Quick Mobile Fix Reviews

Our daughter has been trying to get a refund for a mobile phone not delivered since the first week in March. Still no joy despite endless emails. Court proceedings now started!

Replaced the screen for a Oneplus 2. Very friendly repair booking, freee to and return delivery (label included), fully insured both ways. Unfortunately I was in a rush and did not see the free insurance cover to QMF so paid extra. Enquired about progress after 48 hours and got a prompt reply (that's important to me). Status report on repair however was not very clear and could be better. Turnaround was just one week (weekend included) which was good. Very satisfied and will recommend to others. Reasonable rates. Also learned about refurbished devices which will interest me later.

Traded in iphone handset in good condition (no chips cracked screen etc) then days later got a counter offer of half the price for 'poor condition', no explanation of the reasons, poor experience around, be aware

.....Update, still not received money despite a number of promises to the contrary, do not do business with quick mobile fix! You will not get paid anything

DONT ORDER from this company lies lies & more lies, refund taking 3 months & still not arrived they are SCUM

If I can stop one person from using this company by writing this review then it is worthwhile
I am lucky- I paid by PayPal so I had buyer protection
Phone took 5 weeks to arrive, broke within a week. Contacted them , they asked me to send it back
Approximately 5 weeks later after many many emails they told me it was not under warranty and stopped responding to emails
Ultimately they kept the broken phone and my money
Really good business model- they can now use the same broken phone to sell on to the next person
I hope you read this
This is an honest and accurate account of my experience with this company

I wish I had checked the reviews before I ordered. No communication at all. Ordered an iPad for my daughter which was never dispatched despite them telling me several timescales! Now let's seeing they refund me within 14 days

So in order to get your attention I'm writing my review again. After I last posted you where quick to call me or contact me back., specifically a girl named Tori who said she will update everyone on my situation and that I would only be dealing with her. However, you's showed your incompetency as a company not long after as I have dealt with everyone but Tori.

To start, I had notified Tori that I recently changed addresses from Ireland to the London. Tori had mentioned this when she phoned me as she could see my message was sent not far away from your offices. I distinctly told her not to send my replaced phone back to my Irish address. She also made me send her my ENGLISH address to your customer support email. So why is it that I get a phone call from my parents in Dublin to tell me my phone arrived there today??? I mean are you's actually so stupid?? Why on earth do you tell me to supply my new address if you are going to proceed on sending it to Ireland? Like this is beyond a joke. I want something done about it. You already know the difficulty I had in shipping it from Dublin when it had to be repaired. I don't believe I should have to pay for a courier service to deliver a phone to myself when it should have gone to the right address in the first place. Sort it out!!!!

The customer service was very impressive when I had a query regarding my order. I found the experience very pleasant and would recommend to friends!

Order NUMBER: ID206035 name: Farah Kiren order date: 11/26/2018

I honestly WISH I had read the POOR reviews before purchasing from this company. It's been over 3 weeks from when I placed my order, I had been emailing the company in order to find out if my phone was being delivered any time soon and I all kept getting back was a copy n pasted email which said you will receive an email once your phone has been dispatched.JUST YESTERDAY I received an email saying NOW they will take a further 7 WORKING DAYS which means it could take another 2 weeks for my phone to arrive. Absolutely RIDICULOUS. I cannot believe its going to take a WHOLE month for an iPhone to be delivered. I am so disappointed. Please save yourself the hassle,and pay the extra money and buy a refurbished phone from a LEGIT website and not from these CON ARTISTS!!!!!!

STILL WAITING ON MY IPHONE!!! I keep getting told my iphone will be sent to me this week and I should wait for my dispatch email, BUT NOTHING! I am becoming really frustrated! they keep emailing me with the EXACT SAME THING!!

SORT THIS OUT!!!!!!!!

Order NUMBER: ID206035

What a disgusting, horrible service. Ordered a phone over 4 weeks ago, it arrived - please note tracking system on their site does not work. I paid for an unlocked phone and I receive a locked one. I pay to see to which provider it is locked to and I keep on contacting them. No answer most of the days, if I'm lucky the day after I receive a measly apology. It has now been 3 weeks. My phone is still locked. No response from their "customer service". They send the wrong product and don't even have the decency to fix it, even though it should be a fairly easy procedure. I am physically and mentally tired of trying to call - nobody ever answers and of sending emails wondering when this phone will actually be unlocked. They had the guts to question if it is really locked, I had to send a picture to verify this. How disgusting.

