STAY AWAY FROM THIS COMPANY. DELTA CABLE'S service...

STAY AWAY FROM THIS COMPANY. DELTA CABLE'S service has gradually been getting worse ever since EASTLINK took over over the company. The worst thing is that Eastlink will short change the subscribers and not deliver on what has been paid for - this is commonly known as a THEFT.

Below are 2 photos from the last day of my subscription, yet I did not receive the service I had paid for in advance. Delta Cable (Eastlink) invoice period stated subscription days from 15th of the month to the 14th of the following month. The photos below were taken on the morning of the 14th. A day that I had paid in advance when I canceled my subscription.

So now that we know that EASTLINK'S PRACTICES ARE DISHONEST, here are the other problems with them.

1. I offered to return the equipment to Ladner office of Delta Cable, but Eastlink wants you to mail back them their equipment. They will provide you a mailing label. However, where are the packing materials? Whose liability is it if the equipment does not get to Halifax in good condition? Sorry, my installer offered to take the boxes with him, and since you have taken my money without providing the service I pre-paid for, I am not buying you boxes and packing materials for you.

2. About that service I already paid for: I already had a problem with Delta Cable/Eastlink's inability to provide a reliable service. I was reimbursed $15/day for the two days for inadequate service, it would seem that they owe me $15 for the last day of my subscription. I have not seen a payment for it. Where is my money EASTLINK? Considering that your practice must be a bit of a routine, I then there are many households that you owe money to. (Any class action lawyers out there?)

3. About that high-speed internet. Months and months ago I called to complain that I was not getting the connection speed I paid for, your customer service person's response was that I already have a very high speed connection. Here is a tip: The customers don't call your customer service to solicit their personal opinions of what is high-speed, and what is not, they call to find a solution to a problem. Again, I had paid a premium for a premium service and EASTLINK failed to deliver. On the upside, EASTLINK has been consistent, unfortunately they have been consistent on their failure to deliver for what was paid for.

Finally: Eastlink paid ~$2,000/subscriber for Delta Cable as I recall. Let them know what you think of their service practices and policies by using your money and take your business elsewhere. There is competition, call them and tell them to beat whatever your service price is. EASTLINK/DELTA CABLE services are like paying for a premium service at a discount store. Vote with your dollars, I am sure there is someone else who actually deserves your business.