Latest Update - After much wrangling, they agree t...

Latest Update - After much wrangling, they agree to refund me for the phone having supplied two faulty phones in succession. They acknowledged receipt of the 2nd faulty phone on the 29th of May and undertook to provide a refund within 10-14 working days (of course this could easily have been achieved in less than 3 working days). 18 working days later and still no refund. It is now over 3 months since I placed my original order with QMF, and despite supplying me two faulty phones, I still don't have my money back.

I bought a 128gb iphone 7 from this company. It took 3 weeks to arrive. When it arrived there was a screen fault which caused it to become unresponsive and completely crash the phone, 4 or 5 times a day. I tried all of the usual things, updating ios etc. etc. but nothing worked so I returned the phone which was replaced without quibble, but took a further 3 weeks to arrive. The second phone arrives and this has a different screen fault, where sections of the screen do not respond correctly, so scrolling does not work properly and the screen responds as if you are tapping on it rather than scrolling it. I tell QMF that I have had enough, two phones and 2 months after the original order was placed I still don't have a working phone. They tell me to send back the phone that I received 5 days earlier so that it can be repaired. I tell them that I want my money back as they have failed twice to supply me with a working phone. They offer a replacement. I want my money back, I don't want to wait another 3 weeks to get another potentially faulty phone, and so am writing this review.