They kept cutting me off mid sentence and putting ...

They kept cutting me off mid sentence and putting me on hold. Then after they take me off hold they'd give me attitude for not talking while I was on hold. They also kept saying that there has been an outage at my area since 3 pm but it wasn't even 1 pm at the time of the call.

I understand that customer service is difficult but I was literally only asking one question: whether our internet issues was on their end or our equipment malfunctioning. Is that question really worth giving someone attitude?