proper follow-up with you.

You'll be left hanging with a lousy chatbot, customer service reps who can't seem to solve the company's own issues (such as providing a refund), and a whole lot of time wasted.

In my most recent experience, I was given a voucher code as a refund for a wrong item delivered (because Lazada claimed it could not provide me with a full refund on the credit card I used). And guess what? The voucher code doesn't even work, which means I have to go through the entire tiring process of contacting their customer service reps again.

There is also no accountability with the sellers as they are allowed to get away and continue selling despite sending low quality or misrepresented products.

I also cancelled my LiveUp membership after they took over RedMart because they insisted on incorporating the entire RedMart app on the Lazada app , rendering it user-unfriendly. Pity since RedMart was such a good place to shop until Lazada completely ruined it.