Wish there could have negative rating. It is reall...

Wish there could have negative rating. It is really a fraud company who doesn't value their customers at all. It was my first order. First they sent me a defective item, then when I asked to return, they take 2 weeks to arrange for return, and then when I dropped it to one of the Ninja Point, they can't track it. Even after two weeks, they dont know where the item is and their tracking system still shows that "Item to be dropped off at Ninja point" So even after a month you wanted to return an item, they still dont know where is returned item, Forget about refund. Scammers. NOT GONNA USE IT AGAIN.