I ordered a phone on 26th May 2020, heard nothing ...

I ordered a phone on 26th May 2020, heard nothing so chased them 2 weeks later, they couldn't tell me when my order would be ready or my phone dispatched. I asked for a refund which they said would take a maximum of 2 weeks - I'm still waiting.....I've had to chase them at every step, they reply but communication is extremely vague and unhelpful - Coronavirus seems to be used repeatedly as an excuse for their awful customer service. I have been promised I'll have my money back sometime in August, I'm not holding my breath - this company is not to be trusted.