Quick Mobile Fix Reviews

Don t trust this company. I bought an IPhone, and it turned out that the charging port was not working. This shows that quick mobile doesn t check the phone before sending to you. Moreover they did not want to pay the postage to return the faulty goods !!!!
I read very bad stuff on quick mobile website, the next I will trust it.
Go away and buy you stuff with another website !!!!

DO NOT USE THIS COMPANY
Ordered a refurbished phone which was supposed to ship in about 5 days. Took over 4 weeks. And the phone they sent was faulty.
I dare not send it back as I doubt I'll ever see it or my money again.
The company web site says they work from an office on an industrial estate and that you can pop in for repairs, but when I asked about that they say they no longer do that - so their website lies. Looking on Google Maps, the office is gone!
They no longer answer their phone at all and even their web chat seems to be offline most of the time.
Do not trust them, do not order from them.
I'm taking my complaint to Trading standards.
Hopefully, others will earn from my review and not be caught out by these people.

Absolute Scam!!! STAY WELL CLEAR!!!

ID215805

I ordered an iPhone X on 21st of January for my sons Birthday on the 4th Feb. Firstly all over the website it states next day delivery but what they don t tell you till AFTER you purchase the phone is that they do not dispatch the phone till 10 working days then post by next day delivery...

I have waited over 2.5 weeks and still not received anything. I tried ringing for over an hour waited on hold numerous times only to get cut off... this proves this is a one man band
working out of a shed.Till this day I have not got through to anyone even though I must have rang 30 plus times....

I emailed and had a few responses which basically kept Fobbing me off. They could not answer a simple question... where exactly is my phone now? Which leads me to believe they have not got one. The last email I received they said we would like 24-48hrs more ( I am already on working day 12) to do some final qc checks on the phone. Why would it still need to be checked when it is advertised as working and good to excellent condition.

Finally when I asked for a refund I was emailed back saying it would take 30 DAYS!! To process
Glad I paid by PayPal.

False advertising..worst experience ever and my son has got nothing for his birthday!!!

THERE IS NOTHING QUICK ABOUT QUICK MOBILE FIX!!!!!!!!!

Very good experience dealing with these guys. The phone took longer than what I would I have to drive, but I was so excited to get this new one. Refurbished, but works perfectly. Very good customer service when I asked about my order. Couldn't be happier. Oh and amazing price for it too.A bargin.

Great repair for a dropped ipad with shattered glass. The quality of the repair was superb and looks exactly like the original. The turn around time was a couple of days with good online tracking. I will definitely use these guys again and would recommend them without hesitation.

QMF ID234692: Changed my star rating as not received Amazon voucher after being promised.

This is the fourth refurb phone I've bought for me and my family over the last 3 years and I must say they have all been top quality and I will defo shop at qmf again WOULD DEFO RECOMMEND!

I ordered a mobile phone fix but then asked for refund (allowed under terms and conditions) after seeing how bad the reviews were. This was back in December 2020 and I still have no refund (8th March 2021). I filed a complaint with my bank for the debit card and informed Quick Mobile Fix to let the bank know if they refund. Quick Mobile Fix did not seem to read the email trail as they set a deadline for refund of 5th April despite already saying 25th February 2021. I can easily see why people call it a scam.

Very good customer services and received the money in about 5 days. Would use again and recommend.

Andrea Elliott Order QMF ID: 204177,
I placed my order and got a great deal around the time of Black Friday, the phone arrived and upon just a quick inspection I decided it was fine however it was a Christmas gift and I only decided to charge it up before wrapping late on the evening of Fri 21st Dec - there was a problem with the phone. There was a little frustration on my side due to the timings as there was an office shutdown over the festive period although there was a skeleton staff. However once they were back up and running properly on Jan 2nd they sorted everything quickly with minimum chasing on my part, they couldn't fix the error and replaced it. I would definitely recommend this company as yes there was a problem but they did resolve it and the customer service was good.

Ordered a refurbished iphone 5s for my son and he is very happy with it. Delivery was exactly as expected and the phone itself is exactly as described. I would be quite happy to order from them again.

I used QMF to recycle my phone and the service was superb. I returned to use the service to recycle my iPad and unfortunately the service was not as good...not as much communication and 3 weeks to receive the payment.

