Been with Eastlink (Delta Cable) for 12 years due ...

Been with Eastlink (Delta Cable) for 12 years due to their great pricing and "used to be" great customer service. Seems they have decided to move away from customer service. The service tech was super nice and finally fixed the issue after 3 visits, however when it came to asking for a credit due to the massive issue and inconvenience with their new Tivo service, I found the people I spoke with over the phone to be rude and condescending. No follow up call from Eastlink after everything. I had to call and request a credit to which they reluctantly agreed too after offer me something much smaller. They even had the nerve to me I was going to break my new contract after threatening to move to Telus. I can't stand Telus but maybe it's time to take a look?