Mathew Oh Right

Review of Quick Mobile Fix

Exactly five weeks ago today 'quick' mobile fix re...

Exactly five weeks ago today 'quick' mobile fix received my phone for repair. They have been fobbing me off ever since with various excuses, these people do not have any customer service skills whatsoever, they have disconnected their phones and 2 out of 4 live chat requests today were ignored, the others were answered after a long wait. They respond to emails intermittently, and slowly but never answer the question at hand directly.

They have finally confirmed that they have received the part, despite having told me minutes before that there was no way for them to get that information, but that the repair will take a further two weeks, that would be 7 weeks in total plus shipping! They advertise a typical turnaround of 1 working day plus shipping.

I don't think they ever had any intention of carrying out a repair, I am worried that they will not refund the fees paid or return the phone, from what I have read online I suspect they are nothing more than petty thieves with a website. I will be reporting them and taking this as far as necessary if the phone and refund are not forthcoming.

If this was the only place in the world that repaired and sold phones I would just reconnect the landline, I have never been angered or treated so badly by a company before. AVOID.