I use their lazada wallet to make payment. After m...

I use their lazada wallet to make payment. After money deducted, it still say pending payment and cancel it without my consent. Then I send my enquiry, the lazada agent say will refund me back within 24 hrs, but I waited for 2 days still haven't refund me back. I need my item very urgently. Its their wallet have error, but make my boy birthday present to be delay. Lousy lazada wallet.