I wish I could leave zero stars! Orders are meant ...

I wish I could leave zero stars! Orders are meant to be dispatched "up to 7 working days" but they "aim to dispatch quicker", however after 2 weeks they still hadn't sent anything. I emailed them on several occasions and finally received a response to be told the phones would be dispatched between 1-4 days. After messaging them yet again 7 working days later they're unable to offer a delivery date. I've subsequently cancelled the order and have been informed refunds will be processed within 14 working days! SHOCKING! I can't believe they're top of Google search engine! They need to be removed and reported to the relevant body!