MyKnobs.com Inc Review

Order was correct and came earlier than estimated delivery time!

Great service, they called me back right away to answer my question, prompt order processing & great product! I got the exact match to my existing kitchen pull handles!

Found exactly what I needed and service was amazingly fast. Couldn t find a better price than MyKnobs offered. Will order from them again and recommend them often. 5 star service

Great selection, easy to use, fast delivery and good pricing! I'll be a return customer for sure!

Fast ship! Exactly as advertised. I had a small order but they treated me as well as if I'd ordered a lot more. I'm keeping this company in my contacts! Thanks.

Have hardware that was ordered in error . I ve called over the past month to arrange for return and they simply say they don t know when the vendor is able to issue returns...yet the same vendor continues to ship merchandise as I had to order a different style of which I received .

Yes, I did receive all of my receptacle and switch plate covers. They are awesome!

Happy with the service provided. Customer support was exceptional,

THE WRONG ITEMS WERE SHIPPED. ORDER NUMBER IN PACKAGING (RECEIVED TODAY) DOES NOT MATCH ORIGINAL ORDER OR EMAIL CONFIRMATIONS. ORDER DATES ALSO CONFLICT.

I ordered knobs and paid for expedited shipping. A week later, I made contact and was told that they don't accept international credit card orders without verification and that shipping would be $49 more. Thanks MyKnobs for slowing our project down by 2 weeks.

I finally ordered the correct hinges. Wish the service was faster. Waiting for almost two weeks to just get the order shipped makes it hard to complete a project.

Outrageously slow returns process ... OK, so I had to pay for the shipping of the return (I can live with that), but over one month after the return was delivered (with proof of delivery) and still no sign of my credit despite multiple interactions with their customer support. Just make sure you're 100% certain of the product you want cos you may never get your money back if you return it!

I received the hardware that I ordered. They arrived on time and were as advertised.

I was able to find the item I was lookign for and it shipped and delivered in a timely manner. A very good experience.

Love the hardware I purchased. Beautiful pewter finish and classic design. A bit difficult to get through to customer service when I had a delivery issue but it was ultimately resolved by me going to pick up my package.

Wanted to return part of my order because I ordered the wrong size. It took so long to get them to respond with a return order # that I decided to order from a different company. Very bad performance with customer service. I will never use them again.

Quality of the knobs are excellent! Searched forever to find this exact size for our pocket doors and finally found what we needed! Perfect, thank you!!

perfect product and very fast shipping. better prices than the big box stores without the risk of an overseas amazon ghost

Ordering from MyKnobs was a total nightmare. I received the product fine, but discovered it would not work in my application.

When I tried to return it, it took over a month for them to sent the return authorization number and address to ship the product back.

Once I returned the product at my own shipping cost, two months went by and I have still not received my refund. The tracking number says it was delivered two months ago!

All attempts to contact MyKnobs have been ignored. They simply do not care about you once they have your money.

great on line company. they had everything i was looking for at a great price and free shipping. everything was received rather quickly also.

Look elsewhere if possible (try House of Antique Hardware) who has pretty superb customer service. The customer service from My Knobs is non-existent. I received knobs and pulls that was not at all the color depicted by their website. I contacted them, and received the return label *one month later*. I have now been waiting for a credit that hasn't come for merchandise they have confirmed that they have received back 31 days ago. I have sent numerous emails, to which the reply is "it will be credited in 2-3 business days" every time. Same thing when I call. It has now been 31 days and I am owed $500+ dollars with still no resolution or help. I have been on calls every day with them for a total of 10 hours at this point and continue to get the run-around. Please look elsewhere. If everything goes smoothly, I am sure it's great, but if you need to return anything - good luck. Hint - you can find the same brand of products they carry (i.e. Emtek) from MANY other suppliers (House of Antique Hardware, Amazon, etc.).

Very nice experience. Order was correct and delivery prompt. Would purchase from them again.

I was not going to write a review, however, after numerous e-mails requesting feedback, I broke down and here it is. I purchased two knobs that were fairly pricey. The knobs look nice and were as described. Upon attempting to install, the screws provided were extremely poor quality and the knobs themselves needed to be tapped.

Efficient and easy to order! Samples came in 2 days.

arrived on time and in good condition. love those pulls!

I love the prices on this website, almost half of the other home stores, and quality is just the same. The whole order came in about 3 days. Great quality and price!

Excellent products, delivered on time. One minor inconvenience: each of the porcelain knobs (from Poland) came with one short mounting screw which was not quiet long enough for some of the cabinet drawers.

