I received a deformed Air Filter and deformed pack...

I received a deformed Air Filter and deformed packaging. Return it immediately. A week later, the status in the system indicate that return is rejected. When i receive the returned damaged filter, whats written on the silp -
1) QC result :failed. 2) QC comments : original seal/packaging broken. Item not broken. This is rediculiois.
i) The filter has another sealed plastic cover. It was not opened. Check on the seller's page. I had send them the image. ii) if something is suppose to be ROUND and when you receive it, it is OVAL shape, LAZADA define this as not BROKEN?