Absolute garbage service! Scheduled to have installation December 11th, guy shows up and says he needs to run a new wire from the pole on the street to my house, and will have to re-book the installation for a later date. No problem. Re-booked for December 21st, from noon - 5:00pm window, they canc...
If Shaw doesn't serve your area and you need to choose between Delta Cable or TELUS. Delta Cable is the right choice. They actually have a contract that people are willing to sign up for. You get the promo price for the full 2 year duration of the contract compared to TELUS which only gives you 6 mo...
DISASTER, STRAIGHT DUMPSTER FIRE OF A COMPANY. I thought when i decided to go with the little guy they would be good knowing they had to compete. Boy was I wrong. The service hasnt worked properly once in the 4 months i have been with them and they wont let me out of my contract. How can I leave w...
It was the only option when Shaw and Telus didn't provide services in this area. Service was terrible, devices never got upgraded, existing customer was treated like trash, every small feature got charged, each one G data overused was charged 2 dollars without notification. Now as other service prov...
STOP deleting my photos. I'm paying $102 before taxes for 300mbps and rarely get anywhere near that.
8/11/2018: Have been getting a throttled connection BELOW 60mbps for the past few weeks now. What is wrong with your company? Go ahead and delete my photos from your Google Business Page I'll just...
STAY AWAY FROM THIS COMPANY. DELTA CABLE'S service has gradually been getting worse ever since EASTLINK took over over the company. The worst thing is that Eastlink will short change the subscribers and not deliver on what has been paid for - this is commonly known as a THEFT.
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POS internet and cable. Service constantly drops out not a single day goes by without a problem. I swear i could run a cable from my ass to my router and get better service.
Delta Cable has had extremely poor customer service since Eastlake took over. Channels all of a sudden don't work and when asked why, Eastlinks says the bundles have changed or "you are not subscribed" even though I have been watching for a couple of years. Constant signal dropouts, company not sho...
Small building, and the only Delta Cable building in Delta. The staff are good, and the inside is fine for what it is.
Keep upING the rates with out notice after 35 years good bye delta cable just sell to Shaw please so much cheaper
Delta Cable was great to deal with. Service techs are are top notch.
EastLink stinks, another eastern company that could care less about the customers on the coast.
crappy speed. very unstable connection. useless costumer service
Absolutely terrible service, was garaunteed a technician was going to show up so cancelled my previous service. Tech cancelled at the last minute and they cant send another one for 5 days leaving me unable to work. Contacted customer service and they have no interest in helping
Poor service, nobody to take a call when the service wasn't working properly.
Worst ISP ever. Our internet drops out. We were told that we wouldn't go over the data cap even though we stream all our media and now we have to pay an extra $40 for going over it. I will be looking into a different ISP who is much better. I highly recommend not doing business with this company.
Really terrible service. "Upgraded" my entire system, but actually downgraded everything. My wifi has been out for days, the TV says that I get absolutely zero channels, and when I try to call them to fix it they tell me they will help but never show up no matter how many times I tell them to come. ...
Customer service is great but prices could be better
This is no longer the community TV service. Much competition and their pricing does not compare
Installed service 3 yrs go no complains, highly recommend
Only being with Delta for 2 months and suffice to say my over-all experience from choosing my package to resolving service and invoicing issues has been pathetic.... GOOD BYE East-Link - HELLO TELUS.
Well, where to I start.....I have Thunderbird as my mail. I had been using it with no problems in California (we are snow birds) but when I returned to Canada (Delta) I found that all of my folders were missing and my address book in Thunderbird (TB). Luckily, I had saved TB to a USB stick before ...
Oh God, so far I absolutely hate this company. We only got then because when we moved here, Telus wasn't in the area. Since getting them, the internet speed definitely isn't as good as Telus. Also my Wi-Fi keeps randomly cutting out. Which is a pain when you're online, playing competitive on Overwat...
Trash company. I don t know how they re still in business. They tell you one thing and do another, and their front office is HECTIC. Nobody there knows what they re doing. Where do they hire these people from?
Telus should just buy the company out and do them a favour. I heard Delta Cable is back E...
