****update**** refund requested

****update**** refund requested

Have requested a refund today 19/12/18, as I was told my phone was "due" for dispatch between now and Friday, but he would not guarantee that my phone would actually be dispatched in time for Christmas. Have been informed that my 10-14 working days for a refund won't even begin until 2/1/19, as the relevant department is closed for Christmas. Was assured my refund request would be acknowledged via email TODAY, however, as it is now past 4pm, the time they close, I can only assume this will fail to materialise.

****edit****

The person I spoke to on the phone would not answer a direct question and gave me an ultimatum. At no point did she try to explain the status of my order. She did try to speak over me and not let me air my concerns and refused to answer my questions regarding quality control, again, phones coming in and out all the time, is nothing to do with quality control. I was given no option but to raise my voice to be heard above her excuses and ultimatums It's almost Christmas,people are going to be pretty angry when you take their money and provide them with nothing. The email tells me nothing. You aim to dispatch quicker than the EXTRA 1-4 working days I did not agree to. That's hardly reassuring. If you're not rogue traders, prove it by answering the phonelines, instead of cutting people off in a set pattern, and answer your MANY critics.

Disgraceful company. Spoke to someone with the customer service skills of a toddler, who seems to think that a "quality control issue" is that phones come in and out all the time (?!). They clearly need to train the people they have answering the phones (when you're trying to pay for a service, they don't answer the actual customer service line) on what their jargon means, or risk looking foolish, like today. She proceeded to give me "an ultimatum". Pretty certain she meant choice, but ultimatum fits with their 'we don't care' attitude. Basically, they've taken my money and not provided the goods, and expect me to be okay with the fact that I have to wait another 1-4 working days, which takes us to five days before Christmas. Or I can have a refund, but reading the reviews suggests I have very little chance of seeing my money or the phone before my daughter's birthday in April, let alone Christmas.



I suspect I'm going to have one disappointed tween on Christmas day (and this is the first thing she's ever asked for, so I feel doubly gutted at letting her down and my poor choice)

Should Quick Mobile Fix like to rectify this issue, I will be more than happy to amend my review to reflect better customer service.