Absolutely the worst customer service I have ever ...

Absolutely the worst customer service I have ever had the displeasure of experiencing with a company. For 13 years I have not talked to a single human being from their customer support, it is all automated and generic replies. Their "support ticket system" is nothing short of a joke. They say three days maybe longer, but in reality it has been years with no response for either of my accounts lodes0 and lodes007. They do not care as a company and are truly heartless, with automated and garbage systems. I'm sure a generic reply will be responsed to this about their "ticket system".