Yoobee Wellington (Previously Magnum Mac) Reviews

Fantastic assistance from Maya - she spent a long time with me trying to sort out a problem no one else has been able to resolve. Top marks for Maya

awesome and prompted service when I got my iPhone 7+ screen fixed. Great text and email updates :)!

I unfortunately had to go into OOBE to purchase a laptop charger where I received rude and confusing service. I was shocked at the prices compared to other retailers which were unfortunately not stocked with the charger I needed but as I am a uni student needed a charger ASAP I had to purchase from OBEE. The two sales assistants who were working gave me conflicting information about which types of adaptor I needed, one giving me the wrong information and the other explaining quite rudely that I was wrong and needed to purchase the other type. After purchasing the charger, I was later notified by OBEE that they had actually overcharged me and they had to transfer me what I was overcharged. As someone who works in customer service I was shocked at the lack of regard for basic politeness and poor overall service. I will not be going back to OBEE again and advise that if possible you purchase elsewhere.

The guys were very professional and sorted my dodgy iPhone battery very quickly.
The job was done perfectly.

Exceptional service from Brodie! Master of the aPads! Would recommend 'in store' support!

it is really nice people. specially john, very polite and very good service. it is very good to me, explaining everything to me. it is very good experience.

I went to the store hoping to fix my laptop and i got told it wasn't worth fixing because it was too broken. They told me to buy a new laptop. I went to a friend who took a look, and in 5 minutes we fixed the problem. Thanks for the great help OOBE

Terrible Apple Authorised Service Provider. Took over a month to fix an electrical problem with my device. I complained but no response from Branch Manager. I used the Contact Us part of the Oobe website but no response. Hopeless. Don't use this 'Service' provider.

Really helpful - replaced my iPhone battery for free and in under 24 hours.

Brilliant service. Fully recommend as apple service provider.

Dont buy from this shop. Bought headphones did not charge or turn on. They are scamming interest because it takes over 7 days to return money.

Great service, got my repair earlier than expected.

Came in last week, the girl was super helpful! Pointed out a better (cheaper) solution for what I wanted :)

Great shop for Mac service!! I was having issues with a bad hard drive cable on my MacBook Pro and Russel helped solve the issue. He ended up doing much more work than expected, but didn t charge me extra. Highly recommend this shop if you like awesome service and knowledgeable technicians

Excellent service and help from Sumeet. Our Mac book pro crashed leaving us stuck as we are living in Turangi - hours away from the nearest apple specialist. The store was busy and the repair department was booked out. However we genuinely felt Sumeet "felt our pain" and pulled out all the stops and found a way to fix the problem. 100% recommend the service and expertise. Thank you.

Took my iPhone to get repaired by the OOBE team, it was touch and go as to whether or not it will be covered by Apple's Quality Program. They went to great lengths, managed to get it covered and the repair done at no cost to me. They were transparent and communicated progress well, even gave me a replacement phone whilst I was without. Highly recommend.

For a company who prides itself on customer service, OOBE wellington certainly give Apple a very bad name. I have a faulty ipad pro, within warranty and took it in. It was only upon my insistence that someone even looked at it. They were very arrogant and I seemed to be an inconvenient interruption to their day (both sitting behind counter with no-one in shop). I see another reviewer had a similar encounter at OOBE, so I'll try Lampton Quay as they suggest, or maybe it's time to switch to a surface pro?!

Thanks for your flexibility and expert help with my replacement screen. You guys are great!

Took an iPad in on an insurance claim ... staff and service seemed ok.

Don t waste your time or money on this place, booked through Apple but after I rang Apple they said aren t the best place to take your items! They just gave a generic 'answer' that you can find for yourself on the internet, which is annoying as they are happy to take your items away to 'assess' them. $89 for 5 minutes of work, and an invoice that would cost more than the item would be brand new. Please SAVE YOUR TIME AND MONEY!

Worst experience possible!! Apparently they don t understand the concept of URGENT!
Don t recommend these guys. They had my iPhone for 2 weeks with no contact. I followed up with them to which they explained it was getting fixed in Auckland only to find (after I called them again for an update) that they hadn t even sent it!! Apparently waiting for approval which I gave them the day I dropped it off!! The guy tried to say I was yelling at him when I was merely explaining firmly (no yelling or swearing) my frustration and that is was not good enough that nobody contacted me despite having the phone for 2 weeks. I m now left waiting another week for a job that should have been done by now. No compensation what so ever and was provided with an urgent service which takes 7 10 working days (even though that s standard practice for them so not exactly the urgent service they claimed). Seriously, if you want service and you don t want to be mucked around shop elsewhere, this place is a joke.
UPDATE: Phone has still NOT arrived more excuses and no compensation.. How your business is still running it's beyond me.

