Don't believe the robot calls. Was told to expect ...

Don't believe the robot calls. Was told to expect install between 5:30 and 8PM (3 separate automated calls), then got a call at 4:00PM saying the guy was on his way. Jumped in the car - missing happy hour, and drove to mom's place where the guy finally arrived around 7PM. Everything is done from Nova Scotia HQ, and the systems are poor. I called to add a few channels to her account after giving up on the website, and the kid took about 20 minutes to figure it out. I knew the exact channels I wanted, so there was no consulting, only connecting. The TV works fine, and Doug the installer was good with mom (99). Gave her a really simple remote, thank heaven.