I contacted customer service about returning my order and they never sent the return code. She said it could take 1-2 weeks. That's ridiculous.....

great choice of cabinet hardware, fast delivery and good prices

No, I haven't received my order yet.
COVID 19 Update
We are Open for Business, but are following all the CDC guidelines, along with federal and state mandates!
Shipping / Lead-times & Customer Service:
Due to the current circumstances orders may experience slight delays in shipping. We want to assure you we are here 7 days a week and are working hard to ship all orders as quickly as possible. We are also experiencing longer than normal hold times on the phones so please email us or contact us via live chat if you have questions. Our number one goal is to keep our employees safe and our customers happy.
We ask that you allow another 3 to 5 days for order delivery before contact us or completing the survey. We truly are working as best we can during these troubled times.

________________________________________

Great Products, but slow shipping and customer service is below par!
If I had someplace else I could buy the product I wanted I would.

Great selection, great prices, arrives on time and with everything I need. Thanks!

Fast service and got exactly what I ordered. The knobs and pulls work like a charm and look great too!

The knobs are great looking, true to color and of good quality. Very pleased with this purchase.

Really special customer service. They answered all my questions and even stayed late to work out the details. Aliyah is a great employee!

The toilet paper holder that we ordered came in a timely manner. It is as we expected it to be and we are happy with the product.

Product basically was fine, but when I needed one more, shipping was more than the hardware. Should have a cheap, slow mail option

Quick shipping; great selection. One of 3 knobs had a threading issue on bottom, so one of the screws didn t work, but the knob attached with the bottom screw. Nice quality and finish.

I ordered 4 drawer pulls over 2 weeks ago and they have yet to be shipped. So very frustrating and when I called to cancel I was told "If the order can be cancelled" What? are they making them as the orders come in? (ok, that was snarky, but if the order hasn't been filled why can't they cancel it?)

The door knobs are beautiful !!! I love them. Used them in kitchen. WOW !!!! Impressive accent. Thank you

Just what I wanted. Delivered promptly as promised.

Waited a week before I did a chat with the customer service rep. said I did not receive my order yet or a confirmation that it was processes. The rep said it usually takes 3 days and she would look into it. Waited another week asked the rep for the tracking number since I received an email asking if I received my order. the rep said the product was discontinued and could not see what I ordered because the order was closed. Asked for help and they did not want to give it. Just told me my money will be refunded. I will never buy from a company that cant help a customer purchase a product. why are they in business.

Exactly what I needed. I had purchased these knobs 4 years ago and found them for my kitchen island here. Thank you

Great product selection, great service and very good prices.

Products arrived on-time, and as described. I like this company.

I am and architect in Galveston Texas. I placed the order on behalf of my client. We were supposed to receive the order in 5 to 7 business days. It has been 12 days and no sign or acknowledgement of the order. I have called and written but the staff is not helpful. No I will not use them again.

I ordered the wrong size handles, and they quickly provided me with
the information to send back the incorrect items, and placed an order
for the correct size, which now has been delivered. I was very happy with
the whole process, not to mention the great price.

Absolutely love the retro knobs and pulls. Great service and quality product!

Fast shipping, product as described, very good selection on website.

Received in a timely manor. Pleased with the quality of the product. Would not hesitate to order other products in the future.

I found that MyKnobs has some great knobs/handles that you cannot find any where else. Ordering online was easy and service was great. Delivered one day early.

In received the pull on time. It is very nice, but way too big for what I need. I contacted this company about a return. Now I just received a confirmation of a new order. I did not order another, I want to return the one I have. Not sure what is going on.

Great Products - Received Good Condition-Will buy again

The perfect pantry door pulls. And they offer UNLACQUERED brass, which can be a challenge to find!! Satin brass is out of style; homeowners who know better get unlacquered real brass and let it "tarnish" which is an ugly word for the beautiful patina that real brass has when it ages. Nothing beats real materials.

The knobs arrived at the projected time and were trackable throughout.
Easey Peasey! Thanks. June

confirmed. they were replacements for ones that were purchased about a yr ago and the black paint is chipping off already. We can't locate the purchase order so we had to pay out of pocket. Other wise the new handles look nice.

it was great! i'm gonna get more!
Thank you for being there.!!!

Absolute HORRIBLE customer service. I placed an order on Oct 19 , 2020 that was supposed to ship in 5 to 7 days. They are just a middle man, no stock. They will promise to get back to you, but they don't. Ordered was finally received November 10. No screws for the latches I ordered. Contacted them immediately to request they be overnighted. Told "no", they have to contact manufacturer. Do yourself a favor DO NOT order from them. Save yourself a lot of aggravation.