Would not recommend or use these again!!!! Late delivery, poor quality returns, issues with handsets and poor customer care!!!!!!

Appalling company to use. Ordered an iPad back in March, 10 working day delivery, nothing after 15 days, chased, they requested another 4 days, still nothing after 22 days, chased again, the asked for yet another 4 days, after 30 days still nothing. Requested refund, been told that would take 6 WEEKS!!

Please avoid them, they are a cowboy outfit and will rob you blind. I have reported to various watchdogs, trading standards and citizens advice.

I had ordered the iPhone 6 almost 20 days back, send them lot of follow-up e-mail's but still not received.
If they don't have the phone they should return the money immediately to the customer. Very very poor service.

I have only used them for selling so far, they claim to process and send payment on the same day they receive your device. Although I received a revised offer for my device, it still took over two weeks for my order to be processed. It is incredibly difficult to contact them over the phone and they are slow to respond to emails, I personally would describe them as Slow Mobile Fix.

Fast delivery,good price,happy with the product.Would order again from you.

overall timing could be improved but did offer what was quoted so happy with that

Avoid. Ordered an iPhone, never arrived within the stated 10 days. Therefore asked to cancel order, subsequently sent out the phone (after I'd then purchased one elsewhere) and then had multiple delays in receiving a refund. Customer services very difficult to reach.

It has been 6 weeks and it still hasn't come yet . Thay say it is a priority order but won't say why it's delayedand and thay said it would be dispatched on Monday 2 weeks ago and it still hasn't been dispatched

Needed a nice iPhone. Got what I wanted without fuss, a superb service.
Thanks QMF.

DO NOT ORDER FROM THEM. As every other recent review seems to show (I'm so sorry I didn't check myself before ordering), the whole thing is only just short of a scam. They never made it clear that it would be 10 days until they shipped my phone - not that it mattered because this number is a lie. I have been waiting for 2.5 weeks and After contacting customer service on the 10th day as advised I was told that they "aim to" dispatch the phone sometime in the next week. Aim to? Well I "aim to" get my money back and report you for fraud if it isn't in my hand and working wonderfully by Friday, but that's just me. I would never order from these people again, the prices are what they are for good reason.

Bought a iPhones 6 it took 3 weeks to come then got a problem wit the battery, sent it back waited 3 week for a new one, got it back and it had the same problem, sent it back and after 2 week I'm still waiting while being told for the past week my phone is the next to be sent out, there company service is a joke as I have been constantly kept in the dark and kept waiting while being lied to. I wouldn't even bother, take your business somewhere else.

Sent phone on may 26th for screen repair. It s july 1st and technicians have broke the back still waiting- terrible service and no offer of compensation or reduced price -NEVER AGAIN - still be amazed if I get my phone back

QMF ID: 210206

Great service. Fast and efficient.

Claudia Hobbs

WORTH READING! DON'T TRUST THIS SERVICE

ORDER ID 131210

On the 8th of October I placed an order to Quick Mobile Fix for a Samsung Galaxy S6 (32GB) and didn't receive it (shipping shoud have been 3-5 working days) because of their fault - they did not have the pearl-white phone colour which I ordered (when I ordered and paid money - this information wasn't mentioned). They didn't even offer me a different colour until I contacted them for the 9th time on 19th of October. As of 19th of October I have cancelled this order because they told me that they didn't have the colour that I ordered. So I requested a refund for the sum that I have paid to them, which was supposed to take from 3 to 5 working days (as they have informed me).

As of the 6th working day I still hadn't received the refund from them. So I contacted with The Consumer Rights.That way I received an email from this service in which they answered me, that they have spoken to their account department and confirmed that they will be issuing a full refund shortly.

However, I have been recieving letters like this one from 19th of October - they keep promising, but nothing changes. It is obvious now, that they are unreliable and ignorant to the deadlines that they set. Looking to the database of Trustpilot it seems that this is not the first time that clients are complaining about their careless service despite the effort to conceal it with quick-written, uninformative responses and constant stalling.

So with the help and support of The Consumer Rights I have finally received my money back on the 28th of October.

