SeniorCare Emergency Medical Services Review

My neighbor called 911 for me in March when the city was shut down during Covid. They said under normal circumstances they'd take me in for a workup but they advised me not to go because hospitals were so dangerous. Eight months later I suddenly get a downgrade on my credit report - turns out they've put me in collections for a bill I've never seen. My insurance had denied the bill. Instead of rebilling, they billed me but sent the bill to someone else. In fact they expected me to pay on the spot without even seeing a bill! My health insurance and my bank's credit department are handling them now. Total scam artists. Report them to the state and the city if this happens to you.

THEY ARE ANGELS ON EARTH! MR. WILL GERENA, ALEXIS HENDERSON AND ELIZABETH VENEGAS WERE SO COMPATIONETE AND GAVE THE BEST CARE TO MY MOTHER. (86 Y. OLD FEMALE).
THANK YOU SO MUCH FOR YOUR PROFESSIONALISM.

i had to give a star to write this.I was driving on Sunrise Hwy just past Rockville Centre when a family of Goose"s were walking across the street in a line as they do.I slow up as does everyone else and wait.A Senior Care EMS truck sees them has over 100 feet to stop but keeps going and goes right thru them hitting one of them knocking him over.I chased after the truck,Get the # and the truck #.Then i go back and the Goose somehow made it across to the grass.He wasnt with his flock and it was obvious he was injured.Amazingly not dead.I called an Amazing sanctuary in Massapequa.I waited the 45 min until he showed up.He used a net and we saved the Goose.I called and spoke to one of the bosses and he said they had cameras in all trucks and they would take a look and call me back.No call.Called the next day spoke to a women who said they would talk to the 2 men in the truck and let me know.No call back.I SWEAR this is a true story.This is NOT the Company you want to be in charge of transporting your loved ones.AWFUL people.

Like many here stated, they got 1 Star because that s the lowest you can give to leave review. In my life I have never dealt with such level of inefficiency and lack of compassion. The hospital used their service to transport my dad home after an ER visit. My dad is a 76ur old amputee with a significant health history that includes dementia. The team that responded 3+hrs after my dad was discharged. the call was a young guy and an older man . The older man from the beginning said he cannot do any lifting or carrying and that he was taking us to the site and from there another team would bring my dad upstairs . My initial reaction was , if you can t fulfill your responsibilities you don t need to be working there. When we get to my dads apartment we had to wait over 2 hrs for another team to come. By then my dad was complaining of severe back pain and had urinated on himself . They are unprofessional and treat the elderly inhumanely.

They trespassed into our apartment, because our landlord let them in. She was concerned because I had just had a miscarriage and was recovering. (Our landlord is super dramatic and decided I need an ambullette to get to some doctor at Cornell Hospital.) NOT OK. iT IS VERY TRAUMATIZING TO BE WOKEN UP TO "OPEN UP OR WE ARE CALLING 911." I don't blame the men who came, the landlord told them an untruth, that our apartment belonged to her and she lived there. However, I am giving one star due to the trespassing and interrogation that followed.

Had a wonderful experience with Danielle and Olga from the Brooklyn base. I give them a 10 star service review and they are awesome. Thanks Danielle and Olga....

Senior Care - Be careful with these guys. They want you to pay for expenses up front rather than deal with Medicare. A family member had to be transported outside the covered radius for ambulance transportation because no nearby facility would admit my dad. We tried 5-7 facilities. No facility would take him with aPIK line. Eventually we found a facility that would take him. Since it was outside the radius that Medicare would cover, Senior Care charged us (up front) $770.00 to take him outside the covered radius (approx 60 miles). This is from the Medicare website under Ambulance Services... "If no local facilities are able to give you the care you need, Medicare will pay for transportation to the nearest facility outside your local area that s able to give you necessary care." Senior Care is LAZY! They do this thousands of times a week! How do they not know this? Its because they do. They just want their money now! They should not have charged my familty $770.00. They should have submitted the the 5-7 denials provided by the hospital social worker with their own claim. Extreme Laziness. Now I have to chase down the denials and submit an appeal. Be aware with Senior Care!