DO NOT USE THIS CONPANY TO BUY ANYTHING. The worst place ever these people are criminals who won t get away with anything they ll be shut down if I don t get my refund

perfect proffessional service always quick and reliable well packaged and good quality work done will use again and again 1st class service

Absolutely atrocious customer's service!!! Do not buy from this company. It's been 2 months and I still have not received a refund. The phone I purchased took so long to come and it arrived faulty. Sent the phone back after numerous attempts of them trying to get me to fix it. Had to buy a new phone in the interim and then asked for a refund upon returning the phone. They acknowledged they received the phone and send they were sending a replacement. After I stressed I wanted a refund the said they never received the phone. After proving they said they had it and would forward the claim to refunds, they again started claiming they never had the phone! This has gone full circle 3 times. Then out of the blue after they finally confirmed I would get a refund, another phone was delivered! This is going to drag on for months! They never answer the phone either and they are clueless on email.

Excellent Service. Three cases had been handled very well. Recent one, accidentally no order number on the label and no receipt from the Post office. Still I got the repaired iPhone a day before my staff going on a business trip.

Good phone, quick Delivery only problem is that the camera is blurry.

I really don't know where to start.....ordered and paid for an iPhone didn't come on the day it said so I cancelled the order.....date of cancellation 1/08/2019.......to this day im still waiting for the refund.........over 3 hours on the phone to them......that's before they answer.......only to be told this is the best site in the UK.......bs will never use this horrid service again ever

Please QUICK MOBILE FIX, RETURN MY MONEY TO ME. IF YOU STILL HAVE CONSCIENCE, GIVE ME BACK MY REFUND. I'VE BEEN SENDING YOU EMAIL BUT STILL GOT NO REPLY. HOW CAN YOU BE RUDE TO PEOPLE? HOW CAN YOU TREAT PEOPLE LIKE THESE? HOW CAN YOU HAVE NO HEART AT ALL?

QMF ID: 216252 Andy Doran. Cannot fault QMF. Great, efficient service. Really good customer service when I required assistance. Would recommend.

UPDATE: 09/04/19 - DO NOT TOUCH WITH A BARGE POLL. Had to send the item back. Told me I'd get a full refund in 30 days. At day 42 I chased. Then we spent two weeks trading emails where most of their replies were "We'll get back to you soon", or "Finance department are looking into it". In the end I had to get PayPal to intercede on my behalf. Will never use again and will advise everyone I know to steer clear too !

UPDATE 12/04/19 - IN RESPONSE TO YOUR REPLY. I had to email you eight times. I received five replies, each of which was that you'd get back to me soon. On the eighth email, after I'd stated PayPal were involved, you replied apologising and telling me the error was caused by a change in payment providers. Presumably this was known when I first contacted you. Why did it take eight emails and involvement of PayPal before I got an adequate response? Like I say, terrible service. Never to be used again.

I have ordered devices they have not been delivered well past there 10 working day estimate, the company do not answer the phone, the live chat doesn't work and they do not respond to emails. I have now had to open a case with offcom to get my money back.

HAVE NOTHING TO DO WITH THIS COMPANY. There's a facebook page full of the stories of people who have been left out of pocket by these appalling, dishonest people. Don't be misled by the positive reviews. They don't in any way describe what this organisation is like.

Excellent service, very straight forward to order the repair necessary which represented excellent value. The repair was completed very quickly to a superb standard and returned in excellent packaging to protect the phone. All round would use again and highly recommend.

had 2 phones from this company absolutely brilliant, never let me down. will be using in the future when i need a new phone. thankyou

I bought a refurbished iPhone 5s and was delighted with the phone and service, the phone was as good a new but a lot cheaper.

Absolutely awful comanpy, do not use them for repairs or buy phones off of them. Bought and iPhone 7 with very light cosmetic damage and it is meant to be a completely waterproof phone, however because it was refurbished I didn t want to More

Please answer the phone. Its been 13 days since I placed my order and still havent received the phone. I am going on holiday on friday and I need it ASAP.