Worst shop ever. Took the money told me no later than 10 days to dispatch told me lie after lie about it has been dispatched then it will be dispatched then told me after a month! Of waiting it ll be another 2 weeks as it failed quality checks after they ve posted the quality of the phone as pristine? Lie after lie! DO NOT USE THIS COMPANY THEY ARE A SCAM!!!

Speed, price, result, all perfect And to top it off, great service

QUICK MOBILE SCAM! DONT make the same mistake we all have that are leaving are review as it looks like it s too late for a lot of us. I purchased an iPhone 6, which Took 12 days and then after contacting from the second I recieved the phone. 102 calls, 20 emails and only today got a reply saying send pictures after sending pictures I was told, looks like accidental damage, even though I haven t turned the phone on or made any attempt to use it. They then say since you ve only contacted us today, looks like you ve been using the phone. Even though I ve been in contact with the twitter Team for days on end who have done nothing but agree with me that the way we ve been treated is awful, I was told the owner of the twitter account was going to contact them personally as he was not happy after being Told someone would contact us within 24 hours and then 72 hours later, still not even a email back! I told them I would accept a phone the exact same however I wanted one to arrive without a crack on the screen or a refund and was basically told to fob off. ORDER ID 181618

Purchased a phone from this company several months ago the phone was faulty and had to be returned.
several weeks later they asked me for a repair bill.
I have been chasing a total refund which was supposed to be this week, still no sign or response from the company despite numerous emails.
I don't recommend this company to anyone.
I will be sending all my correspondence to Watchdog and Trading Standards.
Buyer beware.

I ordered a I phone 7 order ID268446 in December and it came exactly a week later as described perfect condition would use this company again.

Avoid at all costs ,my daughter ordered iPhone 7 was then tod at the end of the 7 day despatch timeframe I will have to wait another 14 days.
If u can get hold of them on the phone they are very rude and unhelpful .
I apparently have to wait another 2 weeks for a refund.
I will be reporting to trading standards.

Good phone but the snag is that there was no headphone or charger with it

Repaired my broken USB (Samsung S5) port after a toilet drop. Very fast turnaround (sent Monday, back Wednesday) and all works perfectly. Not bad for 50 quid, including tracked postage both ways.

Appalling service. Bought refurbished phone. Faulty. Repaired twice still faulty. Cancelled order and new phone sent. After a few months Faulty. Two and a half weeks in repair. Replaced 16gb with an 8gb and still faulty. Absolutely worst company I've ever dealt with. Complained to trading standards and from the look of their twitter feed I'm not alone.

I ordered an iPHONE 6 that arrived late which was ok. Phone was not working from day 1 so it was returned for repair within a few days. Arrived back to me 3 weeks later and was still not working. I will be returning it and have requested credit. No response yet. I suggest if you are planning to buy a phone, hold fire to see if they come through with the credit.

Bought an Iphone 7 plus on the 4th July. After 3 weeks and several failed promises of deliveries, I cancelled my order with their unhelpful staff via email on the 27th July and was told a refund would be processed within 14 working days. I am on day 13 now, not surprised that I haven t received a refund, have chased this up via email the past 3 days and have just been ignored. Would definitely not recommend this company and would definitely not trust their fake 5 star google reviews. Do not even bother with this company.

Incase someone actually wants to help my order ID number is ID177483.

Have used this site to get 3 refurbished phones now, and within my family we have had 5. All phones have come in great condition, and there's been no issues with hardware or software. Cheap price in comparison to all other companies. Would recommend to all!! QMF ID:214349 Jason Shadbolt

100% fake site stay well clear....



You have been warned....

Terrible experience.I sold them 2 mobile phones
One was faulty, one was in good condition. They mixed up the order references, and only paid me for 2 faulty phones.
Complete scam.
Tried calling, permanently engaged or line out of service for maintenance
Emails from multiple different people, none of whom wanted to understand, or read the history.

Their service was very bad..
I bought an iPad from their site on 11 nov 2019.
They said it would arrive in seven days.
But it did not arrive on time.
I contacted them after 15 days and I was given another date to deliver the iPad.
They did not keep their promise.
After that, I asked to cancel the order on 5 Dec 2019 and they have not returned my money yet!

