I "upgraded" my service a month ago, and they came...

I "upgraded" my service a month ago, and they came and dropped a new set top box. Since then I have not gotten all the channels I have been paying for. I called support department and was told they would send some one out "right away". Two days later I called as no one had been yet.. I was told that some one would be out in the next "couple days" .. No date, time I need to be home... nothing.. 2 more days latter.. Still nothing. I call back and ask again.. Same answer "Some one will be out in a couple days"... I ask for a supervisor, and get "Mike" who says same thing. "Sorry, there is nothing more I can offer - It is normal to have to wait 7-10 Days" I ask for his supervisor. He has none! (so he says) He then refuses to give me his last name. I am not at all impressed. Its now been a month since the movie channels have worked and I just got my bill for an extra $20 more than I paid before... If there is an alternative than I recommend you seriously look into it. Delta Cable is not at all interested in customer service.