One star is even too much for them. Had my dad waited over 2.5 hours for the car to arrive and customer service is extremely terrible. Would put you on hold for 15 mins. Had to hang up and tried to call again. Do not use senior ems!

If I could give no stars I would. Received a bill from them that my 27 yr old son was transported to a hospital. He never rode in their ambulance or seen at the hospital where he was transported. Today received a letter from collections. I will fight this by filing a complaint with their office and the NYS Attorney General office for fraudulent practices.

Hospital arranged this service to transport a friend recuperating from a car accident to a rehab over an hour away in rush hour traffic. They recommended an ambulate. First my friend was picked up from the orthopedic floor and left in the lobby alone for close to an hour with his surgically repaired legs left tied to the foot rests of wheelchair. The driver went to pick up another patient on another floor. The social worker at the hospital made the reservation, and asked me to call the service to provide payment info, which I did. At that time I asked the person taking the billing info to provide me a receipt. She said she would and and took my email address. After a week no receipt. Called today and spoke with customer service (billing dept. does not pick up or return phone calls after numerous attempts), who facilitated a call with billing. A person again took my email address and said the bill would be sent via email within the next 5 minutes. 8 hours later still no receipt. Lesson learned here, do not rely on hospital to select transport, instead be pro-active if you or a relative will require special medical transportation.

Very inaccurate about the time. We've been waiting for over two hours for a pickup which should have arrived in 15 minutes. They kept saying that they would be here in 10 minutes.

We are all so impressed with Senior Care! This was the quickest response to our clinic that we've experienced and the EMTs were super friendly and professional. We wouldn't want anyone else!

They care more about the money than thier employees. If you ever see a senior care ambulance driving lights and sirens they are not going to any real emergencies. It's just so they can get to the call faster

Ambulances don't have a/c or heat in the front. They refuse to allow staff to take 10 minutes to use the bathroom or eat something

If your not a part of the logistics clique you always get the worst ambulance in the fleet

Supervisors have little to no experience on an ambulance and are only promoted because they are Haccidic jewish or their family owns a company that can help out seniorcare

Absolutely the best ambulance and transportation company I ve ever dealt with. Super responsive to our needs, always serving with a smile. Highly recommended.

Senior Care EMS is Highly professional the best of the bunch! We are especially impressed by Manager Abe Scher for his expertise in his field. We use them all the time and are always satisfied...

I was recently transported by this so called ambulance "service". The EMT was extremely rough with me and treated me like a sack of potatoes. No compassion whatsoever and very unprofessional with vulnerable patients. I may have gotten a particular bad apple, but they should have cameras set up to make sure these people are held accountable. Pick a different ambulance company if you want to get there with some dignity and respectful service.

They transferred my dad from his nursing home to the a hospital that was not on his paperwork . I find that extremely unprofessional for them to do that to someone in bad condition. Took them hours to fix this problem. He could've died

I give 5 Stars!!! Because the Professionalism, Respect and Caring of all the EMT worker whom have pick my Momma and I up from various places. Normally their on time, But sometimes due to other Emergency pick ups and bad weather it could be a little longer wait time but overall I have no Complaints. I Feel You'll Has done such a Fantastic job that I (Helena Scott) just have to say Senior Care Ambulance EMT Worker's You ROCK Keep Up The Wonderful Job. May God Continue Bless You All

I only give one star because you have to the drivers for the most part are ok I've had horrible service with them for my father who has stage 4 throat cancer and has to be taken to radiation and chemo therapy they are consistently late or no shows that have taken him to the wrong hospital. He had surgery and can not speak so he writes down what he needs to say. He had to question why it was taking so long to get to his appointment when he's only 20 minutes away from the hospital and they had a different address. His paper work had the correct address. I am currently working with the nursing home to get them taken off as my fathers transportation company.