Couldn't' replace my iPhone battery, becuase it had been replaced previously at another store, and Apple's terms and conditions won't let them replace third party batteries. But had the decency to ask me if the battery was original before they accepted my phone for service, and saved me the cost of an inspection fee, and tried to be nice about when I was frustrated. I had to take my phone elsewhere to be repaired but when I replace my phone I will be sure to only use authorised Apple service providers.

Stay away from this place. There is another Apple place on Thorndon Quay.

This used to be one of the better AASPs in Wellington but now the staff are arrogant and have no knowledge of the product or service. They don t even know how to operate the product. The service is very poor.

Had an iPhone battery replaced here. What was quoted is what I got. Easy.

These lads are sound ! Extremely efficient and excellent customer service.

Rude and ignorant. Didn't have the decency to read the notes in the Apple case before talking to me

I was a new customer and OOBE were amazing at arranging my Apple Watch to be fixed - they helped with the warranty & replacement. The service was so quick and friendly, they didn't charge for aspects of testing/installation that they could have - just a refreshing customer service experience!

Always has great service (especially you, Daniel). Probably don't want to go back again since hopefully my laptop won't break anytime soon but always a pleasure when in store

Great service from the team, had a problem with my Ipod and it was resolved with in a week! Great communication , and speedy replacement. Thanks Guys!

While helpful, the service was unnecessarily rude and arrogant. Will be going elsewhere, as I don't need to put up with your youthful arrogance.

Excellent! Went to Oobe after a terrible job was done elsewhere replacing a screen on an iPhone 7. Oobe's work was perfect, they kept me informed and it cost less than the other place.

Literally the only reason I am alive is cause of Zelda. She made me respect wamen. Would use again!

I had a bad experience with OOBE. I got a problem with iphonex with faceId and contacted Apple support , they book an appointment with OOBE Wellington, they took my phone and updated the comments in their status site saying it s not a software issue, it s a hardware issue ,so sent to Apple support. After one week they gave my phone , Apple did some tests and it passed. OOBE charged me 59$ even my phone is under warranty. I asked them why should I pay , sumeet (I think he in charge)told me since it s a software issue , I need to pay. I showed him the comments of their site , he said they are by mistake. I contacted Apple, they are sorry for the issue and they agreed to refund my money. Highly not recommending to visit this centre based on my experience , a big thumbs down for their staff and service.

Brilliant. Quick and solved the problem in well under the estimated time.

Was impressed by the staff here, very helpful and made the upgrades I requested to my Mac. Communication was superb written and via phone calls. Can't comment much on prices as Apple gear costs the same wherever you go really..

Excellent service for a tricky problem with my MAC computer. I was very anxious that my computer be quickly fixed. The oobe manager was courteous, calm, and kind; I can't say enough good things about how well I was treated. Very well done, thank you.

Had the unfortunate experience of having to deal with OOBE due to an insurance claim on an Apple product. Was told the when I handed over the device in store that it would defn need replacing, followed by the salesperson trying to up sell me immediately to a more expensive option. I declined and said I d prefer to deal with that through the insurance company. The report which was supposed to take 1-2 days took an entire week and had to be chased by the insurance company because I called OOBE 5-6 times and no answer. The customer service from them and Manpreet s understanding of English is severely lacking.

Took my mac in for a warranty repair, was told 8 days max but likely to be 5. Ended up being less than 3 days! Great work for a much used computer. Lots of txt and email updates right through the process.

Fantastic Job! I have never seen my computer so clean! Super fast service! I would HIGHLY recommend!

Booked an appointment via apple. After I explained my problem the staff member directly told me that my iPad had to be replaced, without really looking about what s wrong.
Felt like he had no idea or thought I would not have the money to afford anything.
What a joke

Was 5 stars, but they couldn't fix my Nokia flip phone

This is easily the worst company I have ever dealt with. I ordered a product that showed in stock online. They were happy to take the online payment but did not inform me that their website is incorrect (as are a lot of things with Oobe) and it was not in stock after all. I contacted them some days later at which point they admitted they did not have the product and they will order this from the supplier. A few days later I was told the supplier does not have it and I can have a refund. That refund was not processed and several complaints later they told me "Unfortunately we can t able to process your refund due to system crashed." They advised me instead to work with my bank to reclaim the money. I have never seen such a disorganised and incompetent company here. This is about a month after the original purchase and they have a 5 day refund policy. I still have not received the refund and am about to make a complaint to the disputes tribunal. I would recommend everyone to stay away from this company at all cost as the hassle is just not worth dealing with them.

