There are some issues with getting through to the ...

There are some issues with getting through to the company. Phone numbers that leave you endlessly holding on the line and emails that don't seem to get to their destinations.

if I'm honest, my experience of customer service was dubious. However the overall manager, Samantha got back to me eventually and she was great. My phone arrived and was as promised (it's charging right now). I'll let you know once it's ready to use.

Update 27/11/17: Now on my second phone from this company. Again customer service is, at best, ambiguous. The phone took longer than expected to arrive but is now here today (after a little waiting) and being used. Will update later.