ID185629

I have been waiting for a refund since April 2020. I have chased numerous times and all I get is a pre-prepared email giving some date in the future which then passes without payment. This has happened numerous times. Be very wary of any transactions. The replacement phone I received was fine but it was not sent without my paying the full amount for it instead of just paying the difference.

Bought an iPhone 5s recently, it was reconditioned but you'd never know it. Arrived within 48hrs of placing the order and a far better price than other stores. I'll be going back for future family phones.

**PLEASE DON'T USE THIS DREADFUL COMPANY**

Ordered a refurb iPhone 7.
Assumed that, because of the company name (*QUICK* Mobile Fix) and the fact that phones are almost always delivered within a couple of days, mine would arrive quickly. There was no estimated delivery date until AFTER I ordered.

My phone NEVER ARRIVED. After the initial confirmation, I heard nothing. After a few days, I emailed asking for delivery date & was advised "Up to 14 working days"

Almost 3 weeks! My bad for not double checking. So I wait 14 working days and not a peep from them. Email again and the reply was "Oh yeah sorry, now there's an extra two week delay on the iPhone 7". Right!!

I cancelled immediately.



Save yourself a lot of stress and upset and DONT USE THIS COMPANY.

Absolute joke of a company, customer service is non-existent and dealing with them for over a month has been a real pain. Most likely will only get a general response to this that they seem to copy and paste to everyone who complains, but just want to let other people thinking about using this company to know what an incredible hassle it is.

I ordered a refurbished iPhone 6s 64gb on 28 October and got an email saying it would be dispatched within 3-5 business days. I didn t hear anything from them, so after eight working days I emailed them asking for the phone and they replied saying there is a slight delay in the shipping due to extra quality control checks. Obviously, nobody had informed me of this prior to this email.

After more delays and several unhelpful emails later, I finally received a phone on 15 November, so 13 business days after I had purchased it. How it took them so long to perform these so-called quality checks, I do not know. However, the phone I received was an iPhone 6s with 16gb memory instead of the 64gb one I had purchased. Because they reply to emails very slowly, after two days of emailing back and forth I was told to send the phone back to them. I sent it back to them on 20 November and on 22 November they received it.

On the 24th I got an email saying they are processing a refund and I would receive it within 3-5 working days. Now, I had not asked for a refund because I really needed this phone, so I obviously asked them what on earth this was about. All I got back as a response was, Please ignore the previous email which was send by an error. No other explanation on what was going on with the return.

After sending them yet again another email asking after the phone I had purchased, on 25 November I was told it would be dispatched within 2-4 working days. The email also stated, You can track your order using the order tracker on our website- click here, with no link, and when I enquired about the tracker I was told there has been a slight glitch and that they re working on it. In a response to another review on 30 November, they said the tracker had been down for a few hours and that is a blatant lie, as it has been down for at least five days.

On 30 November, which marked the 4th working day after I had been told the phone would be dispatched, I emailed them asking for a confirmation that it would be dispatched. They told me it would be dispatched within the next 24-48 hours, proving that they yet again lied to me about the dispatch schedule.

They always send generic, copy+paste emails in response to my enquiries and I really have to drag any answers out of them. It s now been over a month since I purchased the phone, yet I ve not received a single heartfelt apology nor any compensation for this tedious process. So, if you re lucky, you might get a nice phone for a good price from them, but if anything goes even slightly wrong, dealing with the company takes forever and they re really dismissive in their correspondence to you.

I will update this if I ever actually receive the phone.

Ordered phone for my daughter a couple of months ago. Stated that it would be with us in 7-10 working days, which seems too long anyway as most offer next day delivery because the phone you ordered should already be ready for dispatch. Time came and went and still no phone. Emailed them, as no phone number for company. Took ages to reply back. When they did they said that phone is still being put through tests - strange excuse - as phone should have already been through tests and ready to be sent out.

Then 3 emails later they again have stated that phone is going through tests (how many can they do) and then stated that phone had failed their quality control tests, as other reviews have also said. Finally got phone almost 2 months after i ordered it. Avoid these time wasters at all costs as they use the same excuses. If they do not have the phones available ready to dispatch then they should not be advertised on their website.

