Banned for nothing. Accused of macroing, refuted the accusation. Jagex then accused me of RL trading. SO WHICH ONE IS IT WAS I MACROING OR WAS I RL TRADING.
Because I did neither of these things they accused me of.
Bunch of smucks that don't know what they are doing.
Banned my account for two wee...
Banned for bot use one day after paying for membership, i dont even bot this company sucks. Bye Jagex no more money from me
One of my accounts was erroneously banned (as of 3/23/2020, despite me not having logged in in YEARS), and there's no way to contact them for support. No email address, no phone number, no live chat. Only an appeals form that lacks any opportunity to provide open-ended information or engage in an ...
My experience: fun games, but poor customer support. This is the only game company I have found with zero person to person communication.
My friends experience: banned out of the blue, no reason given, no appeal granted, no evidence presented. Apparently jagex doesn't care that some people weren't ...
Absolutely no customer support. Impossible to get help from a human being
I haven't been here yet, but I love the games that they produce!
I like the part that I play Transformers Universe mmo for choosing between Autobots or Decepticons on the computer website.
i would like to speak to a member of jagex for the runescape portion. i love getting banned for "macroing Minor" but there is no way to get in contact to find out what they think i did and there is no way to appeal the ban. as someone who has had my account for 14 years its pretty unreal how they tr...
Wouldn't even pay $10 for osrs membership, no one plays trashy rs3, why don't they have membership separate for osrs for like $5. I guess i'll just buy osrs gold and buy bonds, it's more cheaper
rubbish customer service for a company that earns all its revenue from its players
Hello Jagex Studios,
My name is Jake and I would like to follow up on an issue that occurred on June 25th 2013. This is the day my Runescape account, Jakeimb, was unfortunately permanently banned for Macro use . It comes to my attention, that this is also known as botting. I know that I personal...
Jagax, take note
The costumer support is honestly very bad, try to hire more people so they can respond to peoples emails, calls, ect. So i think that you can get alot more people playing if you do this too, since they would know that there account is in good hands, for example, my account got hi...
Very good, despite what some reviews say.
I've had an account on their servers since 2004 and they have always taken comments and suggestions into account, though with all businesses they can't do everything that every customer asks of them since sometimes its just not monetarily viable to do so....
Im a 15 year vet in runescape i absolutely love this game!
Jagex is a great company who runs a great game. RuneScape has been a part of my life for the last 13 years since 2003 (with a short break in the middle) and it's been a great 13 years! Ignore all of the bad reviews on here as they are just from people that are upset that they were caught breaking th...
i have been trying to call the jagex hq from the phone number but it wont work is there another phone numer for the jagex company? please help i really need to get in contact with them. thank you
I'm fairly new to Runescape but its been a wonderful experience so far and a awesome game to spend time with friends Skilling and doing bosses.
The people here obviously used some form of auto clicker and got caught so they are annoyed and decide to rate a hard working company down.
Hopefully ...
You need to do something about accounts being hacked and you guys sit there on your hands. Too much of my time gone!
If you work for this company then you lost ur humanity!
Very bad human service. People get threaded like garbage. Only famous banned people get response from mods , normal people have no chance to prove that account got stolen and got a perm ban.
Hope you can use this money in hell!
my account was muted for 3 days im still muted 4 days later they dont know how to undo what they have done
Useless staff and the investors or people funding this company will be in for a unpleasant surprise from the way they're going. Too many companies funded and just burning through cash.
Well I have no way to contact Jagex to discuss this issue so I guess I will post it here. My main Runescape account was permanently banned for botting with no appeal option. Now let's get one thing straight; I did bot, for roughly three days to get my Divination level from 91 to 97. I did this becau...
RuneScape is a brilliant game with good content, great community, and greater fun! Thanks Jagex!
Disgusting customer service, no responce to emails, twitter or letters. Generic response of "100% accuracy of bans". - Even more frustrating as they are wrong in my case. I have never seen such arrogance or flagrant disregard for customer service.
Have been a fan since around the year 2000 and I still don't have a party. It's okay. They're just paper hats. Made of pixels.
Really though...should probably max in mining and/or smithing on an ironperson account at some point.
p.s. long live [deity] :/
4/5 stars + extra credit
Had my account hijacked 2 times. First time I didn't get banned, also I changed all my info and set up 2 step verification, the whole 9 yards after this. Eventually after a hiatus of not playing I came back and found my account was locked and banned. I ended up appealing my ban (which I was worried ...
Lazy company sold their game and let it fall, greedy company then opened back up the most popular version of the game and made in-game currency purchaseable with real money, employees do no meaningful work, your thousands of hours of effort put into your little character will be wasted.. Dont bother...
same here got banned for nothing spent hell loads off money past years in this stupid game and there is no way of contacting them
Worst customer service, only care about the money and NOT the players OR the game. All the mods are pieces of garbage and do not do anything.
account banned for macro when I never touched a cheat in my life. No appeal or customer support.
runescape is crap because
1 they ban people for no reason what so ever just on a whim or because someone who is jealous snitches on them they say they investigate but we all know that is bullshit because i see the same bots every day whilst my character was banned for picking up items on the ground...
