If this was an isoated incident I wouldn't bother....

If this was an isoated incident I wouldn't bother... but over several years I've found the customer service to be rude and push misleading products.

I've actually been hung up on without fixing the problem.

They are misleading in their advertising and told me again and again internet was not available independently because I would pay more. I had to demand to pay for internet only and low and behold it comes at a much reduced price. Basically the company lies to you and is rude. Doesn't get much worse.