I suggest that they change their name from QUICK (yeh right) Mobile Fix to Mobile Fix and We Will Send You The Phone When We Feel Like It

Phone arrived quickly and came in exact condition described for a better price than high street stores!

ordered a mobile phone, read the reviews and decided to refuse, in the end the money was never returned, 3.5 months have already passed, they constantly write that they will return in a month: /

I purchased a phone on 6 June and still have not received the phone. When I placed the order it said it would be 5-7 working days. I have constantly been trying to contact QMF but the lines are always engaged. I have emailed asking for a update on my order and they have been very unhelpful, they have told me they can not give me an expected delivery date. So I have paid for the phone, they cant give me a delivery date and just expect me to wait.. weeks or days? I can not get though to speak to some one there. This is the worst experience I have had ordering online. Totally unacceptable. If I could give 0 stars, I would.

Great service and great product as described will definately use again

Excellent Experience start to finish. Great product as described. Thank you. Order ID ID240809. Look forward to receiving my Amazon Voucher.

At first I was anxious if the phone would arrive due to the other reviews. But a it eventually came after 3 weeks but its perfect condition and well working phone.

Poor service. They are unresponsive, unreliable just awful. Avoid them.

My phone for my daughter was iphone 7 plus got it very quickly my ID204330 ava maher

I have ordered an iPhone 5s on 30/11/2017 for my sister as a Christmas present ID140248. It s not possible to reach out to the only phone number provided on the website! I urged them many times I needed to be delivered by end of this week 17/12/2017 as I am flying out of UK on Monday. They keep telling me via email they will dispatch my order tomorrow . It s been 2 weeks!
I am very dissapointed with this company. Nobody can even give me a call what s happening. Probably very hard to be honest for them. When I managed to call them on Tuesday, lady promised me they will dispatch my order following day with 1 day delivery.

Not even sure if I get my money back.

Please do no order/ repair anything from this company!

Sent my Ipad2 with a horribly cracked screen, was back with me within 2-3 days, excellent service and couldn't recommend higher.

****update**** refund requested

Have requested a refund today 19/12/18, as I was told my phone was "due" for dispatch between now and Friday, but he would not guarantee that my phone would actually be dispatched in time for Christmas. Have been informed that my 10-14 working days for a refund won't even begin until 2/1/19, as the relevant department is closed for Christmas. Was assured my refund request would be acknowledged via email TODAY, however, as it is now past 4pm, the time they close, I can only assume this will fail to materialise.

****edit****

The person I spoke to on the phone would not answer a direct question and gave me an ultimatum. At no point did she try to explain the status of my order. She did try to speak over me and not let me air my concerns and refused to answer my questions regarding quality control, again, phones coming in and out all the time, is nothing to do with quality control. I was given no option but to raise my voice to be heard above her excuses and ultimatums It's almost Christmas,people are going to be pretty angry when you take their money and provide them with nothing. The email tells me nothing. You aim to dispatch quicker than the EXTRA 1-4 working days I did not agree to. That's hardly reassuring. If you're not rogue traders, prove it by answering the phonelines, instead of cutting people off in a set pattern, and answer your MANY critics.

Disgraceful company. Spoke to someone with the customer service skills of a toddler, who seems to think that a "quality control issue" is that phones come in and out all the time (?!). They clearly need to train the people they have answering the phones (when you're trying to pay for a service, they don't answer the actual customer service line) on what their jargon means, or risk looking foolish, like today. She proceeded to give me "an ultimatum". Pretty certain she meant choice, but ultimatum fits with their 'we don't care' attitude. Basically, they've taken my money and not provided the goods, and expect me to be okay with the fact that I have to wait another 1-4 working days, which takes us to five days before Christmas. Or I can have a refund, but reading the reviews suggests I have very little chance of seeing my money or the phone before my daughter's birthday in April, let alone Christmas.



I suspect I'm going to have one disappointed tween on Christmas day (and this is the first thing she's ever asked for, so I feel doubly gutted at letting her down and my poor choice)

Should Quick Mobile Fix like to rectify this issue, I will be more than happy to amend my review to reflect better customer service.

Very good service, good communication and fastreturn delivery. I would definately us them again.

Absolutly shockingly bad service never would i ever reccomend this company to anyone.Told phone was in stock so we waited....and waited...and waited.Still no phone a month later asked for my money bk was told 14 working days yet still nothing and waiting now i have tried several attempts tcontact them and they just palm me off i have reported them to trading standards.