I recently posted that my order hadn't been dispatched after waiting nearly 4 weeks. (Order ID283387)

The latest update is: I cancelled the order and was advised that I would get a full refund within 14 days. 16 days later and still no refund. I have emailed them and got a response saying that it will be another month Are you joking me? What sort of company is this! They just fob you off and say they are working on it hoping that you will go way.

No doubt they will give me the standard customer service response to this review Sorry to hear of this, please contact customersupport@quickmobilefix.com and the team will be in touch.

My advice is don t go near this company, they are a scam!!!
For info I ordered same phone from Music Magpie and got it 2 days later

Worst company i have ever delt with will take your money and not send your phone,do yourself a favour and shop else where 3 month i still had no refund avoid at all cost

Check out avoid quick Mobile fix on facebook

Darren

AVOID! AVOID! Thieves!


They have been investigated by Trading Standards, Watchdog and local newspapers for years yet somehow continue to be allowed to trade. Their 1 star Trustpilot reviews are all genuine and their 5 star reviews are fake/paid/ invited and there is a Facebook group with over 1.4K members who have been ripped off.

Nice easy service!! The item come as described and in perfect condition! I will 100% be using this service again thanks you qmd id (212206)

Order number: 172894
Rebecca Hurst

Phone dispatched on 7th working day and arrived the following day. Brought a refurshied iPhone 7 in excellent grade condition and received a phone that looks untouched!
Would recommend if you can wait the time for the phone to be dispatched.

The phone was exactly as described, value for money and arrived promptly being well packaged. Ive just ordered another phone (iPhone 5S this time), as my wife dropped this 5C one down the toilet and its sadly no longer working!

Ordered an iPhone 6s for my daughter's Christmas present on 14th Dec , didn't come until 28th , it was in great condition but wouldn't stay on. Wouldn't charge just kept going off every 2mins, was sent back I asked for a refund , I then waited over a month for my refund

They have had my tablet since early January for a screen repair. Minimal communication until I started chasing, I have requested they return my item unrepaired but they will not. I will shortly be reporting the card payment as fraud, getting a crime number and going for a theft claim. Be very wary.

ID145522. Please see email I have just sent.

The reason for 3 stars is the delivery time and response,for the first 4 days I thought I paid fraudster my money,because I didn t hear a thing after paying for the phone.
Anyway,if you guys can improve in the aspects of delivering the item quicker than it is now,your market will get a huge boost.

So after this post, Quick Mobile Fix have fobbed me off for another 2 weeks giving a weak excuse for not paying my refund. If they can do this in 2 weeks why couldn't they do it 2 weeks ago.
This is my second poor review of this company and after the first should have learned about customer service. Very quick to take my money in April. Never delivered my mobile phone and still awaiting a refund after nearly 3 months with numerous poor excuses. I am now taking legal action to recover my money and I will post this experience on every review site I can find until you pay me every penny you owe!

I've got the iPhone after I had to email you 12 days after the payment. After 17 days I've got the iPhone ! But Surprise ! It's a grade C refurbished, even I've paid for a grade A one !!
* Do you have an explanation for this ?

No Pin, No data cable (how am I suppose to charge this phone ?) and No screen protection- EVEN I'VE PAID FOR ALL OF THIS !
* Do you have an explanation for this ?

The delivery was a complete mess ! I've got 2 emails saying I've been carded because I was not at home at 10 o'clock in the morning and in the 2nd saying that the phone had been delivered !!! But I was at home and ...NOTHING !! The delivery guy went to another address ! Another street and another post code !!! And the people who are living at this address walked to my house and delivered the phone to me ! Why the delivery driver left the phone on another street and another post code in Watford ?
* Do you have any explanation for this ?

Oh, almost forgot ! In your last email to me (the one on 10/08/2018) you are saying: " Thank you for repairing your phone with us !!" Well I didn't repair any phone with you !! I bought one.
Guys, what are you smoking out there ?
This is your way to do business ? It's shameless !!

PS:
I'm waiting for a GRADE A iPhone 6s, not a grade C !
I'm waiting this phone to have screen protection, the data cable and the pin as well !
ALL OF THEM HAVE BEEN PAID ALREADY and YOU DIDN'T DELIVERED THE GOODS !

