terrible company, wish I could give zero stars! m...

terrible company, wish I could give zero stars! my final letter to them:
Lazy Installer
We moved to Delta in August 2012. The technician who initially installed our system, mounted the modem on the wall of our garage, at the point furthest from the only TV in the house at that time (ie. opposite end of the house, and on differing levels). Not being a very hi-tech person, I did not think anything of it, but my brand new Smart TV (which was a top of range model at the time) would not operate very reliably. I just assumed it was because the Smart TV technology was fairly new, and decided to use it as a normal TV only.
Two years later I bought a Roku and found it also worked unreliably, which made me suspicious of my internet signal. I researched online for less than 5 minutes before learning that modems should be placed centrally in the house, perhaps even closer to devices which will rely heavily on wireless signals.
Yep, it turns out that the modem was placed in the absolute worst location possible, simply because the installing technician was too lazy to give a damn about doing his job correctly. To get things operable I purchased a signal booster. I later had Delta Cable come in and relocate the modem.
Billing Errors
I love pre-authorized debit, so that s how I pay all my bills with the exception of my VISA card. Sometime around December 2014, I noticed Delta Cable had taken a large sum of money from my account, approximately $350 more than expected. I called them to discuss, and guess what? They had made an error and overbilled me that month.
I said, No problem, give me my money back and we ll pretend this never happened . You said, We cannot return the money. The best we can do is apply a credit to your account, and you will have lower payments on subsequent bills until the credit has been used up .
I was in disbelief that this huge corporation would not return my money. Fortunately I did not rely too heavily on that $350, so I was able to live with these terms, but I did wonder about customers who need that $350. I was disgusted that this corporation would not be able to make an adjustment (due to their own error), in the event their customer actually NEEDED the money to feed their family or what have you.
And that was when I decided Delta Cable could no longer be trusted with access to my money via pre-authorized debit. To this day, Delta Cable and VISA are the only bills I do not pay by pre-auth.
Reduced Business Hours
Lucky for me though, I take my children to gymnastics classes every Saturday in Ladner, and Delta Cable s office is located in Ladner as well. So paying my bill once every month was very convenient...that is until Delta Cable decided to change their office hours and close shop on Saturdays.
Now the Delta bill is paid irregularly.
Interrupted Service
On October 29, 2016 I noticed I could not connect to the internet. I tried all the regular troubleshooting methods, but to no avail. Later in the day I decided to contact Delta Cable tech support. My service had been shut off due to an overdue account.
Apparently Delta Cable called to warn me of this on October 24th, however there are no messages indicating as much on my home answering machine & my cell phone does not show any missed calls that day.
No big deal, right? Wrong! I have two little boys who share an iPad, a wife with an iPhone, I have an iPhone, we now have 3 TV s in the house, all of which run Netflix, and of course there are computers as well. Our home, like many homes these days, is very reliant on wireless services.
Delta Cable is full of baloney! They did not contact me to warn me of the service interruption, and this is the last time they will piss me off. I want you to know I m wrapping things up and shopping around. Delta Cable will be losing me as a client very shortly, and as far as I m concerned it can t happen soon enough!