Got just what I wanted and at a price I was happy with. ID215364

QMF ID Simon briscoe 208708
Ordered a iPhone 5 for my son as a Xmas present phone is great as described has no problems would use again

Order ID231546 . purchased an iPhone 6s for a child's first phone. Very happy with service and quality of my purchase.

I have sent back two mobiles and an ipad to sell to Quick Mobile Fix...They have confirmed they have received them but I have been waiting for the money for weeks. I have been chasing on email and trying to call, but their number is always busy! They are now ignoring my emails, so I am worried I have been scammed :(
My order reference is ACA392. Pls can you urgently advise.

Hi - i have seen your reply to my post. I have emailed you, please respond today. I have done everything I need to do last week so I am just waiting for my money but have not heard from you since last week. I have removed the ipad mini from my icloud, so this is all done and completed. Pls urgently respond and advise when my order will be completed and the money you owe me is sent.
Thanks,
Rachel

Fantastic quick service !! I packaged my pad took it to the post office and it was sent back to me within 48hrs !! And excellent repair many thanks would definitely use you guys again

Do not buy from this company. I wish I had read their reviews before buying. Phone was not sent within timeframe probably not in stock. Still waiting for refund and I ve been told it will take up to 2 months to receive. Do not use this company.

If you want your back phone with more issues it had before,, you're at the right address. I've send it twice to give them another try, but it came back with the problem half solved.

Not going back for sure.

QMF ID: 235832
I'm a very happy repeat customer of Quick Mobile Fix - I have always got what I ordered in good time and condition. If you need to contact them their reply is to the point and accurate.

on going issue ordered a phone still waiting for a response very poor. do not buy from this company sent of a dispute with my bank now to get my money back worst company ever.

Fantastic service and good value for money too. Self postage service worked a treat. Sent my sons HTC Desire 610 with its heavily cracked screen off via my local Post Office on the Saturday. The repaired phone was delivered at home the following Thursday. Can not fault and would certainly recommend.

Exactly five weeks ago today 'quick' mobile fix received my phone for repair. They have been fobbing me off ever since with various excuses, these people do not have any customer service skills whatsoever, they have disconnected their phones and 2 out of 4 live chat requests today were ignored, the others were answered after a long wait. They respond to emails intermittently, and slowly but never answer the question at hand directly.

They have finally confirmed that they have received the part, despite having told me minutes before that there was no way for them to get that information, but that the repair will take a further two weeks, that would be 7 weeks in total plus shipping! They advertise a typical turnaround of 1 working day plus shipping.

I don't think they ever had any intention of carrying out a repair, I am worried that they will not refund the fees paid or return the phone, from what I have read online I suspect they are nothing more than petty thieves with a website. I will be reporting them and taking this as far as necessary if the phone and refund are not forthcoming.

If this was the only place in the world that repaired and sold phones I would just reconnect the landline, I have never been angered or treated so badly by a company before. AVOID.

Fantastic service! They send the appropriate postage labels out fast and I received my phone back with a brand new screen after just three days! Would recommend to anyone!

I'm having an absolutely terrible experience, where I have not been refunded for a cancelled purchase in over six months, despite being told twice that the finance department is processing my refund. I feel like every time I try to speak to them it is just a stock response asking me to wait... The reason I cancelled in the first place was because the phone had not even been dispatched one month after I paid for it! I just want my money back.

My partner as ordered 2 Ipads for the kids for Xmas, placed the order mid November still not received, can you please tell us what the delay is

Abysmal customer service, like many others have written, we ordered almost a month ago and have still not received the phone. I have emailed customer service several times and no answer. I would not recommend buying a phone from here especially if you actually want to receive it within a month! You have to be honest with your customers! If the phone is going to take 20 working days to arrive, you should be upfront and honest about it. Instead you say 10 works days, which by reading the other reviews is obviously dishonest.

Bought a refurbished iPhone 6s. Looked great but battery had 42% wear making it 'very bad' according to Battery Doctor app. Returned it OK and and was told refund would be issued in 3-5 working days. Contacted them again on day 6 and only this prompted them to issue refund for which I now have to wait another week. If they hadn't returned the SIM card I left in the phone it would have been one star.

