Adam Kroboth

Review of Jagex

One of my accounts was erroneously banned (as of 3...

One of my accounts was erroneously banned (as of 3/23/2020, despite me not having logged in in YEARS), and there's no way to contact them for support. No email address, no phone number, no live chat. Only an appeals form that lacks any opportunity to provide open-ended information or engage in an ongoing conversation. I work in customer experience, and this is one of my worst service experiences ever. I was hoping to reactivate my membership and continue to level a historic account that I've spent a not insignificant amount of time and money on only to be met with this. Honestly ridiculous. Fire some of your PMs that killed your game with the "evolution of combat" and forced you to re-release a historic version of your game to remain profitable and hire some customer support staff.