I scheduled an install 3 weeks advance. Received a robo-call the day before installation and confirmed . Then received another robocall on the morning of the installation date and confirmed again (this should have been a sign...). Then waited from noon until 5:45 and no one showed up. I called twic...
Just when I was cursing this service, Ryan (the tech) shows up to fix everything. Did a great job and then some.
constantly turns off and is useless, missed 2 hockey games then took them days to get the cable back up.
Horrible customer service price is terrible, speeds where ok, sat and sunday closed so kinda a pain to drop off their equipment when you cancel.
Make sure to return their stuff they want 468$ if you don't.
Don't believe the robot calls. Was told to expect install between 5:30 and 8PM (3 separate automated calls), then got a call at 4:00PM saying the guy was on his way. Jumped in the car - missing happy hour, and drove to mom's place where the guy finally arrived around 7PM. Everything is done from Nov...
50mb/s!
150gb data cap...
Costs twice as much as Novus.
I can max out that datacap easily.
ignorant helpdesk that clearly has little technical knowledge; that try and upsell you to a 'premium' tech support for more money
lists things as 'supported' (like Thunderbird) when they are untes...
I called there office asking about a new power cord for their internet surfboard. I was directed to the service department were they booked me an apt. The apt. Was booked for between 12 - 5. I waited and at 4:50 I called to see what was up. After 20 very fustrating minutes I was told they wanted t...
The best choice in Delta for people serious about high speed internet.
Internet: Delta Cable is the fastest and best price. If are doing any business on the internet or you have a large home network and run your own router then you will benefit from cable internet.
TV: Delta Cable TV was decen...
we've been with delta cable for 7 years... service until now has been quite good, there were times when the tv service would freeze mid show but that cleared and the internet modem quality wasn't great at one point requiring regular resets. Things have taken a drastic change for the worse this year,...
Overpriced Unreliable Garbage Service with even worse Support.
I'm sure they are not the best tv/internet provider and they do have their issues, but they offer a fair price and decent services. All of the issues I have ever had were resolved through the online chat or telephone.
I "upgraded" my service a month ago, and they came and dropped a new set top box. Since then I have not gotten all the channels I have been paying for. I called support department and was told they would send some one out "right away". Two days later I called as no one had been yet.. I was told that...
Terrible customer support. Bad rates. Recommend any other company before this one
If this was an isoated incident I wouldn't bother... but over several years I've found the customer service to be rude and push misleading products.
I've actually been hung up on without fixing the problem.
They are misleading in their advertising and told me again and again internet was not a...
3 days to wait for a service call when the problem is on the street, My bill is $240 per month and I have never heard of such poor service. Delta Cable is claiming all my equipment has failed simultaneously including our phone. Thankfully we are moving out of area in 6 weeks, I couldn't take this ...
Sure, it's a cable service, decent internet. Horrid customer service, missed 2 installation dates and where completely unrepentant about it. Crappy website, like it was designed 15 years ago by some dudes little brother. Crappy sub par 'self serve' pages. Confusing multiple logins for each service. ...
Used them for years. No complaints. But then I got billed $2 per GB for going over. Months not over and I am 20GB over.
I call in and then find I can get an unlimited plan for $2 more.
Shame on you for this.
So now I have to check the site to see when I am getting a worse plan than offered....
We have Delta for our business and it is frequently down. Difficult for businesses that fully rely on wifi/cable.
Constant issues with dropped connections.
My internet goes down every 1-2 days for 3-4 hours a time.
This is an acknowledged issue by Delta Cable that they have been incapable of fixing for the last year (in my case). They admit to having an intermittent issue in the lower mainland that is "th...
I'm a property manager and was trying to switch the service to the owners after they have officially moved in. But unlike Hydro & Fortis where the owner just has to call in and say "Bill me now" Delta Cable requires BOTH of us on the phone at the same time to switch the service. The customer servic...
Completely garbage service, would give 0 stars if i could. Wifi cuts out all the time and is completely slow. Bought the fastest wifi speed package and still is as slow as the wifi at fast food chains. Would change provider if it was not for the fact that they have the monopoly in this area. Utter t...
Best service of all tv providers, but now they want to do contracts.