Your response:We really want to thank you for having taken the time to forward your input. We do appreciate hearing from potential consumers, as their comments are vital for us to continue improving our services. Unfortunately, the items on your order were delayed due to extensive production delays and we truly apologize for the setback. We hope that you will give us another chance to serve you in the future. We would like to offer you free shipping and an additional discount on your subsequent order to compensate you and keep you as a future customer. We appreciated your business and are most willing to accommodate you in any way possible.
Cathy Mauro

I was not a "potential customer". I was a customer that purchased over $600 in cabinet hardware. Today is November 21. I never received screws!!!

MyKnobs is MyHorror! Buyer beware!!!!

Images do not match the product description!

That being said, the saleswoman in the showroom is fantastic. She is polite, friendly, and knowledgeable.

Over the years we have spent many thousands of dollars with myknobs. Most recently we changed every door knob and hinge throughout the house. Approximately 35 doors. So that order was costly. Two weeks later we are ordering more door knobs for our newly finished basement. Once again with the assistance of the saleswoman. This time the order came in wrong. We contact myknobs and at first they seemed apologetic and stated they are aware of some products not having the correct images. They said they would get back to us to see how the exchange would happen. After a several days of no return calls and no reply to our additional calls my wife went to the showroom with the incorrect order. The saleswoman gladly accepted the incorrect order back and had no concern about some of the packaging not being there and proceeded to help with replacing the order. Great! All seems fine.

A week later my wife finally gets a call from a unpleasant rep saying that they can not accept the return as some of the packaging is missing. This is what is unacceptable. They screwed up the site and therefore the order and now going to try a squirm out of it. Such nonsense. The issue is not about money it s the principle. We told them straight that we would have to dispute the charges and go elsewhere if a simple exchange was not going to happen. They responded with let s cost share and asked me to pay around $100.00. Again not about the money. They would rather offend us for a measly $100 than do the right thing. They said they would check with the owner and get back to us within 24 hours. 3 days later still no response so we started the dispute. So short sighted. Then the low moral so called people at myknobs sent the original incorrect order back to us for them to avoid being in possession of the goods to better their odds with the dispute. Guess what? We denied the package. Again short sighted. They probably spent $30.00 in trying to ship it to us. Dummies!

So, aside from the saleswoman at the showroom the people behind this website are far from good decent people.

I truly hope this review sways people from shopping here and avoid any outrageous nonsense that come along with their mistakes.

PS, we placed the exact same order on another website and spent less money and the order was fulfilled without incident.

I share this story several times a day and I know it has already taken business away from them.

6/24/19 Update

The reply from my knobs is full of blatant lies. This makes them even more scary as they have no regard for honesty and will say whatever they need to avoid taking responsibility. The fact is they know their website is misaligning pictures with product descriptions and when it comes time to own up they look to have the customers pay for the mistake. Nice.

It is mentioned that they offered to swap out the incorrect backplates, this never happened. If so we would not be here. They also claim that we returned the product damaged. Also not true. We hand delivered them to the showroom after zero call backs from myknobs. When delivered the saleswoman gladly accepted them and knew some of the packaging was missing and none of it was damaged. With a smile she said no problem this was our error and we will fix it. Apparently upper management does not agree. So now the upstanding people at myknobs must have damaged the goods and will lie and scream foul play to fight the credit card dispute. This company is without morals and say and do anything to clear themselves.

Don t fall for it people. Go elsewhere. We did and had the correct product within the week.

Phenomenal price for quality knobs and I was extra impressed with the speedy delivery. You made this happy realtor and my clients extra happy!

Closed due to Coronavirus. They should update this information. Annoying to drive here only to see signs up in the window that they've closed the showroom temporarily. I understand choosing to close but not updating this information is irresponsible.

I'm very pleased with the speed of delivery and especially the quality of my door stoppers.

Great service. Great attention to calling when all of the order would be delayed. We are expecting that the install will go well.

Bob Guy

Product arrived as described, packaged well, and on-time :)

We received our cabinet pulls and they are very nice. They look great on our cabinets which are shaker style. The curved style compliments the the clean lines of the cabinets.

I placed my order for hardware two weeks ago and still no update on the order status, which shows my order is processing. I called twice before Thanksgiving, the first person I spoke to never got back to me and the second person was moderately helpful telling me I should have my order just after Thanksgiving. There has still been no update on the order status and no tracking number for any package (if one has even been shipped). This has been frustrating to say the least and at this point I sorta wish I had canceled the order and purchased the hardware from another website.

They get two stars only because their phone system is great and it at least tells you what number you are in line.

Where is my almost $800 in hardware?!

The wrong item was sent. It took 2 phone calls and 3 emails to correct the issue. MyKnobs.com is usually much better.

knobs are what I expected GREAT! HOWEVER I think you send a second longer screw also.

Selection of hardware was great, order arrived quickly and was carefully packaged. One cabinet handle was missing from the order but was immediately sent to me after I notified them. Wonderful customer service.

Wonderful service with perfect product for my needs!