Well, where to I start.....I have Thunderbird as m...

Well, where to I start.....I have Thunderbird as my mail. I had been using it with no problems in California (we are snow birds) but when I returned to Canada (Delta) I found that all of my folders were missing and my address book in Thunderbird (TB). Luckily, I had saved TB to a USB stick before I left and I had all my files. I was having trouble loading them and since I had purchased "Beyond Tech" from Eastlink (byline for Delta..sounds better I guess) I proceeded to call them. That was Friday morning (April 15)...I have now been on for 38 hours with 9 agents and they have proceeded to change my user name to a TEMP file and could not get my user name back so they decided to do a factory reset....now I have lost everything and they still cannot get TB to work on the computer. These people have absolutely no idea what to do.....I have had to take over the mouse constantly for 38 hours to even show them where the TB backup files (D...external USB Drive) were!!!! I am still on hold, I have called Delta in Ladner directly.....the girls can't even transfer calls to anyone...they are only open for money issues (really? take the money but give no service)....if anyone knows how to help that would be great!!! I hate to give even one star but can't post until I do.