PS_2:
Please let me know when are you gonna come to collect your grade C iPhone, because I'm not going to pay the postage, covering your mistakes under the carpet ! It was to many, not just one !

Long story short, they took my money and didn't send me a phone, and I'm still waiting on a refund two months later, avoid at all costs I would give zero stars if possible, how these criminals have not been shut down yet is amazing.

I have ordered from this site 3 times now and had a good experience the very first time I ordered. The second time was January, where they took ages to deliver, but I wasn't desperate for the phone so was willing to wait. The phone worked for about 3 weeks before the battery started becoming an issue and the phone would just turn off at 80%. After about a month and a half of this, it fully just stopped working, to which I tried to get it fixed but was unable to. I thought I'd order from here again, seeing as I've had a good experience the first time and so I placed my order on the 9th to which I received an email saying it should be dispatched within 7 working days and I'll receive a tracking number. 11 days passed and still no phone, but also no emails or updates from them, very poor with communication. So I emailed in to enquire and they said it could be an additional 1-4 days due to quality checks and 2 days later, received another email saying that it's due to be dispatched on the 30th and that there is no need to contact the customer service team because "they're working really hard to get your order to you" clearly not, or the phone would have been here when first stated it would arrive. I'm still waiting on this phone and need it for work so this is just a major inconvenience. I will not be ordering from here again, very dissatisfied with the service

Sent an iPhone 6 for screen repair - easy and quick and a better price than high street repairers. Would recommend

very pleased with the iPhone 6 exactly as described on shop page

abosolute joke of a company.Sent me a faulty phone out and have taken over 4 weeks to even to reply to me. W

STEER CLEAR - placed a repair order but was then given another phone
Cancelled order within 24 hours and over a month later still no refund
I would not recommend or use this company

QMF ID: ID226836 very efficient and reliable service. Phone arrived as described and I haven t had any problems.

I was promised a refund 4 weeks ago and still nothing and now they have stopped responding to me. I have logged a complaint through Paypal and if I do not recieve my money back, I will pursue this matter through the small claims court. Fraudulent company DO NOT BUY!

Paid in full 8 days ago for an i-phone 7 and have not had a single e-mail confirming my order , have rang twice a day every day and sent an e-mail daily asking where my phone is but heard nothing from them. Have asked for my money back by e-mail and have not had a response , very frustrating as needed a new phone due to dropping mine , totally wasted my time and money so will be reporting them to the trading standards office if I have not heard from them by the end of this week. Avoid this company at all costs , they are not to be trusted AT ALL.
Updated review 07/08/18 , The reply states that in the confirmation e-mail I was told it would take 10 days , problem is they had read my original post they would knoW that I never had an e-mail from them so I did not know this , is now over 2 weeks since I paid them in full and have had nothing from them at all , avoid these people at all costs , they are lying thieves , I have reported them already to trading standards , my bank and if I do not here anything from them in the next 24hrs I will report them to the police for robbery.
************AVOID AT ALL COSTS************

Bought a refurbished iPhone 6S and, after a month, very happy with it. Good quality and reliable. Quick delivery and good customer service too.

Had already used QuickMobileFix for two repairs to other mobiles and been very happy with the results. One minor niggle on the second repair was that it came back with a lot of glue/grease on it - which I note another reviewer has commented on. But the repair itself was fine, and good value too.

only giving a star because i have too. ordered a phone over 3 weeks ago, paid 300 pounds for, was never dispatched, contacted them on numerous occasions, no reason given as to why it was not dispatched, asked for refund but they wont reply to me. disgraceful.

QMF ID ID235268, the service has been first class from Quick Fix, got my iPhone 5s from them as I needed a new phone and have to say the phone arrived quickly, it is in excellent condition and I love this company, the communication was of a high standard and they have to be one of the best companies for a replacement phone or repair if needed. I will use them again

Still waiting for a phone we bought over 5 days ago.... will update review once recived but this has not be great customer service at all

Thomas donovan
QMF : Order number 215000
I ordered an iphone7 128g from quick fix mobile, came in time. Happy with service.

Worst customer experience ever. I placed my order on 18th May and I still haven't received the item, with no promise of a despatch date. They are apparently having "supply issues", yet they are holding my money. very poor communication too. AVOID.