I would not recommend this company following my latest experience and would advise to think carefully before trusting them. Looking at the responses from something called the 'owner' below, on all the other negative reviews, it is clear they believe everything is defendable and will not accept their own failings.

Do.not use this company absolutely awful!.ordered iPhone 6s for my.daughter for Xmas money was taken straight away and waited 10.working days and nothing!.rang them but on.hold never getting through also.emailed with an.automated response in.the end I rang my bank.and they reimbursed. Me the money

Do not use this company! Ordered an iPhone XS Max as it was a slightly better price than other places, after paying received the confirmation email stating that the phone would be sent in 7-10 days. Accepted that with all the COVID crazyness in mind.

10 working days passed and still no update, emailed and told they were working on it. Waited a few more days, still no update. Emailed again, no one could give me any dates so i asked to cancel the order. Was told that was fine but it would take 14 working days to process the refund.

Madness but no choice, waited the 14 days, no money in the bank account so emailed again, only to be given a date of when i would receive the money back which was in another 20 WORKING days. That date has also passed and still no money.

I went to music magpie, paid a little bit more but received the phone the next working day, go there and pay a bit more for something that will actually turn up.

TLDR; This place is potentially a total scam, Music Magpie is really good so give them your business

Awful service. Please do not buy a phone from QMF!! They sold me a faulty handset, which I sent back eight weeks after it arrived because it completely stopped working. Despite the years warranty cover it was sold with, they tried to More

Absolutely disgusting. I cancelled my order due to how long it took to dispatch the phone.I was told it would be 14 days for my refund but now I'm told the refund will be on the 14th of May which is 2 months later.Do not purchase a phone from these people you will be disappointed and left a few hundred quid out of pocket. I have now got no choice but to contact my bank and get a charge against this company. It's all totally unnecessary.....why not stick to the agreement of a 14 day refund as stated in my emails.

QMF ID227178.
received the phone quickly it was exactly as described and at a better price than anywhere reputable else ecellent

Avoid these con artists. Hopeless and entirely unhelpful. Products sold don't match the descriptions. Impossible to get a response from, they just tell you to contact customer services, who promise to call back and never do. No response to any emails. Literally the only response possible is from social media, who just tell you to get in touch with customer services!

Terrible, didn't deliver the phone , won't return the money, complete scam ,beware. one star is one too many!

I ordered an iPhone 7 Red Edition on the Saturday and it was delivered on the following Tuesday, really pleased as email said it could be up to 10 days.
It was well packed and everything was as stated. Would use again based on my experience so far

Please do not buy from these they are awful, never tell you truth and respond to the telephone call

Easy to use site, came on time, Good Service. QMF ID: 228288

Would avoid at all costs no real customer service or care can't fulfill orders can't give answers as to why they can't fulfill orders tell customers lies to delay sending order or refund would never order from this company again as clearly don't actually have any stock available to dispatch and can't tell customers when or if they can compete order then ignore them

DO NOT USE!!!
Sent my phone for a simple battery replacement. The 1-2 days estimated time turned into 3 weeks, comprising: 2.5 days for the phone to pass through their receiving dept, 7 working days of nothing happening, only then I got asked for the PIN before they could proceed, 2 days to respond after sending them the PIN. At this point I ran out of patience and trust, so asked for the phone to be returned. 3 working days later, they still haven't sent it.
Very poor communication throughout, adding to the frustration.

This company is an absolute joke they get payed for a phone and don't send it I've sent no end of emails to these ppl and nothing bk in repsponse if I don't receive this phone soon i am goin turn up at the shop and demand my refund

Very pleased with the phone the service and my son is delighted.

I bought a phone off this company in December 2019. And it came 3 weeks into january! Had the phone for 3 weeks when suddenly the screen would not come on! So I got in touch and sent it back asking for a refund instead of a repair( as they state at time of purchase you have 12 month warranty) this was in early February. After a month of them not responding to my emails and saying that I will have a response soon. Nothing happened. So anyway fast forward to today (3rd June 2020) after claiming a cash back through Barclays Bank I was able to receive my refund. Quick mobile even sent me emails promising a refund within 5 days back in April!! Absolutely beyond me how they are still open and operating as a business when all they do is scam people! Do not ever buy from this company. Cheap prices for cheap, non responsive products.

