Writing this from a seller's perspective. The sell...

Writing this from a seller's perspective. The seller centre is quite user-unfriendly, and it's not even clear what shipping options I'm offering to customers. Attempting to edit product offerings in the mobile app doesn't work either - they don't get updated so you have to do it in a browser anyway. They also hold your money for much longer than Carousell or Shopee.

The so-called "Help Centre" is so useless I sometimes wonder if I'm talking to bots. They often don't seem to understand what you're saying until you've repeated yourself in multiple ways. I had a customer wanting to buy multiples of an item from me but unable to add that amount to their cart. I had the stock listed at more than that, so it wasn't a stock issue. I contacted the live chat to try to figure out what was wrong. They checked and told me that I have 200 in stock (more than what the customer wants), which I already knew and in fact had told them.

Finally I got them to understand the the customer is unable to purchase the quantity they need, but got a stupid suggestion for them to ask the customer to check out separately more than half a dozen times as the system limits the purchase of an item to 10 units per transaction. At no point did they apologise for this nonsensical way the system is set up, but instead kept arguing that having a customer go through the check out and payment process multiple times is "not complicated or inconvenient". Even if you don't have a solution, the basics of customer support is to reassure that something is being done about their concerns. At the very least they could have offered to forward my feedback about the system limitation to the relevant department to check, and definitely not have argued that it's fine to inconvenience and irritate customers.