It took a little time for the staff person I was working with to understand the problem I was having with my MacBook Pro screen. Initially, I thought that perhaps they didn't believe me. In the end, the laptop was booked in and a new screen fitted under warranty. I was even able to get a MacBook Air on loan so I could continue working while my laptop was being repaired. Five stars for that!

Got my mac fixed here. Got txt updates as it progressed. Happy while waiting.

Went in because my iPad was not responding, they guys there were super helpful and informative.

An arrogant employee, not worthy of being an Apple after-sales

All my problems were solved. Karen was amazing help.

Super helpful! I was pretty panicked when my cell data suddenly stopped working, and came here after trying Spark and few other places. OOBE listened to me explain the issue and were able to fix it within 3 minutes with a phone reset. Thank you so much for your help!

I contacted them to do iphone6s battery replacement. It's a free of charge program. They said it would take 10 days. But if I add $79 dollors, they can do it in 2 days. I can understand, but it's very bad experience. I will never go back to this store!

I also cannot understand how anyone could give this place five star rating. I would give it a negative 5 stars if possible. The staff is so rude and spoke in such a patronizing way to me it was totally uncalled for and really upset me. I have an I phone 8 plus and I have an issue no service which is apparently pretty common for the I phone 8 plus. Even though my phone is still under warranty they said I had to provide the receipt. Which as everyone who owns an iPhone knows you do NOT. The device has all the information on the phone which I told them and they said don t listen to anyone BUT ME! Then they said they couldn t do anything at all without the original receipt. Rude, patronizing and I honestly don t know why Apple allows them To Be a licensed agent. Don t go there!

I'm very confused on why this place can ever get 5 stars that are authentic. Very rude staff with very little knowledge about Apple products. Although they're an Apple authorized dealer they do not really have much communication from Apple: your booking with Apple is useless though Oobe. I had to wait for a few days for any news regarding my repair. They also charged me for it even though my product is still under warranty.

AVOID. You're better off sending your repairs to Apple directly.

I paid $179 to be told there wasn't a problem, their testing was "playing some 4k videos". The problem returned about 30 minutes after I turned it on. Useless, rude, overpriced, and a waste of time. Phone up apple direct and avoid this company like the plague.

They did a great job fixing my computer's display screen, and a job that should have been $1500 was entirely free!

Amazing service. Always prompt and go above and beyond expectations. Thank you so much Karan. You are a life saver!!

The head office and senior management in this place seem to be a major issue. Try getting a refund on a faulty item and takes over two weeks, not only is this just useless service its also a blatant breach of the Fair Trading & Consumer Guarantee Act. Went above the store manager and called head office only to be spoken to by the accounts lady in a foreign accent that this is normal and I was wrong. Avoid all of this companies stores, unless you enjoy being messed around by an absolute joke a business

The service from the people is really awesome
. The people on the front are really helpfull

Very friendly, did the job so I'm very happy. Just a bit slow that's all.

Horrendous customer service. Don't deserve to be an official Apple authorised service provider as they are abusing this privilege

Definitely stay away. Booked a battery replacement for Saturday through the Apple website as they are a genuine service provider. Chose 1pm as it was a convenient time and got there to be told very rudely to come back Monday. Ended up taking it around the corner to a third party repairer and they did it in half an hour for me. Disappointing as a I wanted a genuine battery replacement but the staff were so rude that I decided it wasn't worth going back

Staff don't even know what they have on special in the email promotions that week. Have to call the manager onto the floor to find out.
Decided to go to Harvey Norman instead to get knowledgeable staff. Won't bother going back to oopsy.

Quick, Easy, Sorted
Didn't have my reciept. Guy looked up my serial number, sent it for repair, job completed in 3 working days.

The staff are experts and have great knowledge of the technical support. Patrick was extremely helpful and knowledgeable. Thank you Oobe.

