J. Stanley

Review of Delta Cable

Absolute garbage service! Scheduled to have insta...

Absolute garbage service! Scheduled to have installation December 11th, guy shows up and says he needs to run a new wire from the pole on the street to my house, and will have to re-book the installation for a later date. No problem. Re-booked for December 21st, from noon - 5:00pm window, they canceled the installation again (not sure why) and re-booked for December 24th (today) from noon - 5pm, and once again nobody showed up. I called 3 times throughout the day to make sure they were still coming and was told that yes everything was on schedule, then sure enough 5:30pm rolls around and still no cable guys have shown up to do the installation. So I call to see what's going on, the guy on the phone says that there is a note on my file that says that they showed up today but could not gain access to my house! I've been here all f_cking day staring out the f_cking window waiting for the f_cking cable guy to show up to install my new cable service - NOBODY came! So not only is Delta Cable/Eastlink totally unreliable, have terrible customer service, but their technicians who are supposed to do the installations are complete liars. And to top it off, they were supposed to transfer over my phone and internet service from a competitor who's service I've been using for more than 15 years, to go along with the installation today. Since the installation did not happen today, the internet and phone provider that I've been using for years canceled my service because I was supposedly switching over to Delta Cable/Eastlink as of today, and now I have absolutely no internet or phone because my old company canceled the service, and Delta Cable/Eastlink did not install the new service like they were scheduled to do today. In other words, they completely f_cked me over. DO NOT EVEN THINK OF SWITCHING TO THIS COMPANY NO MATTER HOW GOOD OF A DEAL THEY OFFER YOU. They are complete and total garbage!!