Had the unfortunate experience of having to deal w...

Had the unfortunate experience of having to deal with OOBE due to an insurance claim on an Apple product. Was told the when I handed over the device in store that it would defn need replacing, followed by the salesperson trying to up sell me immediately to a more expensive option. I declined and said I d prefer to deal with that through the insurance company. The report which was supposed to take 1-2 days took an entire week and had to be chased by the insurance company because I called OOBE 5-6 times and no answer. The customer service from them and Manpreet s understanding of English is severely lacking.