One of the worst apple service centres i have ever been to. My apple watch got bricked and i went there and they wanted to charge me 80% of cost of my watch to replace it. I sent the watch directly to Apple and they replaced it for free.

I took my iPhone 7 in when the microphone and calling stopped working after updating to the latest operating system. I spoke directly with Apple and they recommended I take it to Oobe, big mistake. They took 3 weeks to look at my phone after initially stating 6-8 working days for the entire process to be completed. In the end they couldn t even fix it so under consumer guarantee law they had to replace it and I got a brand new phone. I m disappointed that it took 3 weeks to receive a brand new phone when they could have just given me one within the 6-8 working days I was expecting. I was not offered a loan phone so I was uncontactable for 3 weeks. Very inconvenient. Not impressed.

Absolute worst customer service I have ever received. Had to wait at the store for 4 hours to get them to repair my phone under warranty (which had been verified and booked with Apple) and provide a working loan phone. This entire time they did not even offer so much as a chair even though I was an obvious 7 months pregnant. Lacking even basic humanity let alone respect for customers or willingness to help find a solution.

Just purchased a new computer from Karan today at the Oobe Apple Store and was very impressed with the time and care that he gave me. I would highly recommend them if you need a new Apple computer. Friendly and competent advice.

Summit had been very helpful and solved the problem straight away with my computer ! So happy with it :) I definitely recommend people to go to OOBE apple authorised service provider if they have any issue with their apple device. #greatservice #merci

Excellent Service.Got my iPhone's broken display fixed.Original warranty on the iPhone was continued after the repair although there was damage to the display.Highly recommended for all your Apple repairs.

My son's MacBook had a faulty screen. I was served by a trainee staff member who was friendly but he really couldn't explain to me if the laptop will return to me with or without data loss after repairs. But I could see he was really trying his best to answer my questions, but was perhaps a little out of his depth. Give him a few weeks and he'll be a star performer. The laptop was fixed under warrantee and returned to me in under 3 days. Excellent repairs and superb communication via email, letting me know exactly what was going on.

Lovely team who managed a very distressed customer in front of me very calmly as professional to then smile and deliver awesome friendly customer service which was extremely impressive.

I found the store to be extremely tidy too

Don't bother. I've tried to get an iPhone battery replacement but received no response from my two online bookings, and although I called the Wellington store to order a battery and book a repair time, 10 days later I have had no response.

Staff helpful and friendly. Couldn't have asked for more

I spoke with your sales rep Daniel over the phone, he was extremely polite and knowledgeable, and had no trouble answering my list of questions in a manor I could easily understand. Great service, great sales rep :) Thanks Daniel!

Not a good experience - have shopped happily in other oobe stores elsewhere in the country. This one looked like nobody cared about it, staff weren't friendly and had no where near the range that I'd seen in other oobe stores. Wouldn't come back here.

The staff member who served me was unhelpful to the point of being rude. Definitely won't be booking an Apple repair through Oobe again.

The technician is not at all friendly! They didn't show any care about the issue! Simply a waste of time to contact them about the issue and shame for Apple! Apple is known for customer service but here it is ZERO!

Great service and support completely recommended.People are really helpful

I have given 5 stars for the support I have received from this store. I think they have gone above and beyond with my purchase and follow up support!! Thank you so much for everything. I have bought two computers and many accessories from this store! I will be back.

Had a great experience with wellington oobe. I had an issue with my Iphone 6s and due to their technician Manpreet I got my phone fixed within few days. really helpful. Thanks Manpreet for great service.

The best Apple shop in town. The guy was very helpful and knowledgeable.I went there with a critical technical issue which apple support couldn't fix. The store person listened to my concern very carefully and helped me to fix the issue. I am definitely going there again

Booked my iphone Battery servicing though apple website. When went to drop off my phone they said they don't follow apple's schedule. I had to put my name and number there. They called me back after a month. Battery replacement shouldn't take more than 15 to 30 minutes however they explained due to their process (which is very poor) they have to be fair to all their other customers and keep everyone waiting for over 8 hours for their repair. I have to be without my phone from 8:30 am till 5:00pm. Not satisfied.

Handy Apple store to downtown Wellington, not a large range of products on display. Helpful staff with good knowledge

Ifra, Henry and Laura offered me all their time and competences to solve my issues.
A great thanks to them.

Fred

Pretty fast services. Got my phone replaced within couple of days.

excellent staff great help spent enough time for me to move ahead on my own. staff also good teacher so I can do myself.