Hope and Pray that if you use their products that you never need customer service. Customer service is completely Non-existent with this company. I truly hope Jagex doesn't treat their employees as badly as they treat their Customers.
Jagex has THE WORST CUSTOMER SERVICE that could possibly exist! As some one mentioned earlier they only care about the money... My account is glitched and I cannot get in touch with jagex no matter which method I use, tried calling them and guess what no answer! I emailed them and guess what? NO ONE...
I have a clan mate in costa rice, he is finding it impossible to pay for his membership. He stuck on that axeso5 page, it will not let us send him runescape cards from the untied states, hes not able to pay w his credit card and doesn't get the whole axeso system> please fix this, its very annoying...
No phone number = 1 star. You cant trust a company with no phone number. Just started to play like last month again realized i had 145 days last played with membership. Im trying to get a refund on those 145 days. Looks like it wont happen. What's the better business Bureau in the UK?
Ill change my review if you would just unlock my account and give me the help I need. i spend years playing the game and you just banned me after getting hijacked and even though you released the ban you locked it and now I cant get in!
They Support staff literally does nothing but say they are not responsible for anything that happens on the site, we are told to report those who break the rules, scam, or threaten other players in a real world manner however they NEVER do anything about it nor do they refund anything spent on the g...
Just found out about this company as my wife's credit card has been fraudulently used on one of their games. It is a shame that the company do not have any phone contact and only respond within a 48 hour window as it slows down any chance of fighting on-line fraud...
Poor/absent customer service. Quality of their games has decreased over the years.
No words can say how disappointed I am with Jagex. Their Customer Support is beyond terrible. I had an account with 1.5b xp with roughly 2b gp with over 700 game days played. I got false banned for 2 days for macroing. I know it's not a perm ban, but my question is: If they were 100% certain I was m...
Unable to support this game company because support can not support me. I've been falsely banned on a beloved account (that I had been paying for separately same as all my other accounts. +1 for WoW) and was given NO way to appeal my ban. Its been almost two years since the ban and I've been unable ...
Got banned my main on rs3, because my brother used autoclicker on the osrs version, i wast like 200daya on rs3 all legal. They are different servers, you cant ban both.
The game used to be a lot of fun but they just don't know how to keep up! Their updates are really just really bad because they keep adding more crap no one wants or needs and their content is also losing its quality which it used to have back in the days. It doesn't help to bring back the oldschool...
I watched people work on letting people play games. 8/8.
I really need help recovering my account, ever since i changed my email it got perma locked and get denied the recovery appeal, its like an automated email that i get every time i try to do the appeal. Really sucks how you watch 15y go to the dumpster just cuz you decided to change an email.
Loved the original Jagex. Now a product of a Chinese hostile takeover. I don't see Chinese investment just profiteering
Loved it while i played i am trying to currently get rid of a ban appeal because it is my 3rd day joining and payed for a membership on the first day so i could play more cause i got so addicted i am sorry for Whatever rules i have broken and i will not break them again if you please unban me
~xTe...
Account was hijacked and the hijacker got the account permabanned. No way to appeal the ban, years of work gone.
restarted playing this game afte ra 5 year break.. after about a week of playing old school... i was banned! accused of botting.. i am on maternaty leave and play this game non stop.. guess that means im a bot :( perma banned after 15 years of playing.
terrible customer service.
Their customer service is the worst. they do not respond through there in game communications, they do not respond to any emails sent to them no matter what email address of theirs you send it to and they do not even appear to take phone calls. Maybe they should spend more money on customer servic...
Great company. Won't be allowed past reception without an appointment though
Played the game for about 10 years, spent hundreds of dollars on membership... but one day someone claimed to be me, used some of my real life details (name, address, e-mail) some of which was wrong. Jagex gave them my account. Then when I wanted to get my account back, when I gave the CORRECT infor...
Honestly the worst customer service of any game I have ever played. I got hacked and then perm banned after I recovered my account.
Banned my account without any reason:( I have been use it for 15 years:( sad :(
i started runescape back in 2003 and have been playing on and off till now a account was hacked and got band and when i put in a ticket to get my account back and was told that it was my fault that jagex got hacked and lost the info to my account and that even know i have payed years of membership f...
i had recently bought a membership and tried logging into my account "Black Terror", when a message popped up telling me I was banned for macroing? I've been a rubescspe player for 8 years and all my stats are legit I even had to reset due to the runescape 3, osrs seperation. I did not bot on my acc...
Despite what all the people here say the games Jagex produces are epic.
For example Runescape is one of the best mmo's out there, the customer support is outstanding and there are epic updates, every week.
I recommend everyone to play games from Jagex, especially Runescape.
