I called there office asking about a new power cor...

I called there office asking about a new power cord for their internet surfboard. I was directed to the service department were they booked me an apt. The apt. Was booked for between 12 - 5. I waited and at 4:50 I called to see what was up. After 20 very fustrating minutes I was told they wanted to reschedule. I asked to come to the office for a power cord they declined. Would never recommend Delta cable this is just one of our many frustrations with them. Moving to Shaw cable as soon as possible