Was subscribed to Delta Cable's internet service since around 1999 and their service has become worse since.
The worst parts about Delta Cable:
1. Random internet service downtimes after midnight. No reasons, schedules or notifications given. When I asked if they had any notification system in p...
Tech support is as incompetent as they come. Sadly these idiots get paid to not have a clue as to what they are doing.
If Novus company can survive by charging customoer $45 a month for 100MB download speed then we are overcharged by 100% by these Delta Cable, Telus and so on, thumbs down.
terrible company, wish I could give zero stars! my final letter to them:
Lazy Installer
We moved to Delta in August 2012. The technician who initially installed our system, mounted the modem on the wall of our garage, at the point furthest from the only TV in the house at that time (ie. opposite...
I found the customer service very good!! Not sure why others complained..
Been with Eastlink (Delta Cable) for 12 years due to their great pricing and "used to be" great customer service. Seems they have decided to move away from customer service. The service tech was super nice and finally fixed the issue after 3 visits, however when it came to asking for a credit due to...
Incredibly unreliable internet services and staff who has no idea what's going on. What's more bazaar is such terrible company can still managed to service. How sad for us who live in Delta. It's just redivulous politics and sad for all the Delta citizen. As I'm typing this oops the internet dies ag...
Abosolute crap customer service from Heather. All I wanted to know why was the internet service down. I am cancelling the account based on her refusal to updat me
As much as we want to support our local businesses, and we do use Delta Cable, they continue to supply sub par service. We regularly experience outages on our WiFi typical 3 or4 tines a day. After 10 years you think they could get it right but alas......NO
Customer service sucks. They charge for channels that are part of their basic service and then take them away without warning or explanation. When challenged, they said I now have to pay extra to have that removed channel. I have been with them for over 4 years at $240+ a month. Time to fire them!
So happy I stayed with Delta Cable. Best service ever and you can always get to speak with a real person. They even helped me out in Mexico and identified a problem that was not theirs. 5 Stars.
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So frustrated with the customer service. Just spoke to a supervisor from back east and her tone was so condesending. Monthly payment promised has gone up by an additional $45...such a joke! They keep saying someone will call me back but its been a week and no one has. Each rep tells a different stor...
Complete garbage. I urge you not to waste your time and money and keep your stress levels low, stay away from this service if you have other choices.
First isp that I have ever seen that doesn t know how to set up a static ip
I was telus custermer for a few years. I had eastlink many years ago and finaly dropped them because of poor picture quality. Pixelation and freezing all the time.
Was having issues with telus internet and decided to go with eastlink again. Within a few days i regretted my move. In a month, ive cal...
They kept cutting me off mid sentence and putting me on hold. Then after they take me off hold they'd give me attitude for not talking while I was on hold. They also kept saying that there has been an outage at my area since 3 pm but it wasn't even 1 pm at the time of the call.
I understand that ...
A 37 year customer and just switched all three of my places in delta and osoyoos to telus. I paid for Internet 100 and for a year was getting 7.5mbps I complained many times. My bill went from 150 to 220 in a month. I owned all my equipment but they kept billing for rental.
A once great service com...
We have been with delta cable for years. I have hated them the whole way through. Our internet will either have a major lag spike where our ping goes up super high, or we will just lose internet entirely. We haven't had proper internet connection ALL WEEKEND. I call them, and they always say the sam...
Really terrible service. They will downgrade your internet speed without telling you. We used to have an unlimited data cap and they took that away without letting us know and then billed us 80 dollars for going over the 150 GB data cap that we didn't even know we had.
Constantly slow and terrible Internet connection, costumer service is useless
After waiting 2 weeks just to get a technician over to setup my cable/internet, I missed him at my front door and only FIVE minutes later they couldn't get me another technician to help me for another TWO WEEKS. He didn't call my phone to say he was there, just turned around and left. The company di...
Fast, up to Gb speeds, unlimited data plans, good service, watch out for astro turfers from competitors
Rip off company and the women who work in the Delta Office have a horrible attitude. Who needs your tone and your attitude. I hope they fire you so you can find a job that suits you maybe on an island all by yourself because you have no manners.