Awesome customer service and very friendly and professional ambulance team.

I worked here as an emt for a year. After a while it was very obvious that the company cared more about money than they did about patients. Seniorcare has a problem assigning and sending out calls, that would lead to us emt s sometimes getting assigned a call to a pick up very late. Most patients and staff think we are late on purpose or because we re lazy, and do not realize it s dispatch who doesn t give us the call on time. Seniorcare does not care about this problem because they only want their money. Seniorcare also does not care much about their employees, especially the EMT s. Paramedics were treated a little better. Most employees quit after less than a few months, and almost all of my partners had the same complaints and bad experiences. Being an emt here was a terrible experience, and dealing with the higher up supervisors was very upsetting at times and made me feel like I wasn t getting anything done communicating with them. I regret having worked here so much and I would avoid their services if I could.

I ve never personally used them however my moms doctors office called them to pick her up and transport her to the hospital. She is a cancer patient whose numbers were extremely low so they wanted to ensure safe & secure transport. 5pm the patient is ready for transport. 5:30 passes, 6:00 passes, 6:30 passes, 7:00 passes, still no ambulance/car. 7:05 we get notice that the driver is 5min away. Wait, there s more.. 7:30, still no ambulance. I get the name of the company from the nurse and proceed to call them, the young lady at the desk initially sounds nice, then proceeds to seem annoyed at me that WE VE been waiting 2 and a half hours and have the nerve to call to ask questions. I will definitely be speaking with the doctors office should a need arise again I will refuse the service for my mother.

Terrible service. We recently needed transport to the hospital. The overall care by the EMTs was half-hazard, and I serious doubt their competence if they were faced with large health issues. Further, the "company's GPS" gave a route to the hospital that took twice as long as the obvious route, on terrible roads, in a very uncomfortable van (shock absorbers would be good). The overall experience made the situation more stressful and we were just glad we made it to the hospital in one piece.

Waited at South Nassau for two hours for transport from ER to home. Totally unacceptable! The ER called several times I called personally one only to be told they'll be there. First it was 3:00 then they said in 45 minutes by 4:20 Erica said in twenty minutes. What's sad, they blamed it on the time springing up. Really!? What happen to the professionalism!? Out the window

Unprofessional, Disgusting, incompetent, arrogant. Always late and very rude. I waited 5 hours for a pick-up and when they finally came they didn t even apologize. They had a don t ask don t care attitude as if they were indispensable. Worse service ever. If their were a space for 0 star then that would be it.

Absolute worse possible service I ve ever seen. Driver was 20 minutes late for no reason. Was not told and forced to share with another person, the driver is rude, mostly staring at his phone and leaves the doors and windows open on a 90 degree day in July. The driver literally parked the ambulette next to a garbage dumpster for 20 minutes to drop off someone else. A 2 pm pickup means a 4 pm drop off when you live 20 minutes away. Don t waste your money and shame on Mt. Sinai-St. Luke s for using this service!

My mother needed to be transferred from a hospital to a rehab facility. I got a call saying SeniorCare was unwilling to transport her unless we paid a deductible up front. I explained that I was in court and asked them to bill me. They repeated that they needed to be paid immediately, or they would not put my mother in an ambulance.

The experience makes it absolutely clear that the company's priority is not patient care, and their customer service skills were non-existent. If you have an alternative, use it.

They just asked for my name and do nothing and now they charged me for $350.00

Senior Care ambulance arrived quickly and the two EMS young women were efficient and tenderly managed my 98 yr old father with comforting words and were able to get him out of his bed without frightening him. Excellent service!

Awesome service! Shout out to Julia Rodriguez and William Aponte :)) Friendly, professional, very receptive and satisfactory service!!!

Best PRIVATE EMS COMPANY. And I've worked for a few. Extremely organized.

Driver go on a joy ride to increase the mileage so they can bill you a higher amount