QMF ID214362: Have used QMF several times and have been pleased with the speed of processing the order and the quality of the handset.

My son has ordered phones from here before and they had been OK. So I got him to order one again mid December for a Christmas present. Similar to other reviews. It did not arrive until mid January after a lot of chasing. I had ordered the top finish but when I opened it, it has the screen not pushed in and chips to the surround. I had great difficulty getting hold of the company as they use a bot system. Finally I got so frustrated I requested money back and posted back to them. Now mid February still no refund and considering legal action. In summary if you are lucky and you get a good phone, be happy. If there are any issues then good luck. This is obviously a poorly run company that puts turnover above customer service. As others have said AVOID.

absolute rubbish.made to wait and wait and wait..never got a straight reply took ages to send my money...never use again..BEWARE..

QMF ID: ID209785
A*** fast delivery, phone as described, works perfectly. Would definitely recommend and use again

That ll teach me - always, always read the reviews before you buy anything off the internet.

I ve had a very bad experience with this company and my bank is now trying to reclaim the money that I d transferred in good faith for an iPhone.

BEWARE BEWARE DO NOT DEAL WITH THIS COMPANY

Fantastic service and excellent, professional and (a rare treat) friendly customer service. All email contact was courteous, non-defensive and fast. The response to a subsequent problem was professonal and the solution flexible. I was not expecting too great a service from an internet handset provider, but QMF proved to be a pleasant and welcome surprise. If you measure any company on how it treats customers when things may not be quite right first time, then QMF are excellent. Based on this experience I will deffinitely use and recommend them again.

Really good value refurbished iPhone bought online, all good so far. Wasn t pleased with the packaging the phone was sent in (not very protective). Delivery was 24 hrs rather than the 3-7 days which was great! Hoping they ll be communicative if any problems arise (hoping even more that no problems do!)

This was my first time using quick mobile fix and i have to say it is a abysmal.

My screen broke so i wanted to get it fixed in the quickest time possible so opted for there quick walk in service option. We tried to phone using the number supplied on there website but with no one picking up we guessed it would be easy to just drive down from London so we arrived. To my surprise the business is in the middle of no where surrounded by old industrial business and not the correct location based on there google maps but after driving around for 30-45 min's we eventually found it.


We dropped it off and it took a week to be sent back which we was promised 24hr only to have a Chinese knock off screen (not Samsung original and break a few weeks later to get it sent back)

Avoid like the plague there service is a nightmare!

No, no, no. Whatever you do - go somewhere else. Phone not delivered after several weeks - kept being told 'next week'. Cancelled the order. Now making all sorts of excuses to delay repayment - being told will take 6 weeks in total. Waffle and lies. Have had to start a charge back on my card. DO NOT BUY HERE.

ORder ID205163 : (Fairly) prompt but reliable service and good product.

Good Value and very pleased. Purchased some refurbished Ipad 2s which run perfectly for what we need. look as good as new with perhaps very minor scuff on the back that no one sees especially as we bought kidproof cases to go with them. Will use again and recommend to others
Order 177839

WASTE OF 360 POUNDS FOR SO CALLED PRISTINE CONDITION I PHONE 6S WHICH I BOUGHT FOR MY WIFE. PHONE BATTERY DIDN'T WORK PROPERLY , TOUCH DIDN'T WORK PROPERLY, CHARGER DIDN'T WORK AND MIND YOU THIS WAS PRISTINE CONDITION, SENT IT BACK FOR REPAIR AND WAS WITHOUT PHONE FOR ALMOST A WEEK AND CAME BACK WITH SAME FAULTY CHARGER THOUGH IT WAS PROMISED THAT NEW CHARGER HAVE BEEN SENT WHICH WAS NEVER RECEIVED. PHONE TOUCH STILL DOESN'T AT TIMES, HAVE TO BUY NEW CHARGER WHICH HAS AGAIN COSTED ME. SILENT BUTTON ON THE SIDE NOW SOMETIMES CREATES PROBLEM. CAN'T KEEP SENDING BACK THIS PHONE FOR REPAIR JUST BECAUSE IT IS UNDER WARRANTY AS WE CAN'T AFFORD TO STAY WITHOUT PHONE FOR A WEEK WHICH COSTS US MORE THAN COST OF PHONE. JUST ENJOY SHOPPING FROM THIS COMPANY IF YOU LOT OF SPARE MONEY TO WASTE BUT JUST IN CASE YOU HAVE WORKED HARD TO EARN YOUR MONEY THEN GO BUY YOUR PHONES FROM SOME REPUTED STORES RATHER THAN HERE. ALL THE BEST QUICK FIX GUYS.... GOOD GOING..

