No Customer Service! Bad experience dealing with t...

No Customer Service! Bad experience dealing with them! Hotline provided by live chat agent is not working! Do note the live chat agents and the so called managers are located in Philippines. Requested to speak to local rep..... they said they put up urgent request.. but I am still waiting !

In summary , wrong item send, wrong size, sent item is of lower value, instead of replacement, they need me to return first, wait for investigation which takes another 2 days then replacement to be arranged and sent within another 4 business day!

The point here is YOU delivered the wrong item ! NOt that I made a wrong purchase and I choose to return!

Another joke! I order Diaper pant L size, they send me another model in XL. When I told them they send me the wrong order, the question ask was " Have you used the item"

Are you nuts!!! YOU send the wrong size, how to use the item ! If can use, I wouldn't have been chasing for the replacement !