Ordered a mobile from their website. Was told it takes 10 working days! Didn t arrive as told. No one answers the phone. The warehouse/office is down the road from where I live. If you cant make it at least let me know, rather having me chasing you guys up.

Purchased an iPhone 6S. I received it promptly in good packaging and at a competitive price. I had reason to speak with customer services and was dealt with in a respectful manner. All queries were promptly dealt with.
Order number: 203415

Where to start with this company, shocking..was sent a refurbed phone. Don t take a genius to work out the phone has white washed screen (white pressure marks) over the screen down to a terrible refurb. Screen touch unresponsive. This was after being told 5 working days and waited two weeks for a QUICK FIX mobile, nothing but bull.
Returned the phone after waiting a further 2 weeks have been sent another one being told it will be here for Friday. I move Monday and knowing how the company s are taking the mick it won t be here by the time I ve moved house and the lucky new tenants are going to get a new phone they don t even have to sign for!!

AVOID AT ALL COSTS HOPEFULLY THE RECESSION TAKES CARE OF THIS CROOKED COMPANY

Really pleased with the order. Ordered a used iPhone 7. It Arrived quickly even though I ordered over a bank holiday weekend. Staff were very helpful, and answered my quesrions really quickly and helpfully. Great price and really good product. Hard to fault at all.

There was a delay getting the refurbished phone I ordered, but they suggested a different colour version that I was happy to accept. Phone arrived promptly after that. I was surprised that no charger came with the phone, but I prob just didn't read the fine print too closely when ordering.

This is the second time that I have used Quick Mobile Fix and the price is good and the service speedy. I was very happy first time round (replacing a cracked ipad screen) but not happy at all this time as the replacement screen on my son's phone has cracked badly on only the second time he took his phone out with him. It was simply in his bag - there wasn't any 'accident' with the phone/bag. The phone (with original screen) was carried around in the same part of his bag for a year without a problem! I am convinced that a substandard glass must have been used.

DON'T BE TEMPTED, this is either a seriously incompetent company or a crooked front. Either way, don't try and find out, it's simply not worth it

Don t buy
Unreliable, shipping times are a complete lie. Terrible customer service can never get through on the phone and only receive automated responses to e-mails.

I sold my old phone through Quick Mobile Fix as they offered the best rate I could find for the Galaxy S7 (other than selling it myself on eBay). I'm glad I did, as the process was quick and easy and the postage was free and insured. My only suggestion for improvement is that the tracking could be more detailed. It would have been reassuring if I had received an email or text confirming they had received my phone, and giving me an estimate of when I could expect to receive payment.

Rachel Fleming ID261533
Amazing service all through.. would highly recommend. Thank you. X

Id154360

A little concerned as I haven't received my order yet and when I've rang they cant give me any specific details as to when it will arrive.
Reading these comments is making me more worried incase I'm waiting a few weeks to a month for my delivery?

Update, just received an email from this company stating there was an extra 2-4 days for dispatch, despite me ringing this morning and the man on the phone looked into my account and said my phone would arrive at the latest on Tuesday!!

I posted my second order (Samsung Galaxy s4mini) via the free pre-paid insured return delivery option after my terrible broken ipad2 screen recovered. Good fast,reliable service.

Got my son a refurbished iPhone 7 ..was in great condition however had a problem with it after a few weeks ..this was quickly rectified and he had his phone back within 10 days..great service again

A Shocking Company

Paid for a phone. Nothing received, only automated emails responses to my attempts to make contact. No phone number and an address that would appear to be a sheet metal fabrication company. I am now having to pursue a refund through my card company.
Please avoid what is clearly a sham.

I ordered an iPad for my wife from QMF(QMF ID 1874701) back in January and it arrived on time and in great condition, she uses it daily and it still going strong. At half the price of a new one everyone is happy with it, thank you.

Appalling. Received a broken phone, sent it back and my own expense and still waiting for a refund. They won't even answer my emails now, and they no longer list a phone number. You can find the phone number in the BT directory but it's just an answering service. I'm gone back to my credit card company to try to get my money back. AVOID, Their phones are actually not much cheaper than buying new and at least a new one would work. Order ID 309633