I had a non-delivery, asked the seller to refund w...

I had a non-delivery, asked the seller to refund which they refused (seller got no proof of delivery after I chased multiple times). Called Lazada CSR, who agreed, and after processing, Lazada sent email to reject my refund request with no reason (Aug 2020). I had to chase Lazada CSR again, finally got my money back minus delivery charges (over 2 months, but am glad got back $$). Am disappointed with Lazada because after years on buying things online (mainly from overseas), my first encounter with such poor service. Had to go buy from a retail shop afterwards.