DO NOT USE!!!

DO NOT USE!!!
Sent my phone for a simple battery replacement. The 1-2 days estimated time turned into 3 weeks, comprising: 2.5 days for the phone to pass through their receiving dept, 7 working days of nothing happening, only then I got asked for the PIN before they could proceed, 2 days to respond after sending them the PIN. At this point I ran out of patience and trust, so asked for the phone to be returned. 3 working days later, they still haven't sent it.
Very poor communication throughout, adding to the frustration.