DON T use this company I haven t received my phone. Tried contacting them with no response, I cancelled my order and they informed me a refund will take up to 3 weeks. Diane in customer services is a complete waste of time, they take your money the same day but can t return it. I will post a review everyday until I receive my refund.

Bought an iPhone 6 refurbished. Came in Excellent condition within a few days. I d definitely use again.

Phone arrived well packaged and as described (good condition with very few marks).

QMF ID:240220

Used this company 5 times now, this latest purchase QMF ID 227686 is an iPhone 5s, condition listed good but I d have said excellent and everything works like a brand new phone, can t ever remember getting 2 days battery power from anything but a brand new 5s as I m a heavy user

PLEASE DO NOT GIVE THIS COMPANY YOUR BUSINESS. THEY WILL TAKE YOUR MONEY AND TREAT YOU WITH CONTEMPT.

FURTHER UPDATE 9 November. I just keep getting emails telling me they are processing my refund. It has been 5 working days past the 10-14 working days that I should have received my refund for an order I originally cancelled two days after placing it on 25 September.

They are very quick to contact me on here telling me that they are looking into my refund but it has still not materialised.

See below for full nightmare....

Update of the terrible service on top of terrible service. Following on from my original post, see below.

I was assured that they had received back my cancelled order that should never have been sent and that they would process my refund.
"We can confirm we have received your device and it is being processed for a refund. Please allow up to 10-14 working days for this to be processed"

It has now been 15 working days and no refund received.

I say again, AVOID THIS COMPANY if you value your time and sanity.

Updated 09 October 2018
WORST CUSTOMER SERVICE EVER ENCOUNTERED
This is the worst company I have ever had the misfortune to deal with. They NEVER answer the phone and have given me the absolute runaround from the start. I ordered an ipad from them on 25/9. I realised that I ordered the wrong one and two days later cancelled the order. The law is perfectly clear on this issue that you have 14 days from receiving an order placed online to cancel and return it.

This is what has followed so far. Still awaiting a decent response from them:
25/9 Ordered
28/9 Cancelled order - confirmed by QMF
1/10 Called by QMF then emailed asking when I was available the next day. Replied immediately but no call back received
2/10 Told it was dispatched at 6.52 am
2/10 No record of APC courier having received it
3/10 Still consignment number not recognised by APC
4/10 Still no consignment number recognised by APC. Called again. No reply. Emailed. Told I would be contacted shortly
4/10 Told they were aware of the problem and that my item would be delivered 5/10 and that the information would be live tomorrow morning (5/10)
5/10 Waited all day and then courier said that QMF told them not to deliver my item. Courier company informed me that they only received my package on 4/10. Not 2/10 as QMF told me..
5/10 send email. Told I would be contacted ASAP. Called.
8/10 Still awaiting response.
9/10 Sent another email and called 4 times. Still no response.

All they have to do is ask the courier company not to deliver my package and then refund my money.

Do yourself a favour and avoid this company like the plague.

EDITED TO ADD:
They spend more time on here trying to placate reviewers than actually dealing with problems.l

QMF ref 202366
Ordered phone for my son. Did try to phone office but no one answered, managed to contact them on chat. Not particularly helpful just told me to wait longer. Did take a long time from ordering to receiving the phone. Phone works good, for price paid would have thought customer service would have been better.

Great Service, fast payment

QMF ID: 246682

Ordered an IPhone 5S for my youngest son, great price, excellent quality and very good service. Would definitely recommend to others.

Save your money + buy your phone elsewhere - phone arrived after 3 weeks - returned after 2 weeks not working + kept shutting down - still waiting for a refund 8 weeks later - now been told to claim my money back from my bank card ! Disgraceful service!

Was promised by refund within 3 days - 7 days later no refund