Problems in other ...
I have played for more than 10 years runescape and they tell me that I have incurred the biggest ban of using bot when that is not true if they have tests I would like them to show them to me, how unfair that on August 20, 2017 they did what unfair to me ...... I want proof I want to see the picture...
im a disabled player who has to use ati. eye tracking tech to play video games. I was banned and accused of macroing. banned for 24 hours..24 hours later still no reply and still banned.
I've never done business with you guys and some how you got a hold of my debit card information and ran a transaction for $34.99 (7) times.
Having trouble with my account on runescape, well let me contact them and they will help me. Nope, there is no way to email or talk to someone, so i guess my account is just gone forever, all those hours put into it for nothing, the "help" recover password or account is absolutley useless and whoeve...
Jagex is a huge scam i been playing runescape 3 for over 4 years now i woke up this morning and tried to log in my account and this is what was their reason for banning me " I never even played OldSchool runescape " what a scam..........
Offence Information
Offence: Macroing Major
Type: Ban
...
i think runescape is a very good and active game for everyone to play
Absolutly horrible customer service provided by these people, received a ban when i was inactive, have proof that i did no such thing (my IP has not connected to their server on that account for some months now, yet it was banned yesterday for botting i have proof i have committed no such offense ye...
Ban players for no reason without even looking into it or listening to the players need some real communication not some stupid bot system
Terrible company needs to be shut down. They get credit card information and just steal money.
Runescape unjustly banned my account. Also they have the worst customer support of any company in the world. Lift my ban and get a customer support email, and I'll rethink this rating. I got banned for "botting", something that I didn't do. My account was hacked. On Monday, September 21, 2015, at ar...
jagex has died out lets be real.
Died since they decided to release rs3
Yeah, Runescape is cool. But anyone wanna explain why there's a f***ing tank parked outside the building?
Absolutely the worst customer service I have ever had the displeasure of experiencing with a company. For 13 years I have not talked to a single human being from their customer support, it is all automated and generic replies. Their "support ticket system" is nothing short of a joke. They say three ...
Lol all these salty botters and gold farmers going here don't cheat and you won't get a ban unless you use osrs HD false positives are extremely rare and if you get banned for macroing you most likely did
I would give 0 stars if i could, WORST customer service ive ever come across.
DO NOT EVEN WASTE YOUR TIME OR MONEY PLAYING THEIR GAMES. You can spend alot of time and money and if someone hacks you they wont even get in contact with you they will just permanently ban the account!!
ITS A JOKE, i ha...
Nice building and spacious space, good staff public facilities.
Very good, I love the game, I've been playing for 13 years, I'd like to know when it's going to be mobile, it's only beta, it's being tested here in Chile, it's not coming yet, thank you in advance.
This company has possibly the worst customer support of any notable company in the world and such has been the case for the better part of this decade. Furthermore, their games are nowadays filled with obnoxious microtransactions and cartoonish graphics. Don't give them your money.
Had a terrible experience. Stopped by the front office of Jagex HQ, was scurried out; even though business hours were OPEN. This is unacceptable. 1/5 do not reccomend coming here.
10000000000000% rip of game gone really bad to play and also ppl get put in jail for robbing ppl but they get away with it one min can log into my account for ages then go on yesterday to come back today and cant log into account wast of my time >>>...........
They don't want to take responsibility for poor account security I lost hundreds of millions in gold and they blamed me for not having an authenticator and didn't want to do anything to fix the situation.
Make it so you can buy items separate in Soloman's store, there is no way I am spending 900 Runecoins on Owen's hair...
Log in to get almost immediately logged out of my account and permanently banned, literally for logging in on the official Runescape Client. Absolutely disgraceful, 13 years of gameplay and work on my account down the drain for apparent macroing? That's not on. No customer support available. What di...
I like your game, hadnt played in 3 years, so i decided to jump on Old School Runescape, logged in started woodcutting, Connection Lost attempting to reestablished, tryed to lag back in and my accounts disabled. Dont waste your time unless you like supporting a money hungry business
They muted me for saying something bad but then permently banned me for the same offense and labled it bug abuse so i couldnt appeal and they wouldnt look at it. Their customer service sucks ass.
This once honorable corporation loves to finagle extra profit via micro-transactions. You better hope and pray you never have to experience their draconic mods. The effort they put into their customer service is paltry, at best.
After numerous attempts to receive any help to get back onto my account with runescape and receiving no helpwhat so ever from support no way is speaking to customer support. I was paying for membership. Sorry but jagex is very poor customer satisfaction. Your on Facebook yet never reply to custom...
Company was started by a young man named Andrew Gower and his brother in their garage on an old windows 98' desktop computer using basic java and graphical editing. In 2001, Andrew and his small team (mostly family members) released their infamous game "Runescape" to the public. It was an instant hi...
They don't reply to job applications and ignore you throughout the process. Bad company with no ethics.