Elphie T

Review of Lazada Indonesia

Generally seems alright if things are ok, but the ...

Generally seems alright if things are ok, but the proof of how good they actually are, are when things go wrong.

Didn't receive an item that their system showed as "delivered", but can't get any help. From the start, they try to push to problem to you by suggesting that one of your neighbors accepted the delivery on your behalf, expecting you to actually go check with all your neighbors to see if maybe someone had accepted it for you. And when I insisted no one outside my unit accepted it for me as I had a family member home the whole day, they showed "proof of delivery" with a squiggle that doesn't remotely resemble any of my family's signatures. Even when I informed them of this, they insist that they can't help you until "the relevant team has investigated".

Finally, their "investigation" revealed that Singpost apparently put the item in my shoe cabinet (I'd checked before contacting them), which doesn't explain the fake signature they tried to brush me off with from the beginning!

Buy from Amazon instead, and save yourself the stress and high blood pressure from talking to unhelpful CS